Quote: Originally Posted by Bear78
Hey guys, first time posting here, I have been having a problem ever since I installed Windows 7 on my computer. It has been blue screening at least once a week. Usually it happens after my computer has either came out of sleep mode or has been idel for a long period of time. After the reboot, all my saved login/passwords for websites are cleared out (cookies).
Here is some info on my system: - Windows 7 Home Premium 64bit - system originally had Windows Vista 32bit installed - Full Retail version of Windows 7 - computer is about 2 years old - windows 7 was installed earlier this year, maybe around july and I have not reinstalled it. - computer is a Toshiba Satellite L355D - S7825 Laptop. - AMD Turion 64 X2 Mobile Technology TL-60 2.00 GHz - 3 GB of RAM I have tried doing some troublshooting on this issue myself but keep hitting dead ends. I have checked all the hardware drivers and let windows 7 select the best one. I have downloaded the recommended and required windows 7 utilities from the toshiba website. Windows is all up to date. I have ran check disks and memory tests which come back fine. I used BlueScreenView to check out the dump files, all my BSODs are BAD_POOL_HEADER with the bug check code of 0x00000019. I have attached the required .zip file to this post and can provide more info if needed (dump files, etc.)
These crashes were caused by your AVG, and memory.
Download a copy of Memtest86
and burn the ISO to a CD using Iso Recorder
or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots. 2-Remove AVG and replace with Microsoft Security Essentials
Let us know if you need additional help.