random bsod

davemachews · 10 Jan 2011

hi guys,

Random BSOD especially during system resume. I have another unit of HP (same model as below) who crashed so much and HP think it is a software issue. Crash reports are attached.

Is Windows 7 . . .
- x86 (32-bit)
- the original installed OS on the system? Yes
- an OEM
- OEM = XP was the original software but HP provided the option to install Win 7 Pro 32bit
- What is the age of system (hardware)? 4 months
- What is the age of OS installation (4 months

Computer model: HP Probook 4420s (Energy Star)

Jonathan_King · 10 Jan 2011

Strangely, the last recorded BSOD was in November.

I'm seeing some strange errors:

Code:

Event[74]:
  Log Name: Application
  Source: AvDiagnostics
  Date: 2011-01-10T18:30:20.000
  Event ID: 0
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: MNL-AROMANA-1.datacom.com.au
  Description: 
[Sink UploadLogger (Logger)]
BITS error for job file 445fd849131e0e30.avlog: HTTP status 407: Proxy authentication is required.

The only thing I can suspect is Trend Micro. Try removing it, and replace it with MSE: http://www.microsoft.com/security_essentials

Your Realtek network drivers are old, dated from January 2010. Install these ones: Realtek

Also, update your Atheros wireless drivers: HP ProBook 4420s Notebook PC - Atheros Wireless LAN Driver - HP Business Support Center

Run driver verifier: Driver Verifier - Enable and Disable