Windows 7 empty menus


  1. ezalife
    Posts : 7
    Windows 7 x64
       New #1

    Windows 7 empty menus


    Hi guys,
    I've got a 64bit HP laptop runnig windows 7.
    It was upgraded from Vista when 7 came out and has been perfect (literally) since.
    But 2 weeks ago it started reseting the user profile etc and now the Start menu opens with nothing inside it.

    I've seen the 'usual' fix for this (start menu/right click/open all users/create new folder/drag stuff into it etcetc) but unfortunately when I right click anywhere and select 'new' the menu it expands just says 'empty' and that i can't find any reference to anywhere.

    If it helps, one other issue i've noticed (all connected I assume as happened at the same time) is that all apps seem to have 'forgotten' that they ha eve been opened before or registered.

    yup, pretty sure i'm screwed, but if not would be great to have a fix! please!

    regards, Rich
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  3. mckillwashere
    Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       New #2

    I would run sfc /scannow from and an elevated command prompt
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  4. ezalife
    Posts : 7
    Windows 7 x64
    Thread Starter
       New #3

    sorry for a stupid question - but what's an elevated command prompt?

    does that mean do start/cmd/sfc/scannow?

    and what does that do?

    cheers, Rich
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  6. mckillwashere
    Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       New #4

    Its not a stupid question, a stupid question would have been if you thought it and never asked :)

    sfc=system file check

    it verifies your system files

    To open an elevated command prompt open the start menu type cmd.exe in the search bar.
    right click it and run as administrator.
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  7. ezalife
    Posts : 7
    Windows 7 x64
    Thread Starter
       New #5

    Hi guys,
    thanks for the help so far.
    sfc/scannow scan completed fine with no issues at all...

    any suggestions what to do next.
    primary problems:
    1. user profile resets
    2. start menu / programs (submenu) empty
    3. right click / new (submenu) empty

    cheers in advance, Rich
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  8. mckillwashere
    Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       New #6

    I would install ccleaner.
    And tell it to clear menu cache.
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  10. ezalife
    Posts : 7
    Windows 7 x64
    Thread Starter
       New #7

    i've installed cCleaner

    I can see a 'menu order cache' under the cleaner/windows/advanced tab.
    Is that the one?
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  11. mckillwashere
    Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       New #8

    That sounds right :P
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  12. ezalife
    Posts : 7
    Windows 7 x64
    Thread Starter
       New #9

    hiya, unfortunately ccleaner hasn't made any impact on the problem.
      My Computer
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