Windows 7: please help with minidump file

2leon · 28 Oct 2010

My system crashed apparently because of an old wireless adapter. I have replaced it but want to make sure there are no other issues. There was something suggesting that an external hard drive used for backup (Lacie) might have done something too. Please help

CarlTR6 · 28 Oct 2010

Hi, Leon. Sorry to learn about the problems. Please read this tutorial and post back. We will be glad to help you.

http://www.sevenforums.com/crashes-d...tructions.html

2leon · 28 Oct 2010

I had minidump files analyzed in the past just by including the zipped file as an attachment. Can this be done again?

CarlTR6 · 28 Oct 2010

We prefer the package. The package gives us a deeper look than just the dumps alone. We can often find clues that we do not get from the dumps.

2leon · 29 Oct 2010

Dear Carl: I created the windows_nt6 file which is attached, it appeared in my documents which I copied to desktop and zipped. I ran perfmon report but could not find a way to save it. When hit save as it sends to my document window and it does not appear there. The windows_nt6 was there and that is where I copied to desktop. The report did not show anything alarming.
The windows_nt6 might show problems that I had subsequent to the crash after installing a new wireless adapter. The Linksys people helped me with that problem. Thanks for your help. Leon

2leon · 29 Oct 2010

Forgot to mention that we have Norton security software provided by comcast

CarlTR6 · 29 Oct 2010

Thanks for uploading the files. I looked at your three most recent dumps.Two show the same error code and both blame tcpip.sys, which is a Windows system network connections driver and most likely not the real cause. the other blames WUSB54GSCV2_AMD64.sys, a USB driver.

Quote:

Error code, 9F (2X), DRIVER_POWER_STATE_FAILURE. Usual causes: Device driver.

Error code FE, BUGCODE_USB_DRIVER. Usual causes: USB device driver.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02809000 PsLoadedModuleList = 0xfffff800`02a46e50
Debug session time: Tue Oct 26 14:40:07.981 2010 (GMT-4)
System Uptime: 10 days 21:18:41.965
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8004e824f0, fffff80000b9c510}

Probably caused by : tcpip.sys ( tcpip!FlPnpEvent+17d )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8004e824f0, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8004e824f0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002880992 to fffff8000287f5da

STACK_TEXT:  
fffff880`08592e80 fffff800`02880992 : fffffa80`04e824f0 fffffa80`04e824f0 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`08592fc0 fffff800`02882cff : fffffa80`05b81f30 fffffa80`05b81f30 fffffa80`00000000 fffff880`0160c14c : nt!KiCommitThreadWait+0x1d2
fffff880`08593050 fffff800`028d7906 : 00000000`00000000 fffffa80`00000000 fffff880`0176c900 fffff880`01490100 : nt!KeWaitForSingleObject+0x19f
fffff880`085930f0 fffff880`016107bd : 00000000`00000100 0000000c`00000003 00000000`00000000 fffff800`40010023 : nt! ?? ::FNODOBFM::`string'+0x13066
fffff880`08593160 fffff880`0173f31e : 00000000`c00000bb 00000000`00000008 fffff880`085932e0 fffff880`085932e0 : tcpip!FlPnpEvent+0x17d
fffff880`085931d0 fffff880`014a7668 : 00000000`c00000bb fffff800`02a1e5a0 00000000`c00000bb fffffa80`04c76148 : tcpip!Fl48PnpEvent+0xe
fffff880`08593200 fffff880`014a89f7 : fffffa80`05b838d0 00000000`00000008 00000000`00000000 fffffa80`05b838d0 : ndis!ndisPnPNotifyBinding+0xb8
fffff880`08593290 fffff880`014c0441 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffffa80`04aeaca0 : ndis!ndisPnPNotifyAllTransports+0x377
fffff880`08593400 fffff880`014c1c6b : 00000000`00000001 fffffa80`060151a0 fffffa80`06389990 fffffa80`06015050 : ndis!ndisCloseMiniportBindings+0x111
fffff880`08593510 fffff880`014596aa : fffffa80`060151a0 fffffa80`060151a0 fffffa80`04bf8c10 fffffa80`03973890 : ndis!ndisPnPRemoveDevice+0x25b
fffff880`085936b0 fffff880`014b40c2 : 00000000`00000000 fffffa80`060151a0 fffffa80`04bf8c10 00000000`00000002 : ndis!ndisPnPRemoveDeviceEx+0xca
fffff880`08593710 fffff800`02ae5519 : fffff8a0`017a0c80 fffffa80`06015050 fffff880`08593868 00000000`00000000 : ndis! ?? ::LNCPHCLB::`string'+0x73a3
fffff880`085937b0 fffff800`02c63831 : fffffa80`05d2a440 00000000`00000000 fffffa80`06386bd0 00000000`00000801 : nt!IopSynchronousCall+0xc5
fffff880`08593820 fffff800`0297abf3 : fffff8a0`0abe67c0 fffff8a0`0abe67c0 00000000`00000018 00000000`00000000 : nt!IopRemoveDevice+0x101
fffff880`085938e0 fffff800`02c63384 : fffffa80`06386bd0 00000000`00000000 00000000`00000002 00000000`00000000 : nt!PnpRemoveLockedDeviceNode+0x1a3
fffff880`08593930 fffff800`02c63490 : 00000000`00000000 fffffa80`05d2a400 fffff8a0`0babad60 fffff800`02a7d300 : nt!PnpDeleteLockedDeviceNode+0x44
fffff880`08593960 fffff800`02c63589 : fffffa80`0476f502 fffffa80`0476f590 00000000`00000001 00000000`00000000 : nt!PnpDeleteLockedDeviceNodes+0xa0
fffff880`085939d0 fffff800`02c63701 : fffffa80`0476f590 00000000`00000000 fffffa80`0476f590 00000000`00000001 : nt!PnpDelayedRemoveWorker+0x79
fffff880`08593a20 fffff800`0297ae19 : 00000000`00000000 fffffa80`03a0e120 00000000`00000001 00000000`00000000 : nt!PnpChainDereferenceComplete+0x131
fffff880`08593a60 fffff800`02cf3d40 : 00000000`00000000 fffffa80`06386b00 fffff8a0`0ca4c7b0 00000000`00000001 : nt!PnpIsChainDereferenced+0xc9
fffff880`08593ae0 fffff800`02cf3fdc : fffff880`08593cb8 fffffa80`04146500 fffffa80`04e82400 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0xff0
fffff880`08593c20 fffff800`02bdf0dc : 00000000`00000000 fffffa80`04146550 fffff8a0`0ca4c7b0 fffff880`08593c00 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`08593c50 fffff800`02886961 : fffff800`02ae5008 fffff8a0`0ca4c7b0 fffff800`02a1e5f8 fffff800`02a2de80 : nt! ?? ::NNGAKEGL::`string'+0x58ffb
fffff880`08593cb0 fffff800`02b1dc06 : 00000000`00000000 fffffa80`04e824f0 00000000`00000080 fffffa80`03973890 : nt!ExpWorkerThread+0x111
fffff880`08593d40 fffff800`02857c26 : fffff880`02f63180 fffffa80`04e824f0 fffffa80`039e2040 fffff880`01233534 : nt!PspSystemThreadStartup+0x5a
fffff880`08593d80 00000000`00000000 : fffff880`08594000 fffff880`0858e000 fffff880`08593500 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .thread 0xfffffa8004e824f0 ; kb

FOLLOWUP_IP: 
tcpip!FlPnpEvent+17d
fffff880`016107bd 44392d08271600  cmp     dword ptr [tcpip!MICROSOFT_TCPIP_PROVIDER_Context+0x24 (fffff880`01772ecc)],r13d

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  tcpip!FlPnpEvent+17d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c15a458

FAILURE_BUCKET_ID:  X64_0x9F_tcpip!FlPnpEvent+17d

BUCKET_ID:  X64_0x9F_tcpip!FlPnpEvent+17d

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`00e00000 fffff880`00e57000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02cd9000 fffff880`02d63000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04821000 fffff880`04837000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`0436c000 fffff880`04381000   amdppm   amdppm.sys   Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`00eeb000 fffff880`00ef6000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`06420000 fffff880`0642b000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00fc9000 fffff880`00fd2000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fd2000 fffff880`00ffc000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`041d8000 fffff880`041f8000   AtiHdmi  AtiHdmi.sys  Fri Jun 05 04:31:42 2009 (4A28D7EE)
fffff880`04839000 fffff880`04e4f000   atikmdag atikmdag.sys Sun Jun 14 22:41:39 2009 (4A35B4E3)
fffff880`01833000 fffff880`0183a000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`04259000 fffff880`04346000   BHDrvx64 BHDrvx64.sys Fri Aug 27 18:11:09 2010 (4C7837FD)
fffff880`04119000 fffff880`0412a000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`02947000 fffff880`02965000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`0407d000 fffff880`04119000   ccHPx64  ccHPx64.sys  Fri Feb 05 16:05:45 2010 (4B6C8829)
fffff960`007b0000 fffff960`007d7000   cdd      cdd.dll      unavailable (00000000)
fffff880`01800000 fffff880`0182a000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00ca0000 fffff880`00d60000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01980000 fffff880`019b0000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c42000 fffff880`00ca0000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01168000 fffff880`011db000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`04811000 fffff880`04821000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`05b96000 fffff880`05ba4000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03e00000 fffff880`03e1e000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03fd8000 fffff880`03fe7000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0196a000 fffff880`01980000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`058bc000 fffff880`058de000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`05bb0000 fffff880`05bb9000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05ba4000 fffff880`05bb0000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05bb9000 fffff880`05bcc000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`05bda000 fffff880`05be6000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04e4f000 fffff880`04f43000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04f43000 fffff880`04f89000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`03f3d000 fffff880`03fb3000   eeCtrl64 eeCtrl64.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`06400000 fffff880`06420000   ENG64    ENG64.SYS    Wed Sep 15 06:25:35 2010 (4C909F1F)
fffff880`03fb3000 fffff880`03fd8000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`0642b000 fffff880`065e9000   EX64     EX64.SYS     Wed Sep 15 06:33:41 2010 (4C90A105)
fffff880`059a0000 fffff880`059d6000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`010bb000 fffff880`010cf000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01001000 fffff880`0104d000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013f3000 fffff880`013fd000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
fffff880`01930000 fffff880`0196a000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01584000 fffff880`015ce000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04fe6000 fffff880`04ff3000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02de5000 fffff800`02e2e000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04f89000 fffff880`04fad000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`0595e000 fffff880`05977000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`05bf4000 fffff880`05bfc080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`05be6000 fffff880`05bf4000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`0287f000 fffff880`02947000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`01927000 fffff880`01930000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`05467000 fffff880`054e2000   IDSvia64 IDSvia64.sys Fri Sep 10 17:54:50 2010 (4C8AA92A)
fffff880`00dbc000 fffff880`00de3000   Ironx64  Ironx64.SYS  Tue Apr 27 20:48:23 2010 (4BD785D7)
fffff880`04165000 fffff880`04174000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`05977000 fffff880`05985000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bad000 fffff800`00bb7000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04183000 fffff880`041c6000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`013c8000 fffff880`013e2000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01559000 fffff880`01584000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`058de000 fffff880`058e3200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`05821000 fffff880`05836000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`059d6000 fffff880`059f9000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c21000 fffff880`00c2e000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`05992000 fffff880`059a0000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04174000 fffff880`04183000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`05985000 fffff880`05992000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00faf000 fffff880`00fc9000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02965000 fffff880`0297d000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`0297d000 fffff880`029aa000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`029aa000 fffff880`029f8000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`05836000 fffff880`05859000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`015ce000 fffff880`015d9000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e60000 fffff880`00e6a000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0110a000 fffff880`01168000   msrpc    msrpc.sys    unavailable (00000000)
fffff880`03eb7000 fffff880`03ec2000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01915000 fffff880`01927000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01407000 fffff880`014f9000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04200000 fffff880`0420c000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`02854000 fffff880`02867000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`0420c000 fffff880`0423b000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0405a000 fffff880`0406f000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02dd7000 fffff880`02de6000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02d63000 fffff880`02da8000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`014f9000 fffff880`01559000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`015d9000 fffff880`015ea000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03eab000 fffff880`03eb7000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02809000 fffff800`02de5000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01225000 fffff880`013c8000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`0182a000 fffff880`01833000   Null     Null.SYS     unavailable (00000000)
fffff880`02801000 fffff880`02854000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02db1000 fffff880`02dd7000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00eaa000 fffff880`00ebf000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00e6a000 fffff880`00e9d000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00ed4000 fffff880`00edb000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00edb000 fffff880`00eeb000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013e2000 fffff880`013f3000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`054fa000 fffff880`055a0000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`0587f000 fffff880`058bc000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c2e000 fffff880`00c42000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`043d7000 fffff880`043fb000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0423b000 fffff880`04256000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`0412a000 fffff880`0414b000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`0414b000 fffff880`04165000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03e5a000 fffff880`03eab000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0187d000 fffff880`01886000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019e6000 fffff880`019ef000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019ef000 fffff880`019f8000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`018db000 fffff880`01915000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`02867000 fffff880`0287f000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04fad000 fffff880`04fe6000   Rt64win7 Rt64win7.sys Fri May 22 10:52:30 2009 (4A16BC2E)
fffff880`055a0000 fffff880`055ab000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`018d3000 fffff880`018db000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`06000000 fffff880`06086000   SRTSP64  SRTSP64.SYS  Wed Feb 24 18:59:29 2010 (4B85BD61)
fffff880`011db000 fffff880`011ef000   SRTSPX64 SRTSPX64.SYS Wed Feb 24 18:59:48 2010 (4B85BD74)
fffff880`060fa000 fffff880`06190000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`05400000 fffff880`05467000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`055ab000 fffff880`055d8000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`055d8000 fffff880`055e0000   SSPORT   SSPORT.sys   Thu Aug 11 19:07:32 2005 (42FBDA34)
fffff880`04837000 fffff880`04838480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`0104d000 fffff880`010bb000   SYMDS64  SYMDS64.SYS  Mon Aug 17 19:35:30 2009 (4A89E942)
fffff880`010cf000 fffff880`0110a000   SYMEFA64 SYMEFA64.SYS Wed Apr 21 17:47:39 2010 (4BCF727B)
fffff880`02ca3000 fffff880`02cd9000   SYMEVENT64x86 SYMEVENT64x86.SYS Thu Aug 13 18:28:21 2009 (4A849385)
fffff880`02c2d000 fffff880`02ca3000   SYMTDIV  SYMTDIV.SYS  Tue May 04 00:38:27 2010 (4BDFA4C3)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`055e0000 fffff880`055f2000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`015ea000 fffff880`015f7000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`01200000 fffff880`0121e000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02de6000 fffff880`02dfa000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`004e0000 fffff960`004ea000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`04346000 fffff880`0436c000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`041c6000 fffff880`041d8000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`05926000 fffff880`05943000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`05bd8000 fffff880`05bd9f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04800000 fffff880`04811000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04000000 fffff880`0405a000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04ff3000 fffff880`04ffe000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04381000 fffff880`043d7000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`05943000 fffff880`0595e000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`00e9d000 fffff880`00eaa000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`0183a000 fffff880`01848000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`05a00000 fffff880`05b96000   viahduaa viahduaa.sys Fri Jul 24 08:23:37 2009 (4A69A7C9)
fffff880`01848000 fffff880`0186d000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00ebf000 fffff880`00ed4000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00d60000 fffff880`00dbc000   volmgrx  volmgrx.sys  unavailable (00000000)
fffff880`01887000 fffff880`018d3000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`02c00000 fffff880`02c1b000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`0186d000 fffff880`0187d000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00efc000 fffff880`00fa0000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00fa0000 fffff880`00faf000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02da8000 fffff880`02db1000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000c0000 fffff960`003cf000   win32k   win32k.sys   unavailable (00000000)
fffff880`00e57000 fffff880`00e60000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`05800000 fffff880`05821000   WudfPf   WudfPf.sys   Fri Jan 15 02:32:54 2010 (4B501A26)
fffff880`058e4000 fffff880`05926000   WUSB54GSCV2_AMD64 WUSB54GSCV2_AMD64.sys Tue Jan 08 15:52:33 2008 (4783E291)

Unloaded modules:
fffff880`065e9000 fffff880`065f5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`061e1000 fffff880`061f4000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`061ce000 fffff880`061e1000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`05467000 fffff880`054e2000   IDSvia64.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06400000 fffff880`06420000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0642b000 fffff880`065e9000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   usbprint.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`061af000 fffff880`061bb000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`061bb000 fffff880`061ce000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06190000 fffff880`0619c000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0619c000 fffff880`061af000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06400000 fffff880`06420000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0642b000 fffff880`065e9000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`060e5000 fffff880`060f8000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`060d2000 fffff880`060e5000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06400000 fffff880`06420000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0642b000 fffff880`065e9000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`060bf000 fffff880`060d2000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`060ac000 fffff880`060bf000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   usbprint.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06099000 fffff880`060ac000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06400000 fffff880`06420000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0642b000 fffff880`065e9000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`05467000 fffff880`054e2000   IDSvia64.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06400000 fffff880`06420000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0642b000 fffff880`065e9000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06086000 fffff880`06099000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06400000 fffff880`06420000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0642b000 fffff880`065e9000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065e9000 fffff880`065f5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`065f5000 fffff880`065fe000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`061dc000 fffff880`061ef000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06400000 fffff880`06420000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000

I strongly urge you to completely uninstall Norton using this removal tool: Tool. Norton is known to cause BSOD's on some Win 7 systems. I suspect it is involved in your crashes. One of the Symantec drivers, ENG64.sys, was involved the crashes. Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on.

I find some outdated drivers loaded on your system. Older third party drivers and do cause memory corruption and BSOD's. Two of your drivers (in red font) are quite obsolete. One is an XP driver. Update these drivers.

Quote:

AtiHdmi.sys Fri Jun 05 04:31:42 2009 - ATI HDMI Audio Driver. ATI Catalyst

atikmdag.sys Sun Jun 14 22:41:39 2009 - ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

Rt64win7.sys Fri May 22 10:52:30 2009 - Rt64win7.sys - Latest PCIe GBE (GigaBit Ethernet) drivers here: Realtek

SSPORT.sys Thu Aug 11 19:07:32 2005 - Samsung printer driver Samsung

WUSB54GSCV2_AMD64.sys Tue Jan 08 15:52:33 2008 - Western Digital driver. WD Support > Downloads > Select Product

I think the ssport.sys driver belongs to a Samsung utility program. If you cannot find an update for it, navigate to c:\windows\system32\drivers. find the file and rename it from .sys to .bak. This will break the program it is associated with.

The Western Digital driver has caused problems for others. I think it is associated with an external hard drive. It caused your system to crash at least once.

How to find drivers -

Quote:

- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
- - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper

2leon · 29 Oct 2010

Thanks so much for your help. Leon P.S. I have removed the adapter driver which has been replaced already with a newer adapter. I will work on the other issues, although the Samsung printer is old (it works) and I think they do not have a more recent driver. I will probably end up buying a new printer. All the best!!

CarlTR6 · 29 Oct 2010

Thanks for the update, Leon. I think if you rename that Samsung driver the printer will still work. You might find some information on this at the Samsung site. I working off of my old memory cells here; but I believe another OP found that he could rename that driver and still use his printer.

2leon · 30 Oct 2010

Thanks again for all your help. Leon

Windows 7: please help with minidump file

please help with minidump file problems?