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Windows 7: Nvstor64 issues a reset to device and Freezes Computer Again

28 Oct 2010   #1

Windows 7 Ultimate x64
Nvstor64 issues a reset to device and Freezes Computer Again

This is the short version as this issue gets a big long:

4 months ago, I started experiencing the same random freeze issues with Nvstor64 issuing a reset to device (seen in event log). I tried a lot of things to fix it back then, and I didn’t really figure out what exactly caused it but in the end after I updated my motherboard drivers to the latest (nForce 15.53) the freezing stopped. Right now I still have the 15.53’s installed, and they are the newest, and I the issue has come back and I need some advice and how to go about trying to fix it again, or figure out what is causing it.

More Details:

So about 3 Weeks ago I had another nvstor64 caused freeze, and then today I just had one while in the middle of a starcraft game L, which is what prompted me to need to fix this issue again. After just the one 3 weeks ago I hoped it was just really random. But now I’m worried that it’s back and striking for no reason again.

Basically what happens each time is the computer is booted into windows 7, and I can be doing anything like web browsing in firefox, or in a word document, or in a reasonably intensive game like starcraft 2, and then windows will freeze for about 1-2 minutes, then it unfreezes and sometimes returns to normal.

When It froze during starcraft 2 today for the usual 1-2 minutes, it then returned to normal for about 10 seconds, then completely froze the computer and I had to hit the reset button. Then it got even weirder, as the bios loaded after the reset, one of the hard drives names in the bios was replaced with some random non-alphabetic characters, and the computer just hung at the bios.

Then I hit the rest button again, and it still stopped at the initial bios screen, and this time it said System in Safe Mode, Please reset CPU or memory frequency in the CMOS. I think this weird bios booting hanging is just from it crashing as after I fully turned it off and then booted it was fine.

These are the specific of what the event log shows:

Right before the freeze, Event log show this as a Warning from nvstor64:
Reset to device, \Device\RaidPort1, was issued

Then right as the computer froze, this error from nvstor64 occurred:
This device has been removed from the system.

Device: \Device\RaidPort1
Model: TSSTcorp CDDVDW SH-S203N
Firmware Version: SB01
Serial Number:
Port: 1

After the PC Unfreezes this is the next event log entry, and there doesn’t appear to be anything else important after this:

>>> The Windows Error Reporting Service service entered the running state. <<<

The TSSTcorp is the only optical drive I have attached, which is connected to the Motherboard using sata, and I checked it after the computer unfroze, and it was still there and working fine, despite event log saying that it was “removed” from the system.

I’m really at a loss now as what to do to troubleshoot this, please give me some ideas.

Original thread on the issue from 4 months ago:

System Info:
MoBo: Evga Nvidia nForce 680i
CPU: Intel Core 2 Duo E6700 @ 2.66Ghz
GFX: Evga GTX 260 Core 216 896MB
RAM: OCZ 2x2GB DDR2 1066 [PC2 8500]
PSU: SilverStone ST75F 750W [4x +12V@ 18A each]
OS: Windows 7 Ultimate x64

My System SpecsSystem Spec


 Nvstor64 issues a reset to device and Freezes Computer Again

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