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Windows 7: BSOD with bad_pool_header

30 Oct 2010   #1

Windows 7 Ultimate x64
 
 
BSOD with bad_pool_header

Hello All Experts,
I have a vostro 1500 laptop orginally came with win xp professional sp2. I did a CLEAN install of Windows 7 Ultimate 64 bit. Everything went fine but now it keeps crashing with BSOD bad_pool_header.

I uploading the dump folder and PERFMON html file (zip folders) as adviced. I have just installed Windows 7 Ulitmate 64 bit yesterday.

I am scared that if this doesnt get fixed I migth loose my work. If this cant be fixed I am willing to go back to Win XP professional.

Please help me out experts. I appreciate it

some system info:
original OS : Windows Xp Professional SP2
current OS: Windows 7 Ultimate 64bit
Ram: 3GB
Hard drive : 320 GB


My System SpecsSystem Spec
.

30 Oct 2010   #2
Microsoft MVP

 
 

Your memory card reader and your Broadcom 440x 10/100 Integrated Controller are disabled.
Is this deliberate? If so, why?
Quote:
Ricoh Memory Stick Controller PCI\VEN_1180&DEV_0592&SUBSYS_02281028&REV_12\4&1F967EE5&0&0BF0 This device is disabled.

Ricoh SD/MMC Host Controller PCI\VEN_1180&DEV_0843&SUBSYS_02281028&REV_12\4&1F967EE5&0&0AF0 This device is disabled.

Ricoh xD-Picture Card Controller PCI\VEN_1180&DEV_0852&SUBSYS_02281028&REV_12\4&1F967EE5&0&0CF0 This device is disabled.

Broadcom 440x 10/100 Integrated Controller PCI\VEN_14E4&DEV_170C&SUBSYS_02281028&REV_02\4&1F967EE5&0&00F0 This device is disabled.
There's not much in the memory dumps, please run these free diagnostics:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Also, please run Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 30 09:48:09.940 2010 (UTC - 4:00)
System Uptime: 0 days 0:19:29.031
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339e3 )
BUGCHECK_STR:  0x1a_3452
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
Bugcheck code 0000001A
Arguments 00000000`00003452 00000000`06600000 fffff700`01096de0 d2b00000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 30 09:28:06.813 2010 (UTC - 4:00)
System Uptime: 0 days 1:33:51.904
Probably caused by : memory_corruption ( nt!MiDeleteSegmentPages+35c )
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 000000C2
Arguments 00000000`00000007 00000000`00001097 00000000`00000000 fffff8a0`0b12a010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
30 Oct 2010   #3

Windows 7 Ultimate x64
 
 

Thanks for replying the only reason I disabled them is because I read on a lot of forums that they are not compatiable with Windows 7.

I did notice one thing that when I ever I connect my external Hard drive ( Western Digital 320 GB) and try to transfer files My Memory usage increases and I sometime get BSOD.

One more thing I also noticed is that MsMpEng.exe ( a part of Microsoft Security Essential ) is alway using high CPU almost upto 50% all the time

Thanks I will do the test as adviced.
Pepin
My System SpecsSystem Spec
.


31 Oct 2010   #4
Microsoft MVP

 
 

There's not a problem with disabling them, it's just that we wonder if there was a problem that caused you to disable them (which may lead to other tests).

Issues with MSSE may indicate a virus infection that's gotten by the protection - or it may be a corruption of the program. The free online scans mentioned in the diagnostic will help to rule the malware out.
My System SpecsSystem Spec
31 Oct 2010   #5

Windows 7 Ultimate x64
 
 

Ok I did scan with NOD32 online scanner, didn't pick anything up. But one thing I noticed that as soon as I connect my Western Digital 320 GB (WD3200ME) and copy files from it to my desktop. I am getting a BSOD. here is my latest dump files I am attaching them again

And when I ran PERFMON report again I got one red flag ( AVG. Disk Queue length is 2 and says the disk might be at its max transfer capacity due to throughput and disk seeks)

Thanks once again
Pepin

Thanks
My System SpecsSystem Spec
01 Nov 2010   #6
Microsoft MVP

 
 

First, please run these tests on all your hard drives (internal and external):
Quote:
CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).
Copy/paste the results into your next post.
Then please run the hard drive diagnostics on your Western Digital external drive. If you have troubles with the W-D diagnostic tools, then run either the Seatools or Hitachi Drive Fitness Test.

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: Driver Reference ).
Please pay particular attention to any dated 2008 or earlier:
Code:

b44amd64.sys Tue Nov 21 07:23:06 2006 (4562EFAA)
 - Broadcom NDIS driver
 - Driver Reference

rimmpx64.sys Sun Mar 18 23:09:34 2007 (45FDFEEE)
 - Ricoh Memory Card Reader driver
 - Driver Reference

rimspx64.sys Thu Jul 26 07:33:52 2007 (46A886A0)
 - Ricoh Memory Card Reader driver
 - Driver Reference

rixdpx64.sys Fri Jul 27 06:45:50 2007 (46A9CCDE)
 - Ricoh Memory Card Reader driver
 - Driver Reference

VSTAZL6.SYS  Wed Oct 15 20:53:42 2008 (48F69096)
 - Conexant SoftK56 Modem Driver
 - Driver Reference

VSTDPV6.SYS  Wed Oct 15 20:57:45 2008 (48F69189)
 - Conexant SoftK56 Modem Driver
 - Driver Reference

VSTCNXT6.SYS Wed Oct 15 20:52:22 2008 (48F69046)
 - Conexant SoftK56 Modem Driver
 - Driver Reference
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct 31 20:15:08.193 2010 (UTC - 4:00)
System Uptime: 0 days 0:07:54.394
Probably caused by : Ntfs.sys ( Ntfs!NtfsTeardownStructures+77 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`059d0548 fffff880`059cfdb0 fffff880`012bd277
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
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 BSOD with bad_pool_header




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