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Windows 7: BSOD please check

30 Oct 2010   #1

broken cpu vista, current- windows 7 and a xp
BSOD please check

have been getting the screen for a few months, 1-2x per week, have reformated the hardrive many many times
currently only things installed extra is zone alarm securty and office 2007 and have gotten 2 more minicrashdumps
Windows 7 home premium

- the original installed OS on the system? yes
- an OEM, OEM
- What is the age of system (hardware)? 6months
- What is the age of OS installation reinstalled 1 week ago

uploaded is 2 minidump files

thanks for any advice

My System SpecsSystem Spec
30 Oct 2010   #2

Windows 7 Ultimate 32 bit

Hi trophyslayer; welcome to the forums.

To start troubleshooting completely uninstall Zone Alarm using this uninstall tool: Zone Alarm is almost guaranteed to crash some Win 7 systems. Download and install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.

Both dumps show the same error code.

Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c4d000 PsLoadedModuleList = 0xfffff800`02e8ae50
Debug session time: Wed Oct 27 16:53:32.893 2010 (GMT-4)
System Uptime: 0 days 0:46:46.608
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002c85ec0}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
kb will then show the corrected stack.
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002c85ec0

Debugging Details:






LAST_CONTROL_TRANSFER:  from fffff80002cbcca9 to fffff80002cbd740

fffff880`009f5c68 fffff800`02cbcca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`009f5c70 fffff800`02cbb172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`009f5db0 fffff800`02c85ec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`0866ef70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


fffff800`02cbb172 90              nop


SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner

I also see outdated drivers loaded on your system, Older drivers can and do cause memory corruption and BSOD's. Update these drivers.

agrsm64.sys Thu Jun 11 13:34:36 2009 -TOSHIBA V92 Software Modem/Agere Systems Soft/Creatix V.92 Data Fax Modem part of LSI Logic -Support and Downloads

athrx.sys Wed Jul 08 20:49:13 2009 -
Atheros network adapter driverOEM - none at Atheros, Wireless LAN, WLAN, 2.4/5-GHz, 802.11a/b/g, 802.11b/g, 802.11n, Radio-on-a-Chip, Overview, Networking, Products and Technology. You may have to upgrade your network adapter.

AtiPcie.sys Tue May 05 11:00:22 2009 -
ATI PCIE Driver for ATI PCIE chipsetGlobal Provider of Innovative Graphics, Processors and Media Solutions | AMD

DKbFltr.sys Wed Mar 25 23:15:42 2009 -
Dritek Keyboard Filter driverTechnical Support

k57nd60a.sys Sat Jun 20 07:34:49 2009 -
k57nd60a.sys - related to Broadcom NetLink (TM) Gigabit Ethernet driver.

mwlPSDFilter.sys Tue Jun 02 06:07:30 2009 -
PSD Filter Driver from Egis Technology Inc. belonging to EgisTec PrivateSafe Driver. Update or uninstall this software.

mwlPSDNServ.sys Tue Jun 02 06:07:39 2009 - See above

mwlPSDVDisk.sys Tue Jun 02 06:15:29 2009 - See Above

NTIDrvr.sys Tue Mar 24 23:09:39 2009 -
NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site. If you cannot update this driver, uninstall the software. You might try the Acer website for an undated version.

SynTP.sys Thu Jun 18 22:33:58 2009 -
Synaptic Touch Pad Driver Drivers | Synaptics

UBHelper.sys Mon Apr 27 04:48:19 2009 -
NTI CD & DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology) OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site

usbfilter.sys Fri Jun 05 04:53:33 2009 -
AMD USB Filter Driver (likely part of the chipset drivers) | Support & Downloads

How to find drivers -
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
Update the above drivers.

My System SpecsSystem Spec
30 Oct 2010   #3

broken cpu vista, current- windows 7 and a xp

thanks, I have now uninstalled zone alarm and I am installing microsoft security essentials

thanks again
My System SpecsSystem Spec

30 Oct 2010   #4

Windows 7 Ultimate 32 bit

You are welcome. Good job on uninstalling ZA. I have added the rest. See my above post.
My System SpecsSystem Spec
30 Oct 2010   #5

broken cpu vista, current- windows 7 and a xp

thanks for all the help,
now starting the driver updates
My System SpecsSystem Spec
30 Oct 2010   #6

Windows 7 Ultimate 32 bit

You are very welcome. If you need help with the drivers, just ask.
My System SpecsSystem Spec
12 Jan 2011   #7

broken cpu vista, current- windows 7 and a xp


A big Thanks to CarlTR6

since uninstalling zone alarm, not a single blue screen in 2months

thanks again with helping me fix this problem
My System SpecsSystem Spec
12 Jan 2011   #8

Windows 7 Ultimate 32 bit

Thank you very much for reporting back. I am glad we were able to help you solve the problem.
My System SpecsSystem Spec

 BSOD please check

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