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Windows 7: BlueScreen - BCCode: 1e [Urgent Please Help]

31 Oct 2010   #1

Windows 7 Ultimate x64
 
 
BlueScreen - BCCode: 1e [Urgent Please Help]

The following is the Blue Screen error log along with a .zip file of my "Windows_NT6_BSOD_jcgriff2" folder as well as a .zip file of my minidump folder.

Please help as it just had occurred several times within the past week or so. I know I had updated several installed software but don't know which had caused this BSOD.

Basic System Info:
- Windows 7 Ultimate (x64)
- Full Retail version
- Age of hardware = 3 years
- Age of OS installation = 1 year

This is the error Log:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002CAFB7F
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\103110-18267-01.dmp
C:\Users\Neil Espinueva\AppData\Local\Temp\WER-44522-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

My System SpecsSystem Spec
.

01 Nov 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by nage06 View Post
The following is the Blue Screen error log along with a .zip file of my "Windows_NT6_BSOD_jcgriff2" folder as well as a .zip file of my minidump folder.

Please help as it just had occurred several times within the past week or so. I know I had updated several installed software but don't know which had caused this BSOD.

Basic System Info:
- Windows 7 Ultimate (x64)
- Full Retail version
- Age of hardware = 3 years
- Age of OS installation = 1 year

This is the error Log:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002CAFB7F
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\103110-18267-01.dmp
C:\Users\Neil Espinueva\AppData\Local\Temp\WER-44522-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Several things caused this crash.

First sptd.sys (used in daemoin tools/alcohol) always causes BSOD's)

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
[/quote]
You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


Second Old drivers (from before win 7 was released) need updating
Code:
pcouffin.sys        fffff880`047e5000    fffff880`047f9380    0x00014380    0x457584a2    12/5/2006 10:39:30       
I noticed quite a few programs use this, e.g.  DVDFab, VSO, Blindwrite use this and it often causes bsod's remove and replace it.
 
 b57nd60a.sys        fffff880`049a7000    fffff880`049ef000    0x00048000    0x49f4422f    4/26/2009 07:14:55                        
spldr.sys        fffff880`021cf000    fffff880`021d7000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`04ac7000    fffff880`04ad4000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`00e8d000    fffff880`00e98000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
dump_nvstor.sys        fffff880`05a3d000    fffff880`05a68000    0x0002b000    0x4a13a711    5/20/2009 02:45:37                        
nvstor.sys        fffff880`00e00000    fffff880`00e2b000    0x0002b000    0x4a13a711    5/20/2009 02:45:37                        
netr28ux.sys        fffff880`05aa4000    fffff880`05b98000    0x000f4000    0x4a1a20b9    5/25/2009 00:38:17
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Third and most important Memory corruption.

It may be sptd causing the memory corruption or the memory itself test it with memtest
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

I would also remove AVG and replace with Microsoft Security Essentials. AVG was running when the machine crashed.
http;//download.avg.com/avgremoverx64.exe
http://www.microsoft.com/security_essentials/


Let us know if you need further assistance


ken J


Code:
pcouffin.sys        fffff880`047e5000    fffff880`047f9380    0x00014380    0x457584a2    12/5/2006 10:39:30                        
b57nd60a.sys        fffff880`049a7000    fffff880`049ef000    0x00048000    0x49f4422f    4/26/2009 07:14:55                        
spldr.sys        fffff880`021cf000    fffff880`021d7000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`04ac7000    fffff880`04ad4000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`00e8d000    fffff880`00e98000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
dump_nvstor.sys        fffff880`05a3d000    fffff880`05a68000    0x0002b000    0x4a13a711    5/20/2009 02:45:37                        
nvstor.sys        fffff880`00e00000    fffff880`00e2b000    0x0002b000    0x4a13a711    5/20/2009 02:45:37                        
netr28ux.sys        fffff880`05aa4000    fffff880`05b98000    0x000f4000    0x4a1a20b9    5/25/2009 00:38:17
My System SpecsSystem Spec
01 Nov 2010   #3

Windows 7 Ultimate x64
 
 

Ken,

Thanks for the quick reply. I did recently updated a "pcouffin" related software (ConvertXtoDVD) which you pointed out; therefore, I uninstalled it completely and will report back if that was the culprit.

Now, on the topic regarding the sptd.sys (used in daemon tools/alcohol), I had been using "daemon tools light" since my Vista x64 OS as well Win 7 days and have not have any problems before. Is it still feasible or would you still recommend me to uninstall such software even if it was proven to be stable within my system since I had it?

Third, I don't think I have AVG, however, I have Kaspersky IS as my primary anti-virus software. Do you think a software within my system conjured AVG to be installed as well?
My System SpecsSystem Spec
.


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 BlueScreen - BCCode: 1e [Urgent Please Help]





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