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Windows 7: Blue screen of on a newly purchased computer


01 Nov 2010   #1

Windows 7 Home Premium 64 bit
 
 
Blue screen of on a newly purchased computer

I am now what seems like my 10th BSD today. I would have to check the logs to see how many.

I am using a new machine that I just bought and it seems to be crashing a lot. I am not doing anything really memory intensive. Usually just internet and iTunes with the occasional excel mixed in.

I am probably going to take this back to best buy if it keeps happening, but I figured I would give this a shot first and see if this is a simple fix that I am just not aware of.

If anyone could help that would be great. I am getting the the BCCode 50 error. I can attach the .dmp files if that would help.

My System SpecsSystem Spec
.

01 Nov 2010   #2

Windows 7 Home Premium 64 bit
 
 
the .dmp file

I think I attached it right.
My System SpecsSystem Spec
02 Nov 2010   #3

 

please folow this posting instrunctions:

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
.


02 Nov 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by solo2070 View Post
I think I attached it right.


Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).


Another common cause is the installation of a faulty system service.


Antivirus software can also trigger this error, as can a corrupted NTFS volume.


This particualar crash was caused by your vsapaint.sys (trend moicro) it should be removed and replaced by Microsoft Security Essentials.



Ken J
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\110110-22526-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c53000 PsLoadedModuleList = 0xfffff800`02e90e50
Debug session time: Tue Nov  2 00:38:48.474 2010 (GMT-4)
System Uptime: 0 days 0:14:16.816
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff2800699b218, 0, fffff80002df87ca, 7}

Unable to load image \SystemRoot\system32\DRIVERS\vsapint.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsapint.sys
*** ERROR: Module load completed but symbols could not be loaded for vsapint.sys
Old drivers needing updating
Code:
AsInsHelp64.sys        fffff880`05271000    fffff880`05276000    0x00005000    0x477dc5ca    1/4/2008 01:36:10                        
AtiPcie.sys        fffff880`015f5000    fffff880`015fd000    0x00008000    0x4a005486    5/5/2009 11:00:22                        
spldr.sys        fffff880`014d5000    fffff880`014dd000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
spsys.sys        fffff880`08200000    fffff880`08271000    0x00071000    0x4a085e7a    5/11/2009 13:20:58                        
GEARAspiWDM.sys        fffff880`04062000    fffff880`0406f000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`00d94000    fffff880`00d9f000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
Rt64win7.sys        fffff880`04000000    fffff880`04039000    0x00039000    0x4a16bc2e    5/22/2009 10:52:30                        
AsUpIO.sys        fffff880`03f52000    fffff880`03f58000    0x00006000    0x4a515fb2    7/5/2009 22:21:38                        
viahduaa.sys        fffff880`05e2a000    fffff880`05fbe000    0x00194000    0x4a56b055    7/9/2009 23:07:01
My System SpecsSystem Spec
02 Nov 2010   #5

Windows 7 Home Premium 64 bit
 
 
Thanks

Thanks zigzag3143

I will uninstall and see if that fixes. Much appreciated.
My System SpecsSystem Spec
02 Nov 2010   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by solo2070 View Post
Thanks zigzag3143

I will uninstall and see if that fixes. Much appreciated.

Good luck and let us know if you need help

Ken
My System SpecsSystem Spec
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 Blue screen of on a newly purchased computer




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