Explorer Has Stopped Working

Jay87 · 02 Nov 2010

Hey guys,

I am running Windows 7 Ultimate. Last week I did a virus scan as I got hit with a pretty nasty virus (using AVG) and then when restarted my computer every 5-10 seconds I would get the warning message 'Windows Explorer Has Stopped Working' then 'Windows Explorer Is Restarting'. I have tried so many options to try and get rid of this, including /scannow in cmd but nothing has come of it.

I have since removed AVG as I was told the software itself could have been the cause. I am currently using my computer in safe mode with networking as it's the only way I can use the computer without experiencing this problem.

Here is what I found in the problem report but I could not work out a solution. Any help would be greatly appreciated.

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: BEX
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 818250351

Thank you!

usasma · 02 Nov 2010

I would suggest posting over in the System Security forums to make sure that you're clean: System Security - Windows 7 Forums

Once that's done (the repair won't work if you're still infected), then we can start attempting to repair the system. The first step would most likely be a repair install of Win7: Repair Install

**Capt.Jack Sparrow** · 02 Nov 2010

Hello,

Please check this article as well Troubleshooting Explorer.exe Crashing Issues

Hope this helps,
Captain