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Windows 7: BSOD on new HP DV8t-1200


02 Nov 2010   #1

Windows 7 Ultimate x64 SP1
 
 
BSOD on new HP DV8t-1200

I've had my fair share of problems after receiving and reformating this new laptop with my own copy of Windows 7 x64 ultimate. Everything is up and working except the touch sensitive eject button.

Now the fun part, I've gotten 2 BSODs and from looking at the reports from WinDBG, both BSODs seem to target a different problem but other than that I cannot figure out exactly what the problem is. Problem with RAM? Drivers? hardware?

I would appreciate any help or opinions anyone can provide. Using:

1) Formatted OEM (Home Premium) and installed Windows 7 x64 (latest updates)

2) Installed all necessary drivers from hp support site except I did not use hp's nvidia drivers, downloaded nvidia drivers directly from nvidia.com

HP dv8t-1200

Intel i5 450M

6GB (3GBx2) 1066MHz

nVidia GT 230M

HDD 640GB (320GBx2)

The 1st BSOD happened when I was viewing a 1hr 30min 1080p video on youtube.

The 2nd BSOD happened when I launched a second WinDBG window to load the 2nd crash dump.


My System SpecsSystem Spec
.

02 Nov 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by 0pTicaL View Post
I've had my fair share of problems after receiving and reformating this new laptop with my own copy of Windows 7 x64 ultimate. Everything is up and working except the touch sensitive eject button.

Now the fun part, I've gotten 2 BSODs and from looking at the reports from WinDBG, both BSODs seem to target a different problem but other than that I cannot figure out exactly what the problem is. Problem with RAM? Drivers? hardware?

I would appreciate any help or opinions anyone can provide. Using:

1) Formatted OEM (Home Premium) and installed Windows 7 x64 (latest updates)

2) Installed all necessary drivers from hp support site except I did not use hp's nvidia drivers, downloaded nvidia drivers directly from nvidia.com

HP dv8t-1200

Intel i5 450M

6GB (3GBx2) 1066MHz

nVidia GT 230M

HDD 640GB (320GBx2)

The 1st BSOD happened when I was viewing a 1hr 30min 1080p video on youtube.

The 2nd BSOD happened when I launched a second WinDBG window to load the 2nd crash dump.



Several problems


First remove sptd.sys
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
[/quote]
You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview



Second update drivers
Code:
vpcnfltr.sys        fffff880`01df9000    0x00015000    0x49e5755d    4/15/2009 01:49:17            fffff880`01de4000                
vpchbus.sys        fffff880`066b8000    0x0003c000    0x49e57560    4/15/2009 01:49:20            fffff880`0667c000                
vpcusb.sys        fffff880`01637000    0x0001d000    0x49e57560    4/15/2009 01:49:20            fffff880`0161a000                
vpcvmm.sys        fffff880`044b5f00    0x00056f00    0x49e57562    4/15/2009 01:49:22            fffff880`0445f000                
spldr.sys        fffff880`01f79000    0x00008000    0x4a0858bb    5/11/2009 12:56:27            fffff880`01f71000                
amdxata.sys        fffff880`0121b000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59            fffff880`01210000                
nvraid.sys        fffff880`00e9f000    0x00029000    0x4a13a5ac    5/20/2009 02:39:40            fffff880`00e76000                
enecir.sys        fffff880`04448000    0x0001d000    0x4a48243a    6/28/2009 22:17:30            fffff880`0442b000                
Accelerometer.sys        fffff880`0659d000    0x0000c000    0x4a54e862    7/8/2009 14:41:38            fffff880`06591000                
hpdskflt.sys        fffff880`01d68000    0x0000a000    0x4a54e862    7/8/2009 14:41:38            fffff880`01d5e000

Third and most important re-install your NETw5s64.sys Intel networking driver for it caused these two crashes

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\110210-33103-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03007000 PsLoadedModuleList = 0xfffff800`03244e50
Debug session time: Tue Nov  2 18:32:00.416 2010 (GMT-4)
System Uptime: 0 days 13:16:33.086
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
..............................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 1097, 4210010, fffffa800aa55730}

Unable to load image \SystemRoot\system32\drivers\ndis.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
GetPointerFromAddress: unable to read from fffff800032af0e0
Probably caused by : NETw5s64.sys ( NETw5s64+15f02 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001097, (reserved)
Arg3: 0000000004210010, Memory contents of the pool block
Arg4: fffffa800aa55730, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS:  fffffa800aa55730 

FREED_POOL_TAG:  W3Rx

BUGCHECK_STR:  0xc2_7_W3Rx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800031aa60e to fffff80003077740

STACK_TEXT:  
fffff880`0b07def8 fffff800`031aa60e : 00000000`000000c2 00000000`00000007 00000000`00001097 00000000`04210010 : nt!KeBugCheckEx
fffff880`0b07df00 fffff880`0184cad2 : fffffa80`0b7acfb0 fffff880`05c29f02 00000000`00000100 fffffa80`0aa55750 : nt!ExDeferredFreePool+0x11eb
fffff880`0b07dfb0 fffffa80`0b7acfb0 : fffff880`05c29f02 00000000`00000100 fffffa80`0aa55750 fffffa80`0b45a138 : ndis+0x1ad2
fffff880`0b07dfb8 fffff880`05c29f02 : 00000000`00000100 fffffa80`0aa55750 fffffa80`0b45a138 fffff880`05e0ceb5 : 0xfffffa80`0b7acfb0
fffff880`0b07dfc0 00000000`00000100 : fffffa80`0aa55750 fffffa80`0b45a138 fffff880`05e0ceb5 fffff880`05e0cdf0 : NETw5s64+0x15f02
fffff880`0b07dfc8 fffffa80`0aa55750 : fffffa80`0b45a138 fffff880`05e0ceb5 fffff880`05e0cdf0 fffffa80`077ee100 : 0x100
fffff880`0b07dfd0 fffffa80`0b45a138 : fffff880`05e0ceb5 fffff880`05e0cdf0 fffffa80`077ee100 fffffa80`0b7acfe0 : 0xfffffa80`0aa55750
fffff880`0b07dfd8 fffff880`05e0ceb5 : fffff880`05e0cdf0 fffffa80`077ee100 fffffa80`0b7acfe0 fffff880`05c29f02 : 0xfffffa80`0b45a138
fffff880`0b07dfe0 fffff880`05e0cdf0 : fffffa80`077ee100 fffffa80`0b7acfe0 fffff880`05c29f02 00000000`00000000 : NETw5s64+0x1f8eb5
fffff880`0b07dfe8 fffffa80`077ee100 : fffffa80`0b7acfe0 fffff880`05c29f02 00000000`00000000 fffffa80`0a05a0e0 : NETw5s64+0x1f8df0
fffff880`0b07dff0 fffffa80`0b7acfe0 : fffff880`05c29f02 00000000`00000000 fffffa80`0a05a0e0 fffffa80`077ee100 : 0xfffffa80`077ee100
fffff880`0b07dff8 fffff880`05c29f02 : 00000000`00000000 fffffa80`0a05a0e0 fffffa80`077ee100 fffff880`05c25dfd : 0xfffffa80`0b7acfe0
fffff880`0b07e000 00000000`00000000 : fffffa80`0a05a0e0 fffffa80`077ee100 fffff880`05c25dfd fffff880`06340880 : NETw5s64+0x15f02


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETw5s64+15f02
fffff880`05c29f02 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  NETw5s64+15f02

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETw5s64

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ba1b871

FAILURE_BUCKET_ID:  X64_0xc2_7_W3Rx_NETw5s64+15f02

BUCKET_ID:  X64_0xc2_7_W3Rx_NETw5s64+15f02

Followup: MachineOwner
---------
My System SpecsSystem Spec
03 Nov 2010   #3

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Second update drivers
Code:
vpcnfltr.sys        fffff880`01df9000    0x00015000    0x49e5755d    4/15/2009 01:49:17            fffff880`01de4000                
vpchbus.sys        fffff880`066b8000    0x0003c000    0x49e57560    4/15/2009 01:49:20            fffff880`0667c000                
vpcusb.sys        fffff880`01637000    0x0001d000    0x49e57560    4/15/2009 01:49:20            fffff880`0161a000                
vpcvmm.sys        fffff880`044b5f00    0x00056f00    0x49e57562    4/15/2009 01:49:22            fffff880`0445f000                
spldr.sys        fffff880`01f79000    0x00008000    0x4a0858bb    5/11/2009 12:56:27            fffff880`01f71000                
amdxata.sys        fffff880`0121b000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59            fffff880`01210000                
nvraid.sys        fffff880`00e9f000    0x00029000    0x4a13a5ac    5/20/2009 02:39:40            fffff880`00e76000                
enecir.sys        fffff880`04448000    0x0001d000    0x4a48243a    6/28/2009 22:17:30            fffff880`0442b000                
Accelerometer.sys        fffff880`0659d000    0x0000c000    0x4a54e862    7/8/2009 14:41:38            fffff880`06591000                
hpdskflt.sys        fffff880`01d68000    0x0000a000    0x4a54e862    7/8/2009 14:41:38            fffff880`01d5e000

Thank you for your input.

Do you mean to update the drivers in red?
My System SpecsSystem Spec
.


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 BSOD on new HP DV8t-1200




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