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Windows 7: Random crash, BSOD

03 Nov 2010   #1

Windows 7 64bit
 
 
Random crash, BSOD

Hi guys,

I bought this new computer about 10 days ago and installed Windows 7 64bit on my own. So, the system and the windows-installation are completely new.

I do experience totally random crashes (it seems so at least!). BSOD and then restart. It has happened when watching a video, playing a game, and even surfing on the internet.

Don't know if all this information is relevant and if you need more don't hesitate to ask!

Thank for your help!


My System SpecsSystem Spec
.

03 Nov 2010   #2

Windows 7 Ultimate x64 SP1
 
 

Hi,
By looking at your bugcheck pattern, I suspect that Zone Alarm is the cause.
Remove ZA completely and activated your built-in windows firewall.
If you have trouble uninstall ZA, then use this application:
http://download.zonealarm.com/bin/fr...cpes_clean.exe

When troubleshooting, it's better to remove AVG and replace it with MSE.
You may go back to AVG if your windows has stabled.
http://www.microsoft.com/security_essentials/

Update this driver:
Code:
gdrv.sys     Thu Mar 12 19:22:29 2009 --> Gigabyte's Dynamic Energy Saver Advanced program
Log
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002e4aec8}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002e4aec8

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002e81ca9 to fffff80002e82740

STACK_TEXT:  
fffff880`02f69d68 fffff800`02e81ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`02f69d70 fffff800`02e80172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02f69eb0 fffff800`02e4aec8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`09bf5f90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x60


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02e80172 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------
My System SpecsSystem Spec
03 Nov 2010   #3

Windows 7 Ultimate 32 bit
 
 

Wish is spot on with his advice. In addition, please uninstall McAfee using this removal tool:Tool. McAfee is well know for causing crashes on some Win 7 systems. Download and install Microsoft Security Essentials in it place.

Further, please uninstall Zone Alarm. It is an almost guaranteed BSOD maker on Win 7 systems. Use this removal tool:
http://download.zonealarm.com/bin/fr...cpes_clean.exe. Make sure Windows fire wall is turned on.

I also see that you are running AVG. Please uninstall it using this removal tool: Tool (64 bit). If you are using Identity Protection, uninstall it with this remarkably tool: Tool. AVG is another known cause of BSOD's on some, not all, Win 7 systems.

Update the driver Wish mentioned, uninstall McAfee, AVG, and Zone Alarm. Reboot and let's see how your system does. Post back and let us know.






My System SpecsSystem Spec
.


03 Nov 2010   #4

Windows 7 64bit
 
 

Thanks for the quick response. AVG, ZA, and McAffee are all completely removed.

Now, I am having some difficulties about the driver. I know it is probably extremely elementary but: How do I update this specific driver?

Thanks again!
My System SpecsSystem Spec
03 Nov 2010   #5

Windows 7 Ultimate 32 bit
 
 

You are very welcome. My suggestion is to uninstall that software. It is known to cause BSOD's. You will be far better off with it gone from your system.
My System SpecsSystem Spec
03 Nov 2010   #6

Windows 7 64bit
 
 

Okay, so can I just simply delete the mentioned file (gdrv.sys) directly from the system folder?
My System SpecsSystem Spec
03 Nov 2010   #7

Windows 7 Ultimate 32 bit
 
 

It would be better to uninstall Energy Saver; however you can disable the driver this way: Navigate to C:\Windows\System32\Drivers and locate the driver. Rename it from gdrv.sys to gdrv.bak. Now do a search of your C: drive for any other instances of gdrv.sys. If you find any, rename them also. Reboot and the driver will not load. This will break the Energy Saver program.
My System SpecsSystem Spec
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