Windows 7: New Asus Laptop BSOD.

jbreiman · 03 Nov 2010

Windows 7 . . .
x64
original installed OS
less than 4 months old for hardware and OS

Thanks ahead of time for helping me out everyone.
I'm more of a hardware guy myself so Ive been having
a difficult time. Also the health report doesn't
record an anti virus, I'm using zone alarm extreme so
I don't know why it doesn't record its presence.

usasma · 03 Nov 2010

The dirty bit is set on your hard drive. If Chkdsk doesn't fix it, then you'll be looking at a format and reinstall of Windows.

So, first try this:

Quote:

CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).
Copy/paste the results into your next post.

Then try this:

Quote:

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

Quote:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Why have you turned Driver Verifier on? What settings are you using with it? Please turn it off by using the "Delete existing settings" option when first starting it.

Right now the oldest driver on the system is from 2008 (it's your webcam driver). I'd suggest updating that (I still have a headache from trying to replace one of these today!!!).

I wonder about your ZoneAlarm, and would suggest uninstalling it until we're finished troubleshooting.

The Driver Verifier memory dump files point to either hardware/compatibility or Windows issues. But that depends on what caused you to start using Driver Verifier and what settings that you used.

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Nov  3 19:02:10.115 2010 (UTC - 4:00)
System Uptime: 0 days 18:52:44.863
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0xc4_91
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 000000C4
Arguments 00000000`00000091 00000000`00000002 fffff800`03812c40 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Oct 27 10:06:50.639 2010 (UTC - 4:00)
System Uptime: 0 days 7:44:11.387
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4904 )
BUGCHECK_STR:  0xc4_91
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 000000C4
Arguments 00000000`00000091 00000000`00000002 fffff800`03042c40 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 23 19:36:57.723 2010 (UTC - 4:00)
System Uptime: 2 days 1:23:47.471
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0xc4_91
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 000000C4
Arguments 00000000`00000091 00000000`00000002 fffff800`03001c40 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

jbreiman · 06 Nov 2010

So my computer has completely crashed before I was able to get anywhere with fixing it. It wont even let me boot from disc, it doesnt even get past the initial splash screen. So its off to be repaired by ASUS. Thanks guys.

Windows 7: New Asus Laptop BSOD.

New Asus Laptop BSOD. problems?