BSOD on Brand New Laptop. Please help!


  1. Posts : 6
    Windows 7 Home Premium 64-bit
       #1

    BSOD on Brand New Laptop. Please help!


    I'm not very computer savvy and was hoping someone here can help me out.

    My Laptop is a brand new Asus G73JW-A1...less than 2 weeks old. I've been getting some random BSODs while just browsing the internet. I believe it may have something to do with my USB slots? I've noticed on 2 occasions the BSOD would read USB BUGCODE ERROR. I'm currently using a USB mouse with this laptop.

    I performed a fresh install of Windows 7 Home Premium less than a week ago to get rid of all the bloatware. I only installed the essential drivers from the recovery disc.

    Here is my information

    - x86 (32-bit) or x64 ? 64-bit
    - the original installed OS on the system? No...did a fresh install of Windows
    - an OEM or full retail version? OEM
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? 2 weeks
    - What is the age of OS installation (have you re-installed the OS?) 5 days

    I believe I've attached the appropriate files. Any help would be greatly appreciated!!
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Start by removing Avast with this tool: http://files.avast.com/files/eng/aswclear5.exe

    Replace it with MSE: http://www.microsoft.com/security_essentials

    What USB devices do you have attached?

    ...Summary of the dumps
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Thu Nov  4 01:04:12.637 2010 (UTC - 4:00)
    System Uptime: 0 days 6:55:49.730
    Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xFE
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Nov  3 17:39:18.370 2010 (UTC - 4:00)
    System Uptime: 0 days 3:14:17.400
    Probably caused by : ntkrnlmp.exe ( nt!KeSignalGateBoostPriority+2f )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nt!KeSignalGateBoostPriority+2f
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    I am using a USB mouse that came with my laptop. I have also used a Transcend flash drive to transfer files. That's it.

    My laptop has an Nvidia GTX460M card. I also see no status icons in my device manager
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    Try installing these updated Synaptics drivers: Download License Agreement | Synaptics
      My Computer


  5. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #5

    My laptop just crashed again. No BSOD though...everything just locked up and I had to it to shutdown. I just uninstalled avast and will install MSE and the driver you recommended.

    Thanks for the help!
      My Computer


 

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