Constant Freeze/Crashing While Running Virus Scan

Page 1 of 3 123 LastLast

  1. Posts : 20
    Windows 7 Home 64bit
       #1

    Constant Freeze/Crashing While Running Virus Scan


    Every time i run my Webroot Spysweeper with Virus Scan (used this program for years) i get a system hang/freeze every time the scan gets to the file
    SysWOW64/ntdll.dll
    It freezes at that file constantly....nothing happens cant move mouse cant use keyboard cant use anything, have to reboot pc via the restart button

    What can be causing this? i tried reinstalling the virus program (this is a relatively new PC build....however i have had scans run fine in the past so id love to know what the issue is?) only thing i can MAYBE think of is i havent run a scan since switching GPUs i switched from a 9800GTX+ to a XFX 6850 but I did all the necessary things to swap drivers from nvidia to ATI

    x64 bit system
    This is the original Install on the System
    OEM version when i ordered computer
    System is under 2 months old as is the OS
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Use a clean boot to determine the cause http://support.microsoft.com/kb/929135
    If the clean boot does not work, make a system restore point and download microsoft security essentials, to determine if the
    AV is the cause.
      My Computer


  3. Posts : 20
    Windows 7 Home 64bit
    Thread Starter
       #3

    but with a clean boot my virus scanner wont start.....
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    Put the AV back first, test, if it works we can find the cause with Clean Boot.
      My Computer


  5. Posts : 20
    Windows 7 Home 64bit
    Thread Starter
       #5

    ok so i did a cleanboot and ONLY put in the AV program in the cleanboot and it still locked up when doing a scan....it locked up on a diff file svchost

    this leads me to believe it is the AV program itself?
      My Computer


  6. Posts : 20
    Windows 7 Home 64bit
    Thread Starter
       #6

    i just fully uninstalled the AV and am going to reinstall it and see what happens
      My Computer


  7. Posts : 17,796
    Windows 10, Home Clean Install
       #7

    Very good, we had to test.
    Now make a restore point and then unistall the AV.
    Install Microsoft Security Essentials.
    It is one of the best AV and its free
    If it works with MSE, I suggest that you just keep it
    If it does not work or you do not like it, you can go back with System Restore.

    If it were my machine I would keep MSE
    I have MSE, the Windows Firewall
    and Malwarebytes and never had a problem like yours or a malware attack.
      My Computer


  8. Posts : 20
    Windows 7 Home 64bit
    Thread Starter
       #8

    u got any problems tho gaming with MSE constantly needing permissions and such?

    i liked Webroot cuz it had gamer mode and such and u only had to add a game once to a permission not every time
      My Computer


  9. Posts : 17,796
    Windows 10, Home Clean Install
       #9

    I have no problem, what so ever, with MSE, but we are all different. I dont have many games. That is why I suggest starting with a System Restore; you can get your setup back if there are any problems or you do not like it. Almost all members here recommend MSE, because it is trouble free, uses little resources and it does the job.
    http://www.microsoft.com/Security_Essentials/

    If you try it and like it, also get malwarebytes for extra protection.
    Malwarebytes' Anti-Malware: Malwarebytes
      My Computer


  10. Posts : 20
    Windows 7 Home 64bit
    Thread Starter
       #10

    and how/where can i get MSE?
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:54.
Find Us