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Windows 7: Right Click Properties Crash

06 Nov 2010   #1

Windows 7 Ultimate
 
 
Right Click Properties Crash

Hey guys,

Been having an issue where upon right clicking (a file, folder, drive, you name it) and clicking properties Windows Explorer will crash.

Heard people were having a similar problem when only right clicking, many solved this by going into their registry and deleting some values. Since their problem was similar to mine, I went ahead and deleted some values under

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers

however, this doesn't seem that is the problem. Any ideas?

UPDATE: After running sfc/scannow I receive a BSOD, upon reboot the following message is displayed. Also I've attached the dump file

Thanks for even reading this, any help is extremely appreciated,

Camaren

My System SpecsSystem Spec
.

06 Nov 2010   #2

Windows 7 Professional x64
 
 

Hello,

Have you tried a system files check?
Quote   Quote: Originally Posted by JK
Open an elevated command prompt and enter sfc /scannow.
You might also try a repair install.
My System SpecsSystem Spec
06 Nov 2010   #3

Windows 7 Ultimate
 
 

Hey Jonathan_King thanks for such a quick reply,

Just tried running this, and got a blue screen after 12% something along the lines of: in page kernel error

Computer rebooted and displayed:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: C0415D68
BCP2: C0000185
BCP3: 17130860
BCP4: 82BAD5A6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110610-16707-01.dmp
C:\Users\usernameremoved\AppData\Local\Temp\WER-28189-0.sysdata.xml
My System SpecsSystem Spec
.


06 Nov 2010   #4
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello and Welcome !

Download the ShellExView is an excellent tool to view and manage all installed shell extensions. The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

More steps: Troubleshooting Explorer.exe Crashing Issues

Hope this helps,
Captain
My System SpecsSystem Spec
06 Nov 2010   #5

Windows 7 Ultimate
 
 

Capt.JackSparrow appreciate the help (awesome username btw)

Quick question, did you notice I am specifically having a problem only when clicking on "Properties," in the right click menu? Either way, I'll try and disable some of the shell extensions once more.

Thanks again,

Camaren

edit: Disabled all non-Microsoft shell extensions, problem persists.
My System SpecsSystem Spec
06 Nov 2010   #6
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Did you try SFC /SCANNOW command ?
My System SpecsSystem Spec
06 Nov 2010   #7

Windows 7 Ultimate
 
 

While running SFC/SCANNOW the computer freezes, bluescreens, and reboots with a prompt. Promp it displayed below, also zipped dump file attached.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: C0415D68
BCP2: C0000185
BCP3: 17130860
BCP4: 82BAD5A6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110610-16707-01.dmp
C:\Users\usernameremoved\AppData\Local\Temp\WER-28189-0.sysdata.xml

Thanks again everyone who is helping! (or can help)
My System SpecsSystem Spec
06 Nov 2010   #8

Windows 7 Ultimate
 
 

Sorry for double post.
My System SpecsSystem Spec
06 Nov 2010   #9
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

Seems like it might be your Hard Drive. Go to this link Hardware Diagnostic !! « Captain Debugger and follow the options for Hard Drive Diagnostic. Post us the results.

Bugcheck:

Code:
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: c0415d68, lock type that was held (value 1,2,3, or PTE address)
Arg2: c0000185, error status (normally i/o status code)
Arg3: 17130860, current process (virtual address for lock type 3, or PTE)
Arg4: 82bad5a6, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------

GetPointerFromAddress: unable to read from 82b74700

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  8ab32c68 -- (.trap 0xffffffff8ab32c68)
ErrCode = 00000010
eax=851ac1f8 ebx=00000000 ecx=00000009 edx=00000000 esi=00000314 edi=84b18168
eip=82bad5a6 esp=8ab32cdc ebp=8ab32d00 iopl=0         nv up ei ng nz na po cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010283
nt!PiProcessReenumeration:
82bad5a6 0000            add     byte ptr [eax],al          ds:0023:851ac1f8=??
Resetting default scope

LOCK_ADDRESS:  82b71f60 -- (!locks 82b71f60)

Resource @ nt!PiEngineLock (0x82b71f60)    Available

WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.


WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.

1 total locks

PNP_TRIAGE: 
	Lock address  : 0x82b71f60
	Thread Count  : 0
	Thread address: 0x00000000
	Thread wait   : 0x0

LAST_CONTROL_TRANSFER:  from 82ac061a to 82ae8d10

STACK_TEXT:  
8ab32ac4 82ac061a 0000007a c0415d68 c0000185 nt!KeBugCheckEx+0x1e
8ab32b38 82ab80e5 9b9fe6b4 8ab32b90 82b40540 nt!MiWaitForInPageComplete+0x2fd
8ab32bcc 82a93e5f 82b40540 82bad5a6 9b9fe620 nt!MiIssueHardFault+0x3b2
8ab32c50 82a52638 00000008 82bad5a6 00000000 nt!MmAccessFault+0x2656
8ab32c50 82bad5a6 00000008 82bad5a6 00000000 nt!KiTrap0E+0xdc
8ab32d00 82a79f3b 00000000 00000000 848daa70 nt!PiProcessReenumeration
8ab32d50 82c1a6bb 00000001 94fe3208 00000000 nt!ExpWorkerThread+0x10d
8ab32d90 82acc0f9 82a79e2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    82bad000-82bad025  38 bytes - nt!IopPnPDispatch+225
	[ 00 00 8b 0d 1c 20 b7 82:9c fe 95 01 00 00 96 01 ]
    82bad028-82bad02f  8 bytes - nt!IopPnPDispatch+24d (+0x28)
	[ 8b 59 14 8b 4e 04 83 e9:00 00 00 00 00 00 00 00 ]
    82bad031-82bad033  3 bytes - nt!IopPnPDispatch+256 (+0x09)
	[ 0f 84 80:c0 fd 7f ]
    82bad037-82bad06e  56 bytes - nt!IopPnPDispatch+25c (+0x06)
	[ 49 49 74 31 49 74 79 49:00 00 00 00 00 00 00 00 ]
    82bad071-82bad0b4  68 bytes - nt!IopPnPDispatch+296 (+0x3a)
	[ c0 75 3c 85 ff 74 38 8b:00 00 00 00 00 00 00 00 ]
    82bad0b7-82bad0df  41 bytes - nt!IopPnPDispatch+2dc (+0x46)
	[ 0f b7 43 14 68 50 70 64:00 00 00 00 00 00 00 00 ]
    82bad0e1-82bad0e2  2 bytes - nt!IopPnPDispatch+306 (+0x2a)
	[ 50 6a:00 00 ]
    82bad0e4-82bad104  33 bytes - nt!IopPnPDispatch+309 (+0x03)
	[ 57 e8 56 dd e9 ff 8b 43:00 00 00 00 00 00 00 00 ]
    82bad107-82bad11d  23 bytes - nt!IopPnPDispatch+32c (+0x23)
	[ 8b 54 24 18 66 83 f9 5c:00 00 00 00 00 00 00 00 ]
    82bad120-82bad130  17 bytes - nt!IopPnPDispatch+345 (+0x19)
	[ 66 89 0a 42 42 40 40 0f:00 00 00 00 00 00 00 00 ]
    82bad134-82bad139  6 bytes - nt!IopPnPDispatch+359 (+0x14)
	[ 66 3b cf 0f 84 f6:00 00 00 00 00 00 ]
    82bad13d-82bad166  42 bytes - nt!IopPnPDispatch+362 (+0x09)
	[ 6a 02 5e 66 83 f9 5c 75:00 00 00 00 00 00 00 00 ]
    82bad16a-82bad17e  21 bytes - nt!IopPnPDispatch+38f (+0x2d)
	[ 8b 54 24 18 03 c6 66 89:00 00 00 00 00 00 00 00 ]
    82bad182-82bad1af  46 bytes - nt!IopPnPDispatch+3a7 (+0x18)
	[ 33 ff 47 39 7e 04 0f 85:00 00 00 00 00 00 00 00 ]
    82bad1b1-82bad1b4  4 bytes - nt!IopPnPDispatch+3d6 (+0x2f)
	[ 83 7c 24 14:00 00 00 00 ]
    82bad1b6-82bad1dd  40 bytes - nt!IopPnPDispatch+3db (+0x05)
	[ 0f 84 5e fc ff ff 68 50:00 00 00 00 00 00 00 00 ]
    82bad1df-82bad1e5  7 bytes - nt!IopPnPDispatch+404 (+0x29)
	[ 56 57 53 e8 18 dc 04:00 00 00 00 00 00 00 ]
    82bad1e7-82bad1ed  7 bytes - nt!IopPnPDispatch+40c (+0x08)
	[ 8b f8 85 ff 7d 46 6a:00 00 00 00 00 00 00 ]
    82bad1ef-82bad1fb  13 bytes - nt!IopPnPDispatch+414 (+0x08)
	[ ff 74 24 14 e8 0d de f7:00 00 00 00 00 00 00 00 ]
    82bad1fd-82bad21b  31 bytes - nt!IopPnPDispatch+422 (+0x0e)
	[ eb 34 8d 44 24 14 50 8d:00 00 00 00 00 00 00 00 ]
    82bad21d-82bad220  4 bytes - nt!IopPnPDispatch+442 (+0x20)
	[ 53 e8 59 de:00 00 00 00 ]
    82bad223-82bad227  5 bytes - nt!IopPnPDispatch+448 (+0x06)
	[ 8b f8 81 ff 34:00 00 00 00 00 ]
    82bad22a-82bad24a  33 bytes - nt!IopPnPDispatch+44f (+0x07)
	[ c0 75 06 33 ff 89 7c 24:00 00 00 00 00 00 00 00 ]
    82bad24c-82bad24d  2 bytes - nt!IopPnPDispatch+471 (+0x22)
	[ 8d 49:00 00 ]
    82bad24f-82bad28e  64 bytes - nt!IopPnPDispatch+474 (+0x03)
	[ 90 fb cf ba 82 fb cf ba:00 00 00 00 00 00 00 00 ]
    82bad291-82bad294  4 bytes - nt!NtLoadDriver+18 (+0x42)
	[ 8a 86 3a 01:00 00 00 00 ]
    82bad297-82bad29f  9 bytes - nt!NtLoadDriver+1e (+0x06)
	[ 88 45 e0 3a c3 0f 84 0b:00 00 00 00 00 00 00 00 ]
    82bad2a2-82bad2b4  19 bytes - nt!NtLoadDriver+29 (+0x0b)
	[ ff 75 e0 ff 35 44 56 d7:00 00 00 00 00 00 00 00 ]
    82bad2b6-82bad2bb  6 bytes - nt!NtLoadDriver+3d (+0x14)
	[ 84 c0 75 0a b8 61:00 00 00 00 00 00 ]
    82bad2be-82bad2c1  4 bytes - nt!NtLoadDriver+45 (+0x08)
	[ c0 e9 58 01:00 00 00 00 ]
    82bad2c4-82bad2ef  44 bytes - nt!NtLoadDriver+4b (+0x06)
	[ 89 5d fc 8b 45 08 8b 0d:00 00 00 00 00 00 00 00 ]
    82bad2f2-82bad2f5  4 bytes - nt!NtLoadDriver+79 (+0x2e)
	[ c0 e9 24 01:00 00 00 00 ]
    82bad2f8-82bad300  9 bytes - nt!NtLoadDriver+7f (+0x06)
	[ f6 c1 01 74 06 e8 55 0f:00 00 00 00 00 00 00 00 ]
    82bad302-82bad377  118 bytes - nt!NtLoadDriver+89 (+0x0a)
	[ cc 0f b7 45 d4 8d 14 01:00 00 00 00 00 00 00 00 ]
    82bad37a-82bad383  10 bytes - nt!NtLoadDriver+100 (+0x78)
	[ c0 e8 d4 f5 e9 ff 8b 45:00 00 00 00 00 00 00 00 ]
    82bad385 - nt!NtLoadDriver+10b (+0x0b)
	[ 8b:00 ]
    82bad387-82bad3df  89 bytes - nt!NtLoadDriver+10d (+0x02)
	[ 89 45 dc 33 c0 40 c3 8b:00 00 00 00 00 00 00 00 ]
    82bad3e3-82bad422  64 bytes - nt!NtLoadDriver+169 (+0x5c)
	[ eb 26 c7 45 b0 29 d4 ba:00 00 00 00 00 00 00 00 ]
    82bad424-82bad458  53 bytes - nt!NtLoadDriver+1aa (+0x41)
	[ 90 90 90 90 90 8b ff 55:00 00 00 00 00 00 00 00 ]
    82bad45a - nt!IopLoadUnloadDriver+31 (+0x36)
	[ 02:00 ]
    82bad45c-82bad465  10 bytes - nt!IopLoadUnloadDriver+33 (+0x02)
	[ 8d 44 24 18 50 c7 44 24:00 00 00 00 00 00 00 00 ]
    82bad469-82bad472  10 bytes - nt!IopLoadUnloadDriver+40 (+0x0d)
	[ 89 5c 24 28 c7 44 24 30:00 00 00 00 00 00 00 00 ]
    82bad475-82bad496  34 bytes - nt!IopLoadUnloadDriver+4c (+0x0c)
	[ 89 5c 24 34 89 5c 24 38:00 00 00 00 00 00 00 00 ]
    82bad499-82bad49e  6 bytes - nt!IopLoadUnloadDriver+70 (+0x24)
	[ 8b f8 81 ff 65 03:00 00 00 00 00 00 ]
    82bad4a0-82bad4ac  13 bytes - nt!IopLoadUnloadDriver+77 (+0x07)
	[ c0 75 06 8b 7c 24 14 eb:00 00 00 00 00 00 00 00 ]
    82bad4ae-82bad4b2  5 bytes - nt!IopLoadUnloadDriver+85 (+0x0e)
	[ c0 75 05 bf 34:00 00 00 00 00 ]
    82bad4b5-82bad4b8  4 bytes - nt!IopLoadUnloadDriver+8c (+0x07)
	[ c0 e8 02 2c:00 00 00 00 ]
    82bad4bb-82bad4d0  22 bytes - nt!IopLoadUnloadDriver+92 (+0x06)
	[ 53 89 7e 28 53 83 c6 10:00 00 00 00 00 00 00 00 ]
    82bad4d2-82bad4f0  31 bytes - nt!IopLoadUnloadDriver+a9 (+0x17)
	[ 90 90 90 90 90 8b ff 55:00 00 00 00 00 00 00 00 ]
    82bad4f2-82bad4fd  12 bytes - nt!PipForAllDeviceNodesCallback+1b (+0x20)
	[ 74 0d 56 68 d7 d4 ba 82:00 00 00 00 00 00 00 00 ]
WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
3713 errors : !nt (82bad000-82badfff)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  LARGE_4096

FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE_4096

BUCKET_ID:  MEMORY_CORRUPTION_LARGE_4096
Hope this helps,
Captain
My System SpecsSystem Spec
06 Nov 2010   #10

Windows 7 Ultimate
 
 

Going right now, thanks so much for the help! (will edit as soon as I get results)

edit: Sorry give me a bit, I'm going to backup my files first. However I will be back tonight, (i don't expect you to wait however)

Thanks for the tips so far, appreciate it!
My System SpecsSystem Spec
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 Right Click Properties Crash





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