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Windows 7: [BSOD] Which Hardware part is it?


06 Nov 2010   #1

Windows 7 Ultimate x64
 
 
[BSOD] Which Hardware part is it?

Hi

I have some strange issues with my computer

I have my computer since 20months, since I build it I have some BSODs while gaming or watching video.

Yesterday I bought new RAM which is official supported from the mainboard.
After I replaced my old RAM with it I had MORE Bluescreens (3 times while playing sc2, 1 time after some seconds of prime95)

The BSOD
Code:
BugCheck 124, {0, fffffa800686b028, fa000000, 400405}

Code:
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800686b028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fa000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000400405, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SC2.exe
CURRENT_IRQL:  f
STACK_TEXT:  
fffff800`00ba8a98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
Followup: MachineOwner
---------
Why does it show VISTA_* I run Windows 7
Can someone say which Hardware Part is causing the BSOD?
The RAM should be fine, same errors occurs with old Corsair and new Kingson RAM
Temperatures are OK.



Don't hate me for that, but I using Linux too (I know thats the wrong place here, but I attach it too)
Probably helpfull for some, Linux gives some readable error message
The errors occur when I run memtester linux programm)

Linux Kernel Messages
Code:
Nov  6 01:37:58 localhost kernel: [Hardware Error]: No human readable MCE decoding support on this CPU type.
Nov  6 01:37:58 localhost kernel: [Hardware Error]: Run the message through 'mcelog --ascii' to decode.
Nov  6 01:37:58 localhost kernel: [Hardware Error]: Machine check events logged
mcelog
Quote:
# cat /var/log/syslog | grep mcelog
Nov 6 13:32:18 localhost kernel: [Hardware Error]: Run the message through 'mcelog --ascii' to decode.
Nov 6 13:32:18 localhost mcelog: HARDWARE ERROR. This is *NOT* a software problem!
Nov 6 13:32:18 localhost mcelog: Please contact your hardware vendor
Nov 6 13:32:18 localhost mcelog: MCE 0
Nov 6 13:32:18 localhost mcelog: CPU 0 BANK 6
Nov 6 13:32:18 localhost mcelog: MISC 4030314 ADDR 13e8b7280
Nov 6 13:32:18 localhost mcelog: TIME 1289046738 Sat Nov 6 13:32:18 2010
Nov 6 13:32:18 localhost mcelog: MCG status:
Nov 6 13:32:18 localhost mcelog: MCi status:
Nov 6 13:32:18 localhost mcelog: MCi_MISC register valid
Nov 6 13:32:18 localhost mcelog: MCi_ADDR register valid
Nov 6 13:32:18 localhost mcelog: Threshold based error status: green
Nov 6 13:32:18 localhost mcelog: MCA: corrected filtering (some unreported errors in same region)
Nov 6 13:32:18 localhost mcelog: Generic CACHE Level-2 Data-Write Error
Nov 6 13:32:18 localhost mcelog: STATUS 8c2000400020114a MCGSTATUS 0
Nov 6 13:32:18 localhost mcelog: MCGCAP 1c09 APICID 0 SOCKETID 0
Nov 6 13:32:18 localhost mcelog: CPUID Vendor Intel Family 6 Model 26
Nov 6 13:39:17 localhost mcelog: failed to prefill DIMM database from DMI data
After these errors the system does not have to reboot, sometime it runs for some seconds/minutes and freezes then


Is it the CPU which is buggy?

P.S.
Prime95 Blend Test results in the bluescreen after some seconds
MemTest86+ 4.1 shows no errors (2 passes)

My System SpecsSystem Spec
.

06 Nov 2010   #2
Microsoft MVP

 
 

The STOP 0x124 error is primarily a hardware error, but it can also be a compatibility issue, a Windows issue, or a corrupted driver issues (not everyone agrees on the last possibility).

The Linux kernel message below is most appropriate:
Quote:
Nov 6 01:37:58 localhost kernel: [Hardware Error]: No human readable MCE decoding support on this CPU type.
So, we have to try different troubleshooting steps.

Run MemTest 86+ v4.10 overnight (at least 3 passes, more is better).
Run a hard drive diagnostic: HD Diagnostic (read the details at the link)

I wonder about the 550 watt PSU. In general most PSU's aren't up to what they say that they are rated for. And, you have a lot of extra equipment running (2 video cards and 8 hard drives). To test, remove 1 video card, and unplug most of the hard drives - then see if you still get the BSOD's.

Please provide the info in this post. It may show clues to other problems: http://www.sevenforums.com/crashes-d...tructions.html

More info on troubleshooting STOP 0x124 here: Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
06 Nov 2010   #3

Windows 7 Ultimate x64
 
 

I only have 1 Graphic Card
I removed all not needed parts and runned prime95 with the same result -> bsod
Connected were 2HDDs (instead of 6), Graphic Card, W-Lan Card and a DVD Burner

Samsung HUTIL doesn't report any errors on the 2 disks connected

At the time of the tests all 6 RAM Dimm were installed

Attached the output of the tool and the perfmon report


Edit:
It needs a lot longer to crash with only 1 RAM Dimm (like 3min instead of 15secs of prime15 test)
My System SpecsSystem Spec
.


06 Nov 2010   #4
Microsoft MVP

 
 

Try Prime 95 using each of the tests (Small FFT, Blended, Large FFT) - no need to repeat whatever tests you've already run. Let us know the differences in time to crash.

Have you checked the motherboard website to see if your RAM is compatible with the motherboard?
Have you visited the RAM manufacturer's website and found the settings/timings/voltages - and then gone into the BIOS and set those settings/timings/voltages? (In other words, DON'T use the Auto settings for your RAM)?
My System SpecsSystem Spec
07 Nov 2010   #5

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by usasma View Post
Try Prime 95 using each of the tests (Small FFT, Blended, Large FFT) - no need to repeat whatever tests you've already run. Let us know the differences in time to crash.

Have you checked the motherboard website to see if your RAM is compatible with the motherboard?
Have you visited the RAM manufacturer's website and found the settings/timings/voltages - and then gone into the BIOS and set those settings/timings/voltages? (In other words, DON'T use the Auto settings for your RAM)?
Small FFT didn't resultet in BSOD
In-place Large FFT results in a BSOD within 2/3 minutes
Blend, max 15 seconds until BSOD


RAM is official supported by the Mainboard
Timings are set manually (9-9-9-27 / 1 @ 1.5V)
auto settings would be something like CL7
My System SpecsSystem Spec
07 Nov 2010   #6
Microsoft MVP

 
 

Small FFT tests mostly stuff associated with the CPU (not much RAM tested)
Large FFT tests heat and power consumption - more RAM is tested than in Small FFT's
Blend puts the stress on the RAM and tests most other components

Try this free CPU stress test: |MG| CPU Stability Test 6.0 Download
My System SpecsSystem Spec
07 Nov 2010   #7

Windows 7 Professional SP1 64-bit
 
 

Memtest86+ should be ran for 5-7 passes. As recommended, do it overnight so that it can run without keeping you from doing what you want to do. I noticed you said that the same error occured with two different brands of RAM. It could be that one or more RAM slots are bad. The best way to test this out is to test using only 1 stick of RAM in multiple slots. If the errors only show up when the stick is in certain slots, then those slots are probably the problem.
My System SpecsSystem Spec
07 Nov 2010   #8

Windows 7 Ultimate x64
 
 

CPU Stability Test runned for 30min in normal mode before a BSOD
Second time it runned 1h 30min without a BSOD

Thermal Mode doesnt result in BSOD (only 30min tested because temps didnt went high ~50deg)


I have the BSOD too with only 1 stick in 2 separate slots
I will run MemTest this night and report the result back
My System SpecsSystem Spec
07 Nov 2010   #9
Microsoft MVP

 
 

Try SiSoft Sandra Lite (free) and FurMark (free)
SiSoft Sandra Lite: SiSoftware Zone
Furmark:
Quote:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
What I'm looking for is something that fails only when testing one or the other. I am concerned that the CPU stress test failed with a BSOD (which may indicate a problem with the CPU).
My System SpecsSystem Spec
07 Nov 2010   #10

Windows 7 Professional SP1 64-bit
 
 

Quote   Quote: Originally Posted by usasma View Post
I am concerned that the CPU stress test failed with a BSOD (which may indicate a problem with the CPU).
I'm thinking it is the CPU as well, but the only way I know to know for sure is to elimanate every other possibility.
My System SpecsSystem Spec
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 [BSOD] Which Hardware part is it?




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