Windows 7: HP Touchsmart 300 Random BSOD

Mata · 06 Nov 2010

Is Windows 7 . . .
- x86 (32-bit) or x64 ? X64
- the original installed OS on the system? Original OS
- an OEM or full retail version? OEM
- OEM = came pre-installed on system Pre-Installed
- Full Retail = you purchased it from retailer Full Retail

- What is the age of system (hardware)? 10 months
- What is the age of OS installation Have not Re-installed.
(have you re-installed the OS?)

Included the Windows_NT6_BSOD_jcgriff2
perfmon /report shows the following error.

Error:

An error occured while attempting to generate the report.

The wait for the report generation tool to finish has timed out.

Mata · 06 Nov 2010

I had AVG previously, found the removal tool, so I ran it to make sure it was fully removed.

usasma · 06 Nov 2010

There is only one hotfix installed on your system. There are a minimum of 55 available for Windows 7. Please visit Windows Update and get the rest of the updates immediately.

Ton's of SoundMax errors in the MSINFO32 report, please update those drivers from the HP support website: Product search results

Please uninstall the Catalyst Control Center. It has had some BSOD issues with Windows 7 systems on occasion. If needed, feel free to reinstall the latest version once we're finished troubleshooting.

Please see the "Usual causes" at this description of one of your error messages: BSOD Index
The error messages point mostly at memory - and the "Usual Causes" brings hardware issues to the forefront.

Please do the following free diagnostics:

Quote:

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

Quote:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Quote:

How To Find Drivers:
It is possible that the following older drivers may be causing your problems.

As such, please either REMOVE or Update them.
DO NOT use Windows Update or the Update Driver function of Device Manager as they are not the most current versions available.
Also, DO NOT update from the PC Manufacturer's website unless the Driver Reference cited below states that you should get the drivers from the OEM.

The most common drivers are located on this page: Driver Reference
If you can't find the driver, post back and we'll see what we can do.

Here's the older drivers:

Code:


PxHlpa64.sys Wed Oct 17 14:25:02 2007 (4716537E)
 - Sonic CD/DVD driver (used by many different CD/DVD programs)
 - Driver Reference

pcouffin.sys Tue Dec 05 09:39:30 2006 (457584A2)
 - low level access layer for CD devices (A part of many different CD/DVD burning   programs)
 - Driver Reference

If all of that doesn't identify the problem, please post back and we'll try some other things.

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Nov  6 11:55:09.783 2010 (UTC - 4:00)
System Uptime: 1 days 0:08:25.390
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339d6 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avast.setup
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`013c0a70 00000000`0000ffff 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Nov  5 11:46:06.552 2010 (UTC - 4:00)
System Uptime: 0 days 22:15:00.159
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0xA
PROCESS_NAME:  CLMLSvc.exe
Bugcheck code 0000000A
Arguments fffffa80`8f9ad090 00000000`00000002 00000000`00000001 fffff800`02b48e8b
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Nov  4 13:30:02.676 2010 (UTC - 4:00)
System Uptime: 1 days 16:20:45.159
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
Bugcheck code 00000109
Arguments a3a039d8`991c9698 b3b7465e`eb9968c6 fffff800`02b48e10 00000000`00000001
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Nov  2 21:08:39.515 2010 (UTC - 4:00)
System Uptime: 0 days 5:15:41.998
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339d6 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  IntuitUpdateSe
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`013c0a70 00000000`0000ffff 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Nov  2 11:03:57.384 2010 (UTC - 4:00)
System Uptime: 1 days 21:26:57.991
Probably caused by : ntkrnlmp.exe ( nt!KeWaitForSingleObject+13c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  VSSVC.exe
Bugcheck code 0000000A
Arguments 00000000`0000002f 00000000`00000002 00000000`00000001 fffff800`02a7e14c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Mata · 07 Nov 2010

Can't say how ignorant I feel atm :/

Checked the windows update issue, had notifications turned off, and automatic update turned off... BRILLIANT. Installing all updates now. Downloaded the new driver for soundmax, no dice at this point - it crashes during install. I will try again after Windows updates.

I have no idea where to find the Catalyst Control Center. Closest thing I can find is an ATI program?

I will check the BSOD index the next time it crashes - I haven't written down the specifics yet.

Bootable diag is on my schedule for tomorrow.

Malware scans (I have run a number of them) are clean. (probably the only thing I feel competent about here)

Driver updates - looked them up on the list, both entries say to rename the file and see which programs get broken? How do I update them?

Thank you for your time and energy helping me out - I am waaay out of my depth!

Will be digging into it again tomorrow

Mata · 07 Nov 2010

Cant get the latest .net framework update installed. All other updates are done. Still no Soundmax success, so I deleted the driver. Will post new analysis tomorrow.

usasma · 07 Nov 2010

Don't worry about not knowing this stuff - it'll come with time and experience.

We'll work on the SoundMax stuff once we've finished all the other stuff.
What exactly does the error message say when it crashes?

I never installed the Catalyst Control Center myself. I'd suggest downloading the Driver Only (it's below the Catalyst Control Center on the download page) from the ATI website ( Global Provider of Innovative Graphics, Processors and Media Solutions | AMD ), then uninstall all the ATI stuff from Control Panel...Programs...Uninstall a program, then install the freshly downloaded Driver Only.

As for the driver updates, this is what to do:
- rename 1 of the drivers (from ending in .sys to ending in .BAK)
- use the CD/DVD programs and see which one is broken.
- if you don't find any of the programs to be broken, don't worry about it (but remember it in case of future issues)
- then do the same with the other driver (rename, use, don't worry) :0)

Once you find the name of the program, then you can update it (if desired) or remove it.

I've had .NET issues at work. Please do the following:
- uninstall all .NET in reverse numerical order (uninstall v4, then v3/3.5, then v2, then v1) until all are gone
- revisit Windows Update and ask it to install all of them.

Then (FWIW) try the SoundMax driver again.

Good luck!

Mata · 08 Nov 2010

Ok, got .net framework v4 installed, and the soundmax re-installed and working (So far so good).
No crashes since getting all of the updates installed, I'm going to let everything run normally this week and see if I get a crash, I'm headed out of town, so I will have my wife document any crashes or crash info.

I'm inclined to think the lack of updates caused it, but we will see - thank you for pointing me in the right direction!

Windows 7: HP Touchsmart 300 Random BSOD

HP Touchsmart 300 Random BSOD problems?