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Windows 7: Memory Dumb Situation - please help -

06 Nov 2010   #1

Windows 7 64bit & Windows 7 64bit
Memory Dumb Situation - please help -

I upgraded an older cpu with Windows 7 and as i began to use it fresh from a new install, i get a memory dump bsod and so i am attaching the .txt file of the memory dump. i've been searching and will continue searching for a solution. i hope i do not have a failing hard drive, but any assistance would be appreciated. thank you much for your time.

My System SpecsSystem Spec
06 Nov 2010   #2
Microsoft MVP


It's awfully hard to tell from just one memory dump.
In this case it points to a core Windows component - which isn't likely to be the cause (otherwise Windows probably wouldn't be working at all).

Please provide the following information:

Please run Driver Verifier according to these directions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sat Nov  6 13:17:01.224 2010 (UTC - 4:00)
System Uptime: 0 days 0:12:48.284
Probably caused by : win32k.sys ( win32k!LFONTOBJ::ppfeMapFont+41a )
PROCESS_NAME:  explorer.exe
Bugcheck code 1000008E
Arguments c0000005 9384250f 95c176c4 00000000
My System SpecsSystem Spec
07 Nov 2010   #3

Windows 7 64bit & Windows 7 64bit

hey thank you for the quick response. i will definitely follow the bsod posting instructions, but while i do this i wanted to post what is going on to cause the bsod. anytime i do something intensive like updating a program, installing updates, or installing a program in general, eg- microsoft security essentials, the computer instantly goes into blue screen with a memory dump. so i can do small processes, but one i start actually using the computer, getting on the internet or opening multiple browser windows, the same bsod operation is launched. so all in all, the computer will be on for about 10 to 15 minutes. i also have been noticing a large fan, almost turbine sound, coming from the pc whenever the hard drive is being accessed. i hope this helps, if anything is triggered by this information please let me know, i will perform the bsod posting when i am done. thank you again in advanced.
My System SpecsSystem Spec

07 Nov 2010   #4
Microsoft MVP


Can you open the case and see what's making the loud noise? The fan/turbine noise can come from the hard drive, CD drive, or cooling fans.

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
My System SpecsSystem Spec

 Memory Dumb Situation - please help -

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