Windows 7: Sudden crash/restart, no BSOD. I have dumpfile

gerlof92 · 07 Nov 2010

Hi Guys.

First i will start off, im a bit of a noob with computers.
So thats why i come here so you guys maybe can help me find a solution.

Like 1 month ago i was watching a movie with my laptop connected to the tv.
Suddenly the screen gets black and a sudden reboot, after that again it crashed and again a sudden reboot. but the windows report sed it was a bleu screen. then i didnt have one untill today.

This is the info for the crash 1 month ago

BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8000332659A
BCP3: FFFFF880033FC838
BCP4: FFFFF880033FC0A0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Im sorry for this one i didnt know wich dumpfile it was.

But today, i just started my computer.
then there was a flashplayer update, and i installed it, while it was installing my screen suddenly became white and getting blurred from the left upper corner.
And then it rebooted, then i got a report when i logged in, but while i was reading the report it crashed again, but just got stuck, so i had to shut my computer down manually.
The i got this report after restarting.

BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA8003B15960
BCP3: FFFFFA8003B159B0
BCP4: 000000000405000C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

on the bottum there are the files, the BSOD dumpfiles and the perfom/report

Mayby somone of you can help me, i will really appriciate it
As extra info specs:

INTEL® CORE™ i5-520M (2,4 GHZ, VIER THREADS, TURBO BOOST TOT 2,93 GHZ, 3 MB CACHE)

4.096 MB 1067 MHz Dual Channel DDR3 SDRAM [2 x 2.048]

1 GB ATI Mobility Radeon HD 5650

1TB (7,200rpm) Serial ATA Dual Hard Drive (2x 500GB)

Legitieme Windows® 7 Home Premium 64 BIT - Nederlands

My system is from 27-05-2010
My OS is the same age i never changed anything.
Only twice updated my BIOS, but with help of the dell support so i wouldnt do anything stupid

Thank you

Gerlof

p.s. Im Dutch so sorry for my english

lorddenis · 07 Nov 2010

Folow this posting instructions:

http://www.sevenforums.com/crashes-d...tructions.html

wish · 07 Nov 2010

Hi,
Your ATI Catalyst™ Control Center (CCC.exe) was involved in the crash, so I recommend you to update the ATI driver.

Another dump point to ntfs.sys then you must perform check disk:
Open Elevated command prompt --> chkdsk /r /f

Uninstall Alcohol/Daemon software and remove its driver (sptd.sys) with this tools(SPTDinst)-> DuplexSecure - Downloads.
Because sptd.sys is well known as BSOD maker.
For alternative software you can use Virtual MagicIso --> Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

Then for troubleshooting purpose, it's better to uninstall McAfee antivirus and replace it with MSE. You may go back to McAfee if your windows have stabilized.
http://www.microsoft.com/security_essentials/

These drivers need do be update:

Code:

AtiHdmi.sys  Wed Nov 18 15:25:33 2009 --> ATI Mobility Radeon 5650 driver 
atikmdag.sys Thu Dec 17 15:24:40 2009 --> ATI Mobility Radeon 5650 driver 
CtClsFlt.sys Sun Jun 14 22:06:41 2009 --> Creative Camera Class Upper Filter Driver
Rt64win7.sys Thu Aug 20 09:05:06 2009 --> Realtek PCIe GBE (ethernet driver)
sptd.sys     Sun Oct 11 13:55:14 2009  --> Uninstall with SPTDinst

Log

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000313e98c, fffff88002d87f00, 0}

Probably caused by : ntkrnlmp.exe ( nt!PsCheckThreadCpuQuota+8c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000313e98c, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002d87f00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
nt!PsCheckThreadCpuQuota+8c
fffff800`0313e98c 394330          cmp     dword ptr [rbx+30h],eax

CONTEXT:  fffff88002d87f00 -- (.cxr 0xfffff88002d87f00)
rax=0000000000000000 rbx=ffff000000000080 rcx=0000000000000000
rdx=0000015400000001 rsi=fffffa80070c5780 rdi=fffffa800687cb01
rip=fffff8000313e98c rsp=fffff88002d888d0 rbp=fffff80003200e80
 r8=fffffa80070c5780  r9=ffff000000000000 r10=0000000000000000
r11=fffff80003200e00 r12=0000000000000000 r13=0000000000000000
r14=0000000000000001 r15=fffffa800687cc68
iopl=0         nv up di pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010002
nt!PsCheckThreadCpuQuota+0x8c:
fffff800`0313e98c 394330          cmp     dword ptr [rbx+30h],eax ds:002b:ffff0000`000000b0=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  MotoConnect.ex

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000313e98c

STACK_TEXT:  
fffff880`02d888d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PsCheckThreadCpuQuota+0x8c


FOLLOWUP_IP: 
nt!PsCheckThreadCpuQuota+8c
fffff800`0313e98c 394330          cmp     dword ptr [rbx+30h],eax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!PsCheckThreadCpuQuota+8c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

STACK_COMMAND:  .cxr 0xfffff88002d87f00 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!PsCheckThreadCpuQuota+8c

BUCKET_ID:  X64_0x3B_nt!PsCheckThreadCpuQuota+8c

Followup: MachineOwner
---------

gerlof92 · 07 Nov 2010

Hi Wish

Thank you very much for the help.
But i have a question, is it really nesscesary for me to uninstal McAfee?
Because i bought a 3 year license with my dell laptop, so i payd quite a bit of mony for it.

Thanks

Gerlof

wish · 07 Nov 2010

Yes it's necessary just for troubleshooting your problem.
A week after your windows stop from crashes then you may install McAfee again.

gerlof92 · 07 Nov 2010

Oke thank you very much Wish
You helped me alot i hope

Windows 7: Sudden crash/restart, no BSOD. I have dumpfile

Sudden crash/restart, no BSOD. I have dumpfile problems?