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Windows 7: McAfee Anti-Virus Error

12 Nov 2010   #21
SledgeDG

Windows 7 Ultimate x86
 
 

I suspect a little more behind that. Please go 7 posts back an get the HijackThis and post the logfile.
If that doesn't give us any new clues, the next step would be
SFC /SCANNOW Command - System File Checker
to replace any damaged system files.

-DG


My System SpecsSystem Spec
.
12 Nov 2010   #22
Sonic Order

Windows 7 Home Premium 64bit
 
 

I tried HiJackThis, but it didn't work. I removed the add-ons such as Google Toolbar, from Internet Explorer, though, and I think it's working fine now. I tried a sfc scan and windows resource protection did not find any integrity violations.
My System SpecsSystem Spec
12 Nov 2010   #23
SledgeDG

Windows 7 Ultimate x86
 
 

So if everything works now without crashing that's definitely good news. Suspicious tho is, that HijackThis doesn't run. Try to rename the HijackThis.exe to something random like xyz123.exe or even notepad3.exe and see if it runs then.

-DG
My System SpecsSystem Spec
.

13 Nov 2010   #24
Sonic Order

Windows 7 Home Premium 64bit
 
 

Internet Explorer is crashing when I visit detailed websites with a lot of ads. I tried HiJackThis and gave a list of programs, but I couldn't get a log file because it couldn't find a HiJackThis file on the computer. I used McAfee virtual technician to check McAfee for errors and it updated its DAT status.

Log Name: Application
Source: Google Update
Date: 13/11/2010 16:09:05
Event ID: 20
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: David-PC
Description:
The description for Event ID 20 from source Google Update cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http st
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Google Update" />
<EventID Qualifiers="0">20</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-13T16:09:05.000000000Z" />
<EventRecordID>3706</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http st</Data>
</EventData>
</Event>
My System SpecsSystem Spec
13 Nov 2010   #25
SledgeDG

Windows 7 Ultimate x86
 
 

That's nothing to really worry about. It just shows that there are still components of the google toolbar lingering in your system and/or registry. That's something, HijackThis would have taken care of. Next time you have to uninstall something like that, use
Download Revo Uninstaller Freeware - Uninstall software, remove programs, solve uninstall problems

For now let's try something differen...get Ccleaner:
Piriform - Standard

Uncheck the 2 checkboxes about Chrome during install
Once started click on registry and uncheck everything instead of Application path, Installer, Obsolete Software and MUI Cache.
Click on Scan for issues and uncheck everything that is unrelated to google toolbar, google installer etc. Click "Fix selected issues" and have CCleaner save a backup when it asks. That should do the trick.

-DG
My System SpecsSystem Spec
13 Nov 2010   #26
Sonic Order

Windows 7 Home Premium 64bit
 
 

Is CCCleaner safe to use? I don't want to damage the registry by accident.
My System SpecsSystem Spec
13 Nov 2010   #27
SledgeDG

Windows 7 Ultimate x86
 
 

That's why I said to uncheck most options. Set a restore point before you start. and hace Ccleaner save a backup
Any luck with HijackThis so far? That one really buggs me
My System SpecsSystem Spec
13 Nov 2010   #28
Sonic Order

Windows 7 Home Premium 64bit
 
 

I think HiJackThis isn't working because it can't find the host file. McAfee is doing some updates at the moment.
My System SpecsSystem Spec
13 Nov 2010   #29
SledgeDG

Windows 7 Ultimate x86
 
 

Oh is that what it says??? you mean the message about the hosts file? Like this:


Attachment 113801

just ignore that...the problem at hand has nothing to do with the hosts file.Have the scan run and post the log file...just don't have the program fix anything before I had a chance to look over it.

-DG
My System SpecsSystem Spec
13 Nov 2010   #30
Sonic Order

Windows 7 Home Premium 64bit
 
 

After running a scan of HiJackThis, notepad comes up but a message says "Cannot find the C:\Program Files (x86)\Trend\Micro\HiJackThis\hijackthis.log file. Do you want to create a new file?" I try creating a new file, but nothing appears in notepad.
My System SpecsSystem Spec
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