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BSOD bugcode_usb_driver on new laptop!
Hi Everyone, this is my first post here, so please be patient
I ordered a new Alienware m17x Windows 7 Ultimate x64 laptop from Dell in Septmeber this year (2010) and have had the machine at my house since first week of October. I had a few issues with it which was resulting in BSODs of all different natures and Dell came to my house about a week ago to replace BOTH Graphics cards and all 8GB of RAM.
Since then i have only had 1 BSOD which seems to be linked to the power settings on the laptop? Just a guess, but everytime i leave the laptop on for a period of time and try and 'wake' it up from hibernation by moving the mouse, touching the mouse pad or hitting keys on the keyboard, the USB mouse (Alienware's TACTX Mouse), touchpad and keyboard are ALL unresponsive, then the laptop dumps the system with the BSOD BUGCODE_USB_DRIVER. If i unplug the mouse whilst it is unresponsive and replug into the same USB port or a different one, no lights on the mouse come up, like there is no power being sent to it??
I have changed the power settings to never turn off HDDS & never turn off selective USB ports, but apart from that i am at loss as to how to fix this. It is the last hurdle towards a stable system. The only USB items i have had on the laptop so far are the Alienware TactX mouse which comes with its own DVD for software and drivers, and a small 4GB USB stick which has no drivers or software on it.
System Specs
- Windows 7 Ultimate x64 i7 940 - system installed by Dell, OEM version.
- laptop shipped to me first week October 2010.
- restored the system to the recovery environment about 2 weeks ago while on the phone to dell tech support.
- 8GB RAM 1333
- DUAL ATI Radeon HD 5870 1GB Graphics Cards in CrossFire.
- Alienware TactX Mouse.
- 2x 500GB HDDs in RAID 1
BSOD .dmp files are attached to this post as per forum instructions.
Any help is greatly appreciated!