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Windows 7: A problem caused the program to stop

10 Nov 2010   #1

Windows 7 Home Premium 32bit
 
 
A problem caused the program to stop

hey that is so cool that u are interesting to help us . God Bless ur life
i have a problem too that i wish u can help me with.
i have new great computer but i have problems with Games. when i download a game it still work just to level 2 and then the windows stop it.
i dont know why.
maybe u can help me after seeing the pic?
i have download James Bond Game , i started to play then windows stoped it
this is the pic
Attachment 112751
and i downloded Medal Of Honor too with the same problem.i started playing the game and i finished level 1 then windows stoped the game
this is the pic
Attachment 112752

i really wish u can help me
thank u very much and i love ur windows
God Bless u

My System SpecsSystem Spec
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11 Nov 2010   #2

Windows 7 Home Premium 32bit
 
 

please y no body answer me????
i need help please!!!
My System SpecsSystem Spec
12 Nov 2010   #3
Microsoft MVP

 
 

Please post the information from this topic even though you're not reporting a BSOD: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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12 Nov 2010   #4

Windows 7 Home Premium 32bit
 
 

thank you for responding God Bless u
and thanks for ur help
this is the BSOD
Attachment 113529

i'm using windows 32 bit
an OEM
new computer new system. 10/2010
My System SpecsSystem Spec
12 Nov 2010   #5

Windows 7 Home Premium 32bit
 
 

i forgot to say also that when the windows stop the game there is massage saying this is not the screen optimal resolution??

please help
My System SpecsSystem Spec
13 Nov 2010   #6

Windows 7 Home Premium 32bit
 
 

please dont ignore me!
My System SpecsSystem Spec
13 Nov 2010   #7

Windows 7 Professional x64
 
 

Patience...John is currently offline, but I'm sure he'll be back before too long.

I don't know what John had in mind when he requested that file, but until he returns, I suggest that you install these updated Intel Graphics drivers:
Code:
02/20/2010 18:24:28    C:\Windows\system32\DRIVERS\igdkmd64.sys
Also, install these updated Realtek NIC drivers: http://218.210.127.131/downloads/dow...&GetDown=false
Code:
11/27/2009 11:45:07    C:\Windows\system32\DRIVERS\Rt64win7.sys

Where are these games coming from? What store or website?
My System SpecsSystem Spec
13 Nov 2010   #8

Windows 7 Home Premium 32bit
 
 

thanks very much for ur interesting brother
i download the games from العاب كاملة
its an arabic website (i'm a christian arab)
i installed the updated Realtek but the problem still exist
what should i do?
My System SpecsSystem Spec
13 Nov 2010   #9
Microsoft MVP

 
 

Primarily I look at:
perfmon report
MSINFO32 report
systeminfo.txt report
$evtx_app_dump.txt
$evtx_sys_dump.txt

Most often the last 2 will give clues as to what's going wrong inside the OS.
It's not 100% reliable, but we can always force dump files with the crashing process using one of H2SO4's posts.

From MSINFO32, the MOH crashes blame igdumd32.dll - which is a LDDM User Mode Driver for Intel(R) Graphics Technology. This raises 2 questions:
- is the graphics card on your laptop certified for use with these games?
- have you updated your graphics drivers from the Intel Download Center recently (NOT the HP website)? Most of the graphics files on your system date from Feb 2010.

I would suggest:
- downloading fresh graphics drivers from http://downloadcenter.intel.com
- uninstalling the current graphics drivers from your system
- installing the freshly downloaded drivers
- test to see if that fixes the crashes during the games (presuming that the games are certified with your graphics card).

Also update the network drivers as Jonathan_King has also suggested.

If that doesn't fix it, then I'd suggest the following (just a hunch on my part):
- uninstall Macromedia Flash as it is causing some issues on your system.
-
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: KB Article Not Found
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the crashes
If this doesn't work, post back and we'll get more aggressive.
My System SpecsSystem Spec
14 Nov 2010   #10

Windows 7 Home Premium 32bit
 
 

i can't believe it!!!!
it workedddd
thankssss so much guys
i love ur windows and i'm so thanksfull to ur attention and ur work
thanks from all my heart
God bless ur life +++
My System SpecsSystem Spec
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