bluescreen - please help

Ricos · 11 Nov 2010

my laptop is giving me this error h=when it restarts after crashing with a blue screen....please help as ive no idea what to do?!

ive attempted to zp files up and attach as has been suggestd to other people with the problem, please let me know what i can do about it

roblem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 913187B6
BCP3: 8D4F1C38
BCP4: 8D4F1810
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\111110-29998-01.dmp
C:\Users\Rico\AppData\Local\Temp\WER-56628-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt

zigzag3143 · 11 Nov 2010

Ricos said:

my laptop is giving me this error h=when it restarts after crashing with a blue screen....please help as ive no idea what to do?!

ive attempted to zp files up and attach as has been suggestd to other people with the problem, please let me know what i can do about it

roblem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 913187B6
BCP3: 8D4F1C38
BCP4: 8D4F1810
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\111110-29998-01.dmp
C:\Users\Rico\AppData\Local\Temp\WER-56628-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Ok

Where to start

1-Remove symantec. It is two years old and has frequently been shown as BSOD cause. REplace with Microsfot Security Essentials, and win 7 firewall.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
http://www.microsoft.com/security_essentials/

2-video driver re-install using these insrtuctions.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.
3- old drivers update the ones below at least

Code:

mdvrmng.sys        0x971fd000    0x00014000    5/28/2007 09:37:13            0x465ae919    0x971e9000                
SYMEFA.SYS        0x8b3d1000    0x0004f000    2/4/2009 20:06:37            0x498a3b9d    0x8b382000                
ccHPx86.sys        0x90fa0000    0x0007b000    2/17/2009 16:20:36            0x499b2a24    0x90f25000                
SYMEVENT.SYS    SYMEVENT.SYS+fa5d    0x8b7f8000    0x00025000    2/24/2009 21:04:06            0x49a4a716    0x8b7d3000                
SRTSPX.SYS        0x8b63b080    0x00009080    4/10/2009 19:44:31            0x49dfe7ef    0x8b632000                
SYMTDI.SYS        0x90633600    0x00033600    4/30/2009 22:01:34            0x49fa660e    0x90600000                
SymIMv.sys        0x907fe000    0x00009000    4/30/2009 22:05:47            0x49fa670b    0x907f5000                
LiveIO.SYS        0x96e13180    0x00002180    5/5/2009 01:05:33            0x49ffd72d    0x96e11000                
LiveGpdKBFilter.SYS        0x96e11000    0x00001000    5/5/2009 22:23:55            0x4a0102cb    0x96e10000                
Livemouclass.SYS        0x91d34f80    0x00000f80    5/5/2009 22:28:42            0x4a0103ea    0x91d34000                
Livekbc.SYS        0x91cf2000    0x00001000    5/5/2009 22:32:08            0x4a0104b8    0x91cf1000                
spldr.sys        0x8ba00000    0x00008000    5/11/2009 11:13:47            0x4a084ebb    0x8b9f8000                
GEARAspiWDM.sys        0x91d3a280    0x00005280    5/18/2009 07:16:53            0x4a1151b5    0x91d35000                
amdxata.sys        0x8b33d000    0x00009000    5/19/2009 12:57:35            0x4a12f30f    0x8b334000                
Rt86win7.sys        0x91ccc000    0x0002c000    5/22/2009 09:52:05            0x4a16bc15    0x91ca0000                
IntcHdmi.sys        0x97120000    0x00023000    5/26/2009 06:12:34            0x4a1bcea2    0x970fd000                
dump_iaStor.sys        0x96563000    0x000da000    6/4/2009 20:42:33            0x4a287809    0x96489000                
iaStor.sys        0x8b308000    0x000da000    6/4/2009 20:42:33            0x4a287809    0x8b22e000                
SynTP.sys        0x91d24580    0x00032580    6/25/2009 20:46:43            0x4a442883    0x91cf2000                
RTL8187Se.sys        0x91c96000    0x00063000    6/30/2009 22:03:07            0x4a4ad1eb    0x91c33000

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Ricos · 16 Nov 2010

ive no idea where to start, ive managed step 1 and 2 i think, but step 3....ive no idea, please help?