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Windows 7: BSOD ntfs.sys and win32k.sys

12 Nov 2010   #1
omgms

Windows 7 Ultimate x32
 
 
BSOD ntfs.sys and win32k.sys

Is Windows 7 . . .
- x86 (32-bit)
- Windows Vista, now Windows 7 Ultimate
- an OEM

- What is the age of system (hardware)? --> 1 year +
- What is the age of OS installation (have you re-installed the OS?) Installed windows 7 about 4-5 months ago.

I normally get a BSOD when im playing Sign Up for Facebook | Facebook . Sometimes its NTFS.sys sometimes its win32k.sys

Thanks in advance

Edit: file attachment changed, with perfmon included


My System SpecsSystem Spec
.

12 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by omgms View Post
Is Windows 7 . . .
- x86 (32-bit)
- Windows Vista, now Windows 7 Ultimate
- an OEM

- What is the age of system (hardware)? --> 1 year +
- What is the age of OS installation (have you re-installed the OS?) Installed windows 7 about 4-5 months ago.

I normally get a BSOD when im playing Sign Up for Facebook | Facebook . Sometimes its NTFS.sys sometimes its win32k.sys

Thanks in advance

Edit: file attachment changed, with perfmon included

The causes of these have changed since the initial ones back in june. They are now hardware.

Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try

Thanks


Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\111210-38204-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82e51000 PsLoadedModuleList = 0x82f99810
Debug session time: Fri Nov 12 02:59:13.477 2010 (GMT-5)
System Uptime: 0 days 0:52:31.459
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
......
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 001904fb
Arg2: ac03fa14
Arg3: ac03f5f0
Arg4: 88c1a082

Debugging Details:
------------------


EXCEPTION_RECORD:  ac03fa14 -- (.exr 0xffffffffac03fa14)
ExceptionAddress: 88c1a082 (Ntfs!NtfsIsLinkDeleteable+0x0000006c)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000001
   Parameter[1]: 00000001
Attempt to write to address 00000001

CONTEXT:  ac03f5f0 -- (.cxr 0xffffffffac03f5f0)
eax=00000001 ebx=00000000 ecx=88c87c12 edx=02280001 esi=b4c4fa10 edi=b4c4fca8
eip=88c1a082 esp=ac03fadc ebp=ac03fae0 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
Ntfs!NtfsIsLinkDeleteable+0x6c:
88c1a082 1000            adc     byte ptr [eax],al          ds:0023:00000001=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000001

EXCEPTION_PARAMETER2:  00000001

WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82fb9718
Unable to read MiSystemVaType memory at 82f99160
 00000001 

FOLLOWUP_IP: 
Ntfs!NtfsIsLinkDeleteable+6c
88c1a082 1000            adc     byte ptr [eax],al

FAULTING_IP: 
Ntfs!NtfsIsLinkDeleteable+6c
88c1a082 1000            adc     byte ptr [eax],al

BUGCHECK_STR:  0x24

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

MISALIGNED_IP: 
Ntfs!NtfsIsLinkDeleteable+6c
88c1a082 1000            adc     byte ptr [eax],al

LAST_CONTROL_TRANSFER:  from 88c890fb to 88c1a082

STACK_TEXT:  
ac03fae0 88c890fb 882e9ee0 b4c4fa10 ac03fb27 Ntfs!NtfsIsLinkDeleteable+0x6c
ac03fb0c 88cc1dae 882e9ee0 87a7c8d8 00f21e00 Ntfs!NtfsSetDispositionInfo+0x1b7
ac03fb84 88c2e32b 882e9ee0 84f21e00 24c6d110 Ntfs!NtfsCommonSetInformation+0x63f
ac03fbf0 82e8d4bc 8718f020 84f21e00 84f21e00 Ntfs!NtfsFsdSetInformation+0x107
ac03fc08 889b020c 8718dde8 84f21e00 00000000 nt!IofCallDriver+0x63
ac03fc2c 889b03cb ac03fc4c 8718dde8 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
ac03fc64 82e8d4bc 8718dde8 84f21e00 84f21fd8 fltmgr!FltpDispatch+0xc5
ac03fc7c 830a1933 8bd9baa2 00000370 044bfd0c nt!IofCallDriver+0x63
ac03fd18 82e9444a 00000370 044bfd50 044bfd73 nt!NtSetInformationFile+0xa3f
ac03fd18 77d764f4 00000370 044bfd50 044bfd73 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
044bfd68 00000000 00000000 00000000 00000000 0x77d764f4


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  Ntfs!NtfsIsLinkDeleteable+6c

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .cxr 0xffffffffac03f5f0 ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  IP_MISALIGNED_Ntfs.sys

BUCKET_ID:  IP_MISALIGNED_Ntfs.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
12 Nov 2010   #3
omgms

Windows 7 Ultimate x32
 
 

Hi,

The most recent BSOD i got in the morning was stop 0x00000024 . I didnt take note of the others because i have no intention of fixing it till today morning when the situation gotten worst.

Edit: i want to add some extra info, i did memtestx86 with both rams on ( i didnt read the instructions then.) passed the test 9 times without any error. Im going to try running the test with 1 ram today night to check . Ive already tried clearing dust out of fans/hdd/ processer chips, but still getting the BSOD. And im sure that the BSOD is never because of overheating or overcloaking of the comp because, the BSOD i get is always few mins after i switched on the computer.
My System SpecsSystem Spec
.


13 Nov 2010   #4
omgms

Windows 7 Ultimate x32
 
 

Hi, i want to add something new

I just had a BSOD from playing the facebook game ( bushwhacker) again. This time, i noticed the stop was different. it was 0x0000000A. I didn''t have time to copy the rest as it auto-restarted after it reach 100 physical dump i think.
My System SpecsSystem Spec
13 Nov 2010   #5
omgms

Windows 7 Ultimate x32
 
 

Hey,

Heres another update, i gotten another BSOD, wonder whats the reason behind all the different BSOD. This time its stop0x0000008E win32k.sys...
My System SpecsSystem Spec
13 Nov 2010   #6
Jonathan_King

Windows 7 Professional x64
 
 

I suspect that the problem is most likely with your old nVidia drivers:
Code:
nvlddmkm.sys    Wed Jan 07 15:42:34 2009 (496513BA)
Install these ones: NVIDIA DRIVERS 260.99 WHQL

If the BSODs persist, please create a new jcgriff2 report.

...Summary of the dumps
Code:

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Nov 12 02:59:13.477 2010 (UTC - 5:00)
System Uptime: 0 days 0:52:31.459
PROCESS_NAME:  chrome.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  IP_MISALIGNED_Ntfs.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Nov 11 05:41:51.298 2010 (UTC - 5:00)
System Uptime: 0 days 0:17:00.670
Probably caused by : win32k.sys ( win32k!jMapCharset+e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  0x8E_win32k!jMapCharset+e
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Nov 10 21:13:55.341 2010 (UTC - 5:00)
System Uptime: 0 days 2:08:48.713
Probably caused by : win32k.sys ( win32k!jMapCharset+e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  wermgr.exe
FAILURE_BUCKET_ID:  0x8E_win32k!jMapCharset+e
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Nov 10 05:36:23.122 2010 (UTC - 5:00)
System Uptime: 0 days 2:11:35.494
PROCESS_NAME:  chrome.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  IP_MISALIGNED_Ntfs.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Nov  8 05:43:34.644 2010 (UTC - 5:00)
System Uptime: 0 days 0:27:21.610
Probably caused by : ntkrpamp.exe ( nt!CcScheduleLazyWriteScan+54 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0xA_nt!CcScheduleLazyWriteScan+54
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Nov  4 20:51:06.993 2010 (UTC - 5:00)
System Uptime: 0 days 0:19:12.960
Probably caused by : ntkrpamp.exe ( nt!CcScheduleLazyWriteScan+54 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0xA_nt!CcScheduleLazyWriteScan+54
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Nov  3 19:23:35.729 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:34.742
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Oct 23 09:13:26.791 2010 (UTC - 5:00)
System Uptime: 0 days 0:06:59.194
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+21b )
BUGCHECK_STR:  0xC5_2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool+21b
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
26 Nov 2010   #7
omgms

Windows 7 Ultimate x32
 
 

Hello,

After installing the latest driver, i still get bsod.
Now its IRQL not less or equal

heres the new jcgriff2 file

Thanks
My System SpecsSystem Spec
26 Nov 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

Could you update the drivers for your USB wireless adapter?
Code:
netr73.sys      Thu Mar 12 23:13:15 2009 (49B9CF4B)
If not, try removing it for now.

Also, I'd like to see your nVidia Ethernet drivers updated. Download this nForce package: NVIDIA - Download Drivers

Tell it to extract to a location that you can remember easily, such as a new folder on your desktop. Then install the Ethernet drivers using the method described in this tutorial: Driver Install - Device Manager

...Summary of the dumps
Code:

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Nov 26 05:46:41.244 2010 (UTC - 5:00)
System Uptime: 0 days 0:51:19.226
Probably caused by : ntkrpamp.exe ( nt!CcScheduleLazyWriteScan+54 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0xA_nt!CcScheduleLazyWriteScan+54
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
26 Nov 2010   #9
omgms

Windows 7 Ultimate x32
 
 

Hi, thanks for the reply, may i ask how do i update the drivers for my USB wireless adapter?

Edit: im currently updating it already. However, all the ISATAP adapter that are exclamation marked are all updated but i cant find a way to fix it.

Edit 2: You just need the Ethernet driver right? so i can uncheck the Display and Away mode driver when im extracting the file?

Edit 3: I cant seem to find Other Devices---> Ethernet Controller in the Device Manager.

Edit 4: Okay, i found it, i need to enable hidden device first. So, i had done all these, do i need to make another jcgriff2?
My System SpecsSystem Spec
27 Nov 2010   #10
omgms

Windows 7 Ultimate x32
 
 

Hi, thanks for all the fix.
But Im still having a BSOD just now

0x08E

I did the jcgriff2 again, heres the attachment.
My System SpecsSystem Spec
Reply

 BSOD ntfs.sys and win32k.sys




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