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Windows 7: BSOD, Need help!


12 Nov 2010   #1

Windows 7 Professional (64x)
 
 
BSOD, Need help!

As you might have understood from the post i have bluescreens quite often. Thought im also having game freezes during game play. And i dont know why. I've been in contact with the Nvidia support and they said the following:

Some of the possible reasons are:

1. Corrupted drivers
2. Issue could due to the OS.
3. Or, issue could be due to the other hardware components like motherboard, processor or system memory.
4. Defective graphics card.


Thought i've reinstalled my drivers (Removed them with Driver Sweeper). Repaired my OS a "couple" of times. And i dont get bluescreens when my computer is idle, only when im running something graphic "heavy".


- x86 (32-bit) or x64 ?
x64
- the original installed OS on the system?
Yes
- an OEM or full retail version?
Full Retail


- What is the age of system (hardware)?
Everything apart from my Power supply is 2 years old and the power supply is 1½ year
- What is the age of OS installation (have you re-installed the OS?)
I resently repaired it with the Windows 7 repair tool but i have not reinstalled the os "properly" since i bought the computer.

My System SpecsSystem Spec
.

12 Nov 2010   #2

Windows 7 Professional (64x)
 
 

Just downloaded Bluescreenview and it apears that my Kernel (NTOSKRNL.EXE) is causing the bluescreens. Is there any other way to replace it apart from reinstalling the OS?
My System SpecsSystem Spec
12 Nov 2010   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Legaia View Post
As you might have understood from the post i have bluescreens quite often. Thought im also having game freezes during game play. And i dont know why. I've been in contact with the Nvidia support and they said the following:

Some of the possible reasons are:

1. Corrupted drivers
2. Issue could due to the OS.
3. Or, issue could be due to the other hardware components like motherboard, processor or system memory.
4. Defective graphics card.


Thought i've reinstalled my drivers (Removed them with Driver Sweeper). Repaired my OS a "couple" of times. And i dont get bluescreens when my computer is idle, only when im running something graphic "heavy".


- x86 (32-bit) or x64 ?
x64
- the original installed OS on the system?
Yes
- an OEM or full retail version?
Full Retail


- What is the age of system (hardware)?
Everything apart from my Power supply is 2 years old and the power supply is 1½ year
- What is the age of OS installation (have you re-installed the OS?)
I resently repaired it with the Windows 7 repair tool but i have not reinstalled the os "properly" since i bought the computer.


Ok

Lets start here



1-SPTD.SYS. used by alcohol/daemon tools, is almost always a cause of BSOD's

ASACPI.sys Sun Mar 27 22:30:36 2005
Quote:
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
2-Memory corruption--May be caused by spdt.sys or be bad itself run memtest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\111110-33212-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c1c000 PsLoadedModuleList = 0xfffff800`02e59e50
Debug session time: Thu Nov 11 12:06:08.726 2010 (GMT-5)
System Uptime: 1 days 5:51:21.334
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, 89fff, 3, ac4ff}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 0000000000089fff, page frame number
Arg3: 0000000000000003, current page state
Arg4: 00000000000ac4ff, 0

Debugging Details:
------------------


BUGCHECK_STR:  0x4E_99

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  Wow.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002d1c38c to fffff80002c8c740

STACK_TEXT:  
fffff880`059b1818 fffff800`02d1c38c : 00000000`0000004e 00000000`00000099 00000000`00089fff 00000000`00000003 : nt!KeBugCheckEx
fffff880`059b1820 fffff800`02c3c5e8 : 00000000`00000001 00000000`00000001 fffffa80`019dffd0 fffff680`002abff8 : nt!MiBadShareCount+0x4c
fffff880`059b1860 fffff800`02cbd8e5 : fffffa80`07358b30 00000000`557ff000 92300000`2edd3c66 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x204da
fffff880`059b1970 fffff800`02cce0da : 00000000`00000000 00000000`558c1fff fffffa80`00000000 fffffa80`07358b30 : nt!MiDeleteVirtualAddresses+0x96c
fffff880`059b1b30 fffff800`02c8b993 : ffffffff`ffffffff 00000000`001ee2a0 00000000`001ee298 00000000`00008000 : nt!NtFreeVirtualMemory+0x5ca
fffff880`059b1c20 00000000`76d1ff3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`001ee268 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76d1ff3a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiBadShareCount+4c
fffff800`02d1c38c cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!MiBadShareCount+4c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c

BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c

Followup: MachineOwner
---------
Other items of interest

Video driver-- re-install using these
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


Let us know if you need further assistance


Ken
My System SpecsSystem Spec
.


15 Nov 2010   #4

Windows 7 Professional (64x)
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Legaia View Post
As you might have understood from the post i have bluescreens quite often. Thought im also having game freezes during game play. And i dont know why. I've been in contact with the Nvidia support and they said the following:

Some of the possible reasons are:

1. Corrupted drivers
2. Issue could due to the OS.
3. Or, issue could be due to the other hardware components like motherboard, processor or system memory.
4. Defective graphics card.


Thought i've reinstalled my drivers (Removed them with Driver Sweeper). Repaired my OS a "couple" of times. And i dont get bluescreens when my computer is idle, only when im running something graphic "heavy".


- x86 (32-bit) or x64 ?
x64
- the original installed OS on the system?
Yes
- an OEM or full retail version?
Full Retail


- What is the age of system (hardware)?
Everything apart from my Power supply is 2 years old and the power supply is 1½ year
- What is the age of OS installation (have you re-installed the OS?)
I resently repaired it with the Windows 7 repair tool but i have not reinstalled the os "properly" since i bought the computer.


Ok

Lets start here



1-SPTD.SYS. used by alcohol/daemon tools, is almost always a cause of BSOD's

ASACPI.sys Sun Mar 27 22:30:36 2005
Quote:
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
2-Memory corruption--May be caused by spdt.sys or be bad itself run memtest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\111110-33212-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c1c000 PsLoadedModuleList = 0xfffff800`02e59e50
Debug session time: Thu Nov 11 12:06:08.726 2010 (GMT-5)
System Uptime: 1 days 5:51:21.334
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, 89fff, 3, ac4ff}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 0000000000089fff, page frame number
Arg3: 0000000000000003, current page state
Arg4: 00000000000ac4ff, 0

Debugging Details:
------------------


BUGCHECK_STR:  0x4E_99

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  Wow.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002d1c38c to fffff80002c8c740

STACK_TEXT:  
fffff880`059b1818 fffff800`02d1c38c : 00000000`0000004e 00000000`00000099 00000000`00089fff 00000000`00000003 : nt!KeBugCheckEx
fffff880`059b1820 fffff800`02c3c5e8 : 00000000`00000001 00000000`00000001 fffffa80`019dffd0 fffff680`002abff8 : nt!MiBadShareCount+0x4c
fffff880`059b1860 fffff800`02cbd8e5 : fffffa80`07358b30 00000000`557ff000 92300000`2edd3c66 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x204da
fffff880`059b1970 fffff800`02cce0da : 00000000`00000000 00000000`558c1fff fffffa80`00000000 fffffa80`07358b30 : nt!MiDeleteVirtualAddresses+0x96c
fffff880`059b1b30 fffff800`02c8b993 : ffffffff`ffffffff 00000000`001ee2a0 00000000`001ee298 00000000`00008000 : nt!NtFreeVirtualMemory+0x5ca
fffff880`059b1c20 00000000`76d1ff3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`001ee268 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76d1ff3a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiBadShareCount+4c
fffff800`02d1c38c cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!MiBadShareCount+4c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c

BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c

Followup: MachineOwner
---------
Other items of interest

Video driver-- re-install using these
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


Let us know if you need further assistance


Ken
Cant burn the memtest program to a CD since i dont have a empty CD nor do i have a DVD burner.. Tried the USB version but could not access my "Setup" on up start to change boot drive to the USB memory for some reason. When he was about to load the Setup the screen just went black and nothing more happen'd.

Rest have been tested and did not help
My System SpecsSystem Spec
16 Nov 2010   #5

Windows 7 Professional (64x)
 
 

dump
My System SpecsSystem Spec
20 Nov 2010   #6

Windows 7 Professional (64x)
 
 

Testing with another graphic card atm, Radeon X1600
My System SpecsSystem Spec
09 Dec 2010   #7

Windows 7 Professional (64x)
 
 

Still having problems but less frequently. Will post new dumps as soon as im back home. Do anyone have a clue of what the reason might be? -

Let me put it like this.
I have tested another graphic card
I have Reinstalled my drivers (Removed with Driver Sweeper)
I have reinstalled my OS
My System SpecsSystem Spec
10 Feb 2012   #8

Windows 7 Professional (64x)
 
 

I want to inform everyone that it was my harddrive failing.

Kind of late now i know but still beter late then never maybe someone with a similar problem find the thread. And he/she have the same problem.
My System SpecsSystem Spec
10 Feb 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Thanks for posting back Legaia. Better late than never, I always say.
My System SpecsSystem Spec
Reply

 BSOD, Need help!




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