Bsod regarding ntoskrnl.exe

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  1. Posts : 11
    Windows 7 Ultimate 64 Bit
       #1

    Bsod regarding ntoskrnl.exe


    Hi,
    I have got a serious problem that I cannot figure out, I am not a pro but not green as well. First configuration:

    MB: Asus M4A79T Deluxe
    CPU: Phenom X6 2800
    RAM: 4X2Gbyte OCZ DDR3 Value Ram
    VGA: Radeon 5870 1 Gbyte
    HDD: Intel X25M ver. 2 160 Gbyte
    HDD2: Western Digital 2Tbyte
    Peripherals: USB 3.0 card and Microsoft webcam lifecam cinema

    Fresh installation of OS (7 64bit Ultimate, legit copy). Bsod are randoms, all of them invoke ntoskrnl.exe (MEMORY_MANAGEMENT, APC_INDEX_MISMATCH, BAD_POOL_HEADER, SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION, PFN_LIST_CORRUPT), sometimes computers instead freeze with audio loop and other times computer become unstable, not answering applications until crash.
    Those crashes are not related to any specific activity.

    What I did till now. Memtest86 negative, Furtest for GPU negative, Prime95 negative, orthos gave an error about one result that had to be below 0,4 but it was 0,5 (sorry no log for this), Intel stress test negative.

    Last night i ran prime95 and everything was ok, in meanwhile I was browsing, watching a movie, then it ended, i opened cpu-z, task manager to check cpu % usage, skype and i started a video call, while i adjust volume computer freeze.
    Other times computer is left alone with utorrent and when i come back i find it crashed.

    I used verifier.exe but i didn't got any relevant crash while it was in use.

    I updated driver, checked with antivirus.
    Any suggestion on how to find who is guilt of all this mess (apart me)?
    Attachment 114334
    Last edited by Yurassik; 15 Nov 2010 at 06:17. Reason: added reports
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2
      My Computer


  3. Posts : 11
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #3

    As further info, system is brand new, 3 months or less for each component, I just changed primary HDD (before had OCZ Agilty 2), OS is OEM
      My Computer


  4. Posts : 507
    Windows 7 Ultimate x64 SP1
       #4

    Hello,
    It seems outdated and improper drivers that cause the problem.
    Start with updating your Asus driver (AsIO.sys and ASACPI.sys).

    Uninstall Alcohol/Daemon software and remove its driver (sptd.sys) with this tools --> DuplexSecure - Downloads
    Because sptd.sys have some issue with Windows 7 and for alternative software you may use MagicISO.

    Update these drivers:
    Code:
    ASACPI.sys   Sun Mar 27 18:30:36 2005 --> Asus ATK0110 ACPI Utility
    AsIO.sys     Mon Dec 17 01:11:49 2007 --> Asus PCProbe Utility
    RTKVHD64.sys Fri May 22 11:04:20 2009 -->    Realtek High Definition Audio Function Driver
    sptd.sys     Sun Oct 11 13:54:02 2009 --> Remove with SPTDinst
    Then we'll see if the problem persist.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1, {7752fdca, 0, ffff, fffff88007b91ca0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this
    bugcheck is when a filesystem or a driver has a mismatched number of
    calls to disable and re-enable APCs. The key data item is the
    Thread->KernelApcDisable field. A negative value indicates that a driver
    has disabled APC calls without re-enabling them.  A positive value indicates
    that the reverse is true. This check is made on exit from a system call.
    Arguments:
    Arg1: 000000007752fdca, address of system function (system call)
    Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
    Arg3: 000000000000ffff, Thread->KernelApcDisable
    Arg4: fffff88007b91ca0, Previous KernelApcDisable
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    +26b952f00fddfdc
    00000000`7752fdca c3              ret
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002c81ca9 to fffff80002c82740
    
    STACK_TEXT:  
    fffff880`07b91a68 fffff800`02c81ca9 : 00000000`00000001 00000000`7752fdca 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`07b91a70 fffff800`02c81be0 : 80000000`00000002 00000000`0954c060 00000000`03ee3cf0 fffff880`07b91c20 : nt!KiBugCheckDispatch+0x69
    fffff880`07b91bb0 00000000`7752fdca : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`01deb238 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7752fdca
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiSystemServiceExit+245
    fffff800`02c81be0 4883ec50        sub     rsp,50h
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiSystemServiceExit+245
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    FAILURE_BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245
    
    BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 11
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #5

    wish said:
    Hello,
    It seems outdated and improper drivers that cause the problem.
    Start with updating your Asus driver (AsIO.sys and ASACPI.sys).

    Uninstall Alcohol/Daemon software and remove its driver (sptd.sys) with this tools --> DuplexSecure - Downloads
    Because sptd.sys have some issue with Windows 7 and for alternative software you may use MagicISO.

    Update these drivers:
    Code:
    ASACPI.sys   Sun Mar 27 18:30:36 2005 --> Asus ATK0110 ACPI Utility
    AsIO.sys     Mon Dec 17 01:11:49 2007 --> Asus PCProbe Utility
    RTKVHD64.sys Fri May 22 11:04:20 2009 -->    Realtek High Definition Audio Function Driver
    sptd.sys     Sun Oct 11 13:54:02 2009 --> Remove with SPTDinst
    Then we'll see if the problem persist.
    Hi Wish,
    thanks for the solution. I will update straight the drivers. About DT, I heard about those compatibility issues but since BSOD happens even without this program installed, I installed it anyway.
      My Computer


  6. Posts : 507
    Windows 7 Ultimate x64 SP1
       #6

    It's up to you since it's your computer, but I still not recommend to use DT.
    https://www.sevenforums.com/1074008-post4.html
      My Computer


  7. Posts : 11
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #7

    I will change with MagicIso as You said, anything to fix the problem. I just said that those BSODs are present without DT installed.

    By now I updated the asus files and I am updating realtek ones.
      My Computer


  8. Posts : 507
    Windows 7 Ultimate x64 SP1
       #8

    Alright that's good and we'll see how is it goes.
      My Computer


  9. Posts : 11
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #9

    Would You exclude any hardware failure?
      My Computer


  10. Posts : 11
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #10

    So after those changes I didn't get yet any BSOD but two times my pc freezed, both times during a skype call.
    It is possible that Windows dumped some info about it?

    BTW in meanwhile I switched from 4X2Gbyte to 2X4Gbyte, but it was useless (one freeze was before change and another after).
      My Computer


 
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