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Windows 7: Bsod regarding ntoskrnl.exe

15 Nov 2010   #1
Yurassik

Windows 7 Ultimate 64 Bit
 
 
Bsod regarding ntoskrnl.exe

Hi,
I have got a serious problem that I cannot figure out, I am not a pro but not green as well. First configuration:

MB: Asus M4A79T Deluxe
CPU: Phenom X6 2800
RAM: 4X2Gbyte OCZ DDR3 Value Ram
VGA: Radeon 5870 1 Gbyte
HDD: Intel X25M ver. 2 160 Gbyte
HDD2: Western Digital 2Tbyte
Peripherals: USB 3.0 card and Microsoft webcam lifecam cinema

Fresh installation of OS (7 64bit Ultimate, legit copy). Bsod are randoms, all of them invoke ntoskrnl.exe (MEMORY_MANAGEMENT, APC_INDEX_MISMATCH, BAD_POOL_HEADER, SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION, PFN_LIST_CORRUPT), sometimes computers instead freeze with audio loop and other times computer become unstable, not answering applications until crash.
Those crashes are not related to any specific activity.

What I did till now. Memtest86 negative, Furtest for GPU negative, Prime95 negative, orthos gave an error about one result that had to be below 0,4 but it was 0,5 (sorry no log for this), Intel stress test negative.

Last night i ran prime95 and everything was ok, in meanwhile I was browsing, watching a movie, then it ended, i opened cpu-z, task manager to check cpu % usage, skype and i started a video call, while i adjust volume computer freeze.
Other times computer is left alone with utorrent and when i come back i find it crashed.

I used verifier.exe but i didn't got any relevant crash while it was in use.

I updated driver, checked with antivirus.
Any suggestion on how to find who is guilt of all this mess (apart me)?
Attachment 114334


My System SpecsSystem Spec
.
15 Nov 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

My System SpecsSystem Spec
15 Nov 2010   #3
Yurassik

Windows 7 Ultimate 64 Bit
 
 

As further info, system is brand new, 3 months or less for each component, I just changed primary HDD (before had OCZ Agilty 2), OS is OEM
My System SpecsSystem Spec
.

15 Nov 2010   #4
wish

Windows 7 Ultimate x64 SP1
 
 

Hello,
It seems outdated and improper drivers that cause the problem.
Start with updating your Asus driver (AsIO.sys and ASACPI.sys).

Uninstall Alcohol/Daemon software and remove its driver (sptd.sys) with this tools --> DuplexSecure - Downloads
Because sptd.sys have some issue with Windows 7 and for alternative software you may use MagicISO.

Update these drivers:
Code:
ASACPI.sys   Sun Mar 27 18:30:36 2005 --> Asus ATK0110 ACPI Utility
AsIO.sys     Mon Dec 17 01:11:49 2007 --> Asus PCProbe Utility
RTKVHD64.sys Fri May 22 11:04:20 2009 -->    Realtek High Definition Audio Function Driver
sptd.sys     Sun Oct 11 13:54:02 2009 --> Remove with SPTDinst
Then we'll see if the problem persist.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {7752fdca, 0, ffff, fffff88007b91ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them.  A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 000000007752fdca, address of system function (system call)
Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 000000000000ffff, Thread->KernelApcDisable
Arg4: fffff88007b91ca0, Previous KernelApcDisable

Debugging Details:
------------------


FAULTING_IP: 
+26b952f00fddfdc
00000000`7752fdca c3              ret

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002c81ca9 to fffff80002c82740

STACK_TEXT:  
fffff880`07b91a68 fffff800`02c81ca9 : 00000000`00000001 00000000`7752fdca 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
fffff880`07b91a70 fffff800`02c81be0 : 80000000`00000002 00000000`0954c060 00000000`03ee3cf0 fffff880`07b91c20 : nt!KiBugCheckDispatch+0x69
fffff880`07b91bb0 00000000`7752fdca : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`01deb238 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7752fdca


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`02c81be0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------
My System SpecsSystem Spec
15 Nov 2010   #5
Yurassik

Windows 7 Ultimate 64 Bit
 
 

Quote   Quote: Originally Posted by wish View Post
Hello,
It seems outdated and improper drivers that cause the problem.
Start with updating your Asus driver (AsIO.sys and ASACPI.sys).

Uninstall Alcohol/Daemon software and remove its driver (sptd.sys) with this tools --> DuplexSecure - Downloads
Because sptd.sys have some issue with Windows 7 and for alternative software you may use MagicISO.

Update these drivers:
Code:
ASACPI.sys   Sun Mar 27 18:30:36 2005 --> Asus ATK0110 ACPI Utility
AsIO.sys     Mon Dec 17 01:11:49 2007 --> Asus PCProbe Utility
RTKVHD64.sys Fri May 22 11:04:20 2009 -->    Realtek High Definition Audio Function Driver
sptd.sys     Sun Oct 11 13:54:02 2009 --> Remove with SPTDinst
Then we'll see if the problem persist.
Hi Wish,
thanks for the solution. I will update straight the drivers. About DT, I heard about those compatibility issues but since BSOD happens even without this program installed, I installed it anyway.
My System SpecsSystem Spec
15 Nov 2010   #6
wish

Windows 7 Ultimate x64 SP1
 
 

It's up to you since it's your computer, but I still not recommend to use DT.
http://www.sevenforums.com/1074008-post4.html
My System SpecsSystem Spec
15 Nov 2010   #7
Yurassik

Windows 7 Ultimate 64 Bit
 
 

I will change with MagicIso as You said, anything to fix the problem. I just said that those BSODs are present without DT installed.

By now I updated the asus files and I am updating realtek ones.
My System SpecsSystem Spec
15 Nov 2010   #8
wish

Windows 7 Ultimate x64 SP1
 
 

Alright that's good and we'll see how is it goes.
My System SpecsSystem Spec
15 Nov 2010   #9
Yurassik

Windows 7 Ultimate 64 Bit
 
 

Would You exclude any hardware failure?
My System SpecsSystem Spec
16 Nov 2010   #10
Yurassik

Windows 7 Ultimate 64 Bit
 
 

So after those changes I didn't get yet any BSOD but two times my pc freezed, both times during a skype call.
It is possible that Windows dumped some info about it?

BTW in meanwhile I switched from 4X2Gbyte to 2X4Gbyte, but it was useless (one freeze was before change and another after).
My System SpecsSystem Spec
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 Bsod regarding ntoskrnl.exe




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