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Windows 7: BSOD need assistance please


16 Nov 2010   #1

Windows 7 Home Premium 64 bit
 
 
BSOD need assistance please

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800750D8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Steps taken so far:

1. updated graphic card sriver
2. ran system in safe mode for over an hour resulting in NO BSOD
3. ran virus, malware, reg clansers resulting in no issues found.
4. new system with clean Windows 7 install (all updates to date completed)


see attached file:

My System SpecsSystem Spec
.

16 Nov 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

We need the informatiion below to confirm
http://www.sevenforums.com/crashes-d...tructions.html

If you are indeed code 124 you will be given this Thread
Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
16 Nov 2010   #3

Windows 7 Home Premium 64 bit
 
 
BSOD

Quote   Quote: Originally Posted by richc46 View Post
We need the informatiion below to confirm
http://www.sevenforums.com/crashes-d...tructions.html

If you are indeed code 124 you will be given this Thread
Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try


* Not a cooling issue. Verified w/Speedfan. Today issue occured less than 2 mins from cold boot. System was running @ 27C
* Ran Memory Check no issues found
* Problem does not occur in "safe mode"

Going to try BIOS update next.

Thank-you
My System SpecsSystem Spec
.


16 Nov 2010   #4

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
We need the informatiion below to confirm
http://www.sevenforums.com/crashes-d...tructions.html

If you are indeed code 124 you will be given this Thread
Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try
Quote   Quote: Originally Posted by warbirds View Post
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800750D8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Steps taken so far:

1. updated graphic card sriver
2. ran system in safe mode for over an hour resulting in NO BSOD
3. ran virus, malware, reg clansers resulting in no issues found.
4. new system with clean Windows 7 install (all updates to date completed)


see attached file:

Dedails of error


==================================================
Dump File : 111610-21372-01.dmp
Crash Time : 11/16/2010 9:13:17 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`06de88f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4a587c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\111610-21372-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================


Caused By Driver : ntoskrnl.exe

ok what is this and how to fix?
My System SpecsSystem Spec
16 Nov 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Thats a Microsoft Kernal Driver, not the cause
Per the 124 report. Hardware caused it to fail
Ntoskrnl.exe file description

Productname: Microsoft® Windows® Operating System
Description: NT Kernel & System
Company: Microsoft Corporation

You could try an SFC command, but it will not help
In an elevated cmd prompt type sfc /scannow
My System SpecsSystem Spec
16 Nov 2010   #6

Win 8 Release candidate 8400
 
 

Just a drive by.....

One thing to add to Rich's excellent posts. There is a two year old driver that should be updated PxHlpa64.sys. This has a copywrite from Sonic Solutions, and seems to be part of movie maker,
My System SpecsSystem Spec
16 Nov 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

When errors are found, run SFC up to 3 times. If there are still significant problems that cannot be repaired a repair install is suggested.
Repair Install
My System SpecsSystem Spec
17 Nov 2010   #8

Windows 7 Home Premium 64 bit
 
 
next step

Quote   Quote: Originally Posted by richc46 View Post
When errors are found, run SFC up to 3 times. If there are still significant problems that cannot be repaired a repair install is suggested.
Repair Install
ok I'll try running sfc /sccannow 3x.

Question: Why does the problem does not occur in "Safe Mode" and the error code that you stated is Hardware related? Is the the same as a hardware driver issue?
My System SpecsSystem Spec
17 Nov 2010   #9

Windows 7 Ultimate 32 bit
 
 

Hardware related does include driver issues.
My System SpecsSystem Spec
17 Nov 2010   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Carl is correct of course
You can try a clean boot, if it does not work, it is almost definately a driver
http://support.microsoft.com/kb/929135
My System SpecsSystem Spec
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 BSOD need assistance please




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