Bugcheck 3B, SYSTEM_SERVICE_EXCEPTION.
Usual causes: System service, Device driver, graphics driver, ?memory.
Both of the latest dumps are bugcheck 3B. Bot blame a windows system core file which is highly unlikely to be the real cause. Based on your description of what was happening, I suggest the following:
1. Run CheckDisk on each hard drive to make sure your file system is OK -
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.
Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"
CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).
Copy/paste the results into your next post.
2. Test each of your hard drives with one of these tools: HD Diagnostic (read the details at the link).
3. If there are no problems with your hard drive, test your RAM with Memtest 86 following the instructions in this tutorial: RAM - Test with Memtest86+. Run Memtest from a cold boot after your computer has been off for an hour or so. Let it run for at least seven passes; this will take 6-8 hours. If you see any errors on your screen, you can stop the test. Post back with your results.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03868000 PsLoadedModuleList = 0xfffff800`03aa5e50
Debug session time: Fri Feb 4 22:22:14.996 2011 (GMT-5)
System Uptime: 0 days 1:00:20.495
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
....
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* *
* Bugcheck Analysis *
* *
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Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff800038e97b1, fffff88007ddf130, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueue+a1 )
Followup: MachineOwner
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3: kd> !analyze -v
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* *
* Bugcheck Analysis *
* *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800038e97b1, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88007ddf130, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
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EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!KiInsertQueue+a1
fffff800`038e97b1 48894108 mov qword ptr [rcx+8],rax
CONTEXT: fffff88007ddf130 -- (.cxr 0xfffff88007ddf130)
rax=fffffa80061cece8 rbx=fffff88002fd4180 rcx=fff7fa80061cece8
rdx=fffffa800619cc20 rsi=fffffa800619cc20 rdi=fffffa80061cece0
rip=fffff800038e97b1 rsp=fffff88007ddfb00 rbp=0000000000000000
r8=0000000000000001 r9=0000000000000000 r10=fffffa8003a03900
r11=00000000000f00ff r12=fffffa8004a455b0 r13=fffffa80061b0c68
r14=fffffa80061cece8 r15=0000000077174200
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KiInsertQueue+0xa1:
fffff800`038e97b1 48894108 mov qword ptr [rcx+8],rax ds:002b:fff7fa80`061cecf0=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80003bd4ff4 to fffff800038e97b1
STACK_TEXT:
fffff880`07ddfb00 fffff800`03bd4ff4 : 00000000`00000000 00000000`00000000 00000000`00341600 fffff880`00000000 : nt!KiInsertQueue+0xa1
fffff880`07ddfb70 fffff800`038e87ae : 00000000`00000000 00000000`00000001 fffffa80`061ce780 fffffa80`061ce780 : nt!IoSetIoCompletionEx+0x58
fffff880`07ddfba0 fffff800`038d7993 : fffffa80`04a455b0 fffffa80`061ce780 fffff880`07ddfca0 00000000`003416d0 : nt!NtReleaseWorkerFactoryWorker+0x196
fffff880`07ddfc20 00000000`770c110a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01f4f208 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770c110a
FOLLOWUP_IP:
nt!KiInsertQueue+a1
fffff800`038e97b1 48894108 mov qword ptr [rcx+8],rax
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!KiInsertQueue+a1
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c44a9
STACK_COMMAND: .cxr 0xfffff88007ddf130 ; kb
FAILURE_BUCKET_ID: X64_0x3B_nt!KiInsertQueue+a1
BUCKET_ID: X64_0x3B_nt!KiInsertQueue+a1
Followup: MachineOwner
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