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Windows 7: is there a way to solve explorer.exe crash with out a repair disk?

17 Nov 2010   #1
smaher

windows 7 professional 32 bits
 
 
is there a way to solve explorer.exe crash with out a repair disk?

I'm having a problem that I see a black screen after logging in

an error message is displayed that is ( windows explorer has stopped working )

It offered me 3 options; to check for online solution, close the program or debug it.

The problem details is:
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b21e
Exception Code: c0000005
Exception Offset: 000555f1
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

I can run applications using task maneger so I tried the system restore & it didn't solve the problem

is there a way to solve explorer.exe error with out a repair cd / windows 7 DVD?

thank you


My System SpecsSystem Spec
.
17 Nov 2010   #2
tezlewis

Windows 7 Ultimate 64-Bit
 
 

Yes mate you should be able to. Load Command Prompt as admin and type as shown sfc /scannow and let it reboot the computer! Should resolve it.
My System SpecsSystem Spec
17 Nov 2010   #3
smaher

windows 7 professional 32 bits
 
 

thanks alot tezlewis

the scan is finished and the result is: it found problems but couldn't repair all the problems and it created a CBS.log file.

It didn't reboot the computer so I did that.

I'm having the same problem again.

I did the scan again hopping it might solve the problem but it didn't.

My System SpecsSystem Spec
.

17 Nov 2010   #4
tezlewis

Windows 7 Ultimate 64-Bit
 
 

Hmm... Do you get any issues in Safemode? If it fiound issues but cant repair them usually means the file has been altered and permissions changed to prevent this.

Although most people will say they are virus free, it still maybe worth running Malware Bytes from safemode with networking as alot of sneaky pests can creep into the explorer process.
My System SpecsSystem Spec
17 Nov 2010   #5
smaher

windows 7 professional 32 bits
 
 

the crash of the explorer.exe happen due to cleaning a trojan named Trojan.win32.Patched.kl that was effecting explorer.exe & WININIT.exe

I can't start the safe mode, I have only two choices: Lauch startup repair OR start windows normally
My System SpecsSystem Spec
17 Nov 2010   #6
Sonic Order

Windows 7 Home Premium 64bit
 
 

Sounds like you'll need to reinstall Windows and replace your hard disk.
My System SpecsSystem Spec
17 Nov 2010   #7
tezlewis

Windows 7 Ultimate 64-Bit
 
 

Replacing the HDD is abit drastic if you know iyts since removing a virus which is what i suspected. Reinstalling would be the better option but also try start up repair first!
My System SpecsSystem Spec
17 Nov 2010   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by smaher View Post
the crash of the explorer.exe happen due to cleaning a trojan named Trojan.win32.Patched.kl that was effecting explorer.exe & WININIT.exe

I can't start the safe mode, I have only two choices: Lauch startup repair OR start windows normally

You probably still have viral remnants. What AV? have you run it again?

Can you upload the cbs.log file from SFC/ scannow?



ken J
My System SpecsSystem Spec
17 Nov 2010   #9
smaher

windows 7 professional 32 bits
 
 

Kaspersky

I can't upload the cbs.log file now because I started the repair and it is taking a long time with out finishing
once It finishs I'll upload it

thanks Sonic Order and tezlewis and zigzag3143
My System SpecsSystem Spec
17 Nov 2010   #10
tezlewis

Windows 7 Ultimate 64-Bit
 
 

If start up repair fails the first time, try again! Theres signs of a rootkit here as cleaned files cannot be repaired using SFC and not unbootable!
My System SpecsSystem Spec
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 is there a way to solve explorer.exe crash with out a repair disk?




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