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Windows 7: I think outlook is trying to kill my computer


17 Nov 2010   #1

windows 7 64-bit
 
 
I think outlook is trying to kill my computer

Hello people, i have a bizzare problem.
Once a week or every 30 entrances or so to outlook, my pc gets a cardiac arrest(blue screen of death),and restarts.

The more bizzare thing is, I reinstalled office 2007, like 5 times-no change.
And i uninstalled office 2007 and installed office 2010-STILL NO CHANGE,every week BSOD, goddamn BSOD.

i included the report file windows gave me in the /windows/minidump folder.
please help.

My System SpecsSystem Spec
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17 Nov 2010   #2

Windows 7 Ultimate 64-Bit
 
 

Do you mean it lists outlook 30ish times in the start menu? Is it a legit copy? Sorry to ask!

Which version of Office do you have please? Is there any other Software having the same or similar issues?
My System SpecsSystem Spec
20 Nov 2010   #3
Microsoft MVP

 
 

Not a whole bunch of info in the memory dump file. If the suggested fixes don't help, please provide the info from here: http://www.sevenforums.com/crashes-d...tructions.html

Although memory corruption is cited as the cause, this is usually corruption of the virtual memory address space - which widens the number of possibilities. As such, I'd suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Please uninstall Daemon Tools/Alcohol 120% - then remove the sptd.sys file (which causes some BSOD's) using this free tool: DuplexSecure - FAQ - Remove 64 bit sptd.sys

It is possible that the following older drivers may be causing your problems.
Please either REMOVE or Update the older drivers listed below.
Quote:
HOW TO FIND DRIVERS:
DO NOT use Windows Update or the Update Driver function of Device Manager as they are not the most current versions available.
Also, DO NOT update from the PC Manufacturer's website unless the Driver Reference cited below states that you should get the drivers from the OEM.

The most common drivers are located on this page: Driver Reference
If you can't find the driver, post back and we'll see what we can find.

Here's the older drivers that were found in the memory dump files:
Code:

lvrs64.sys   Sat Jul 26 11:09:02 2008 (488B3E0E)
 - Logitech Camera driver
 - Driver Reference

LV302V64.SYS Sat Jul 26 11:09:08 2008 (488B3E14)
 - Logitech Camera driver
 - Driver Reference

lv302a64.sys Sat Jul 26 11:06:31 2008 (488B3D77)
 - Logitech Camera driver
 - Driver Reference

LVUSBS64.sys Sat Jul 26 11:06:36 2008 (488B3D7C)
 - Logitech Camera driver
 - Driver Reference

adfs.SYS     Thu Jun 26 16:52:37 2008 (48640195)
 - Adobe File System Filter driver
 - Driver Reference
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Nov 17 11:43:55.276 2010 (UTC - 5:00)
System Uptime: 0 days 7:48:33.104
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  ekrn.exe
Bugcheck code 0000004E
Arguments 00000000`00000099 00000000`0005b07c 00000000`00000001 ffffffff`ffffffff
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My System SpecsSystem Spec
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 I think outlook is trying to kill my computer




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