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Windows 7: Some user accounts unable to run programs correctly.


18 Nov 2010   #1

Windows 7 Home Premium 64bit
 
 
Some user accounts unable to run programs correctly.

Hello, I have been experiencing issues with certain programs on some user accounts on my Windows 7 Home Premium 64bit with. All user accounts are administrators. Three user accounts were set up when the problem started to occur, all but one of them has had issues with Internet Explorer 7 and microsoft Excel. In these instances the programs would load up but the main window under the menu and toolbars would fail to show anything except blue. Although I havn't noticed anything myself I wouldn't be surprised if there are other programs which would have similiar issues on these user accounts. I upgraded to IE8 and that has worked fine. I created a fourth user account to see if the programs would work on a newly created account but with no luck, still the same issues occured. Any help or ideas as to what could be causing these errors with certain programs would be much appreciated.

My System SpecsSystem Spec
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20 Nov 2010   #2
Microsoft MVP

 
 

Without specific things to look at we could spend weeks trying to fix this. I'd suggest a couple of things:

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Then, if the above tests pass, I'd try these free stress tests:
Quote:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Quote:
Prime95 download site: Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
This won't necessarily crash the system - but check the output in the test window for errors.
The Test selection box and the stress.txt file describes what components that the program stresses.
More details on the use of this test: Torture test your CPU with Prime95
Quote:
Two other video stress tests (may be more stressful than FurMark):
Video Memory stress Test - МИ NVIDIA / Утилиты / VMT
Artifact Locator - МИ NVIDIA / Утилиты / Artifact Locator
Sorry, but I don't read the language that this website is made in.
Then, please provide the following reports (even though you're not reporting BSOD's): http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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 Some user accounts unable to run programs correctly.




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