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Windows 7: BSOD Spontaneously


19 Nov 2010   #1

Windows 7 Home Premium 64bit
 
 
BSOD Spontaneously

Hi there,

Sorry to make my first post at this forum a help request. Found the forum when looking for causes of my wife's laptop BSODing.

Computer : Hewlett Packard dv7 laptop
OS : Windows7 Home Premium x64. It is still the originally installed OEM version that was on the laptop to begin with.
Age : Brand new from Harvey Norman. Now about 5 months old. (Have never reinstalled the OS. It is as it was when we bought it - other than installed software. AVG antivirus. Zonealarm as the firewall component only)

The laptop just spontaneously intermittently BSODs. I tried using some other analysis tools but it showed the culprit as ntoskrnl. I'm guessing there is another cause but I dont have the skill/knowledge to interpret the minidump files.

I have ru
n the BSOD Dump & System File Collection app and Perfmon and have attached the output files to this message.

Any ideas on what might be causing it? Really appreciate any help

Thanks,
Blooper


My System SpecsSystem Spec
.

19 Nov 2010   #2

Win 7 64 bit professional
 
 

Check out this URL. It could address your problem.
No boot Windows 7. Error: ntoskrnl.exe is missing or corrupt
My System SpecsSystem Spec
19 Nov 2010   #3

Windows 7 Ultimate 32 bit
 
 

Hi, blooper; and welcome to the forum. Sorry to learn your wife is having computer problems.

To start your troubleshooting, I strongly urge you to uninstall Zone Alarm. Zone Alarm is a well documented cause of BSOD's on many Win 7 systems. Use this removal tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe. Turn on Windows Firewall in its place.

Also please uninstall AVG using this removal tool:
Tool (64 bit). AVG, as well as most third party antivirus programs, is known to cause BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials in its place.

I looked at the four most recent dumps. All are the same error code, 7F. Note the usual causes below.
Quote:
Error code 7f, UNEXPECTED_KERNEL_MODE_TRAP. Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c55000 PsLoadedModuleList = 0xfffff800`02e92e50
Debug session time: Sat Nov  6 07:56:40.304 2010 (GMT-5)
System Uptime: 0 days 14:39:37.584
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050033, 6f8, fffff80002c8dec8}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000006f8
Arg4: fffff80002c8dec8

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002cc4ca9 to fffff80002cc5740

STACK_TEXT:  
fffff880`031d9de8 fffff800`02cc4ca9 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000006f8 : nt!KeBugCheckEx
fffff880`031d9df0 fffff800`02cc3172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`031d9f30 fffff800`02c8dec8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`031f5fb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x60


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02cc3172 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

3: kd> lmtsmn
start             end                 module name
fffff880`06da0000 fffff880`06dcb000   000      000.fcl      Fri Sep 26 09:11:22 2008 (48DCDF7A)
fffff880`052da000 fffff880`052e6000   Accelerometer Accelerometer.sys Wed Jul 08 14:41:38 2009 (4A54E862)
fffff880`00fa9000 fffff880`01000000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`01aab000 fffff880`01b35000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`05366000 fffff880`0537c000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`01276000 fffff880`01281000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`01228000 fffff880`01231000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01231000 fffff880`0125b000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`0465f000 fffff880`047dc000   athrx    athrx.sys    Mon Oct 05 12:33:57 2009 (4ACA1FF5)
fffff880`0595a000 fffff880`0597b000   AtiHdmi  AtiHdmi.sys  Wed Sep 30 09:54:46 2009 (4AC36326)
fffff880`02e2b000 fffff880`02e57000   atikmpag atikmpag.sys Fri Jan 22 08:07:54 2010 (4B59A32A)
fffff880`04a1b000 fffff880`0505f000   atipmdag atipmdag.sys Fri Jan 22 08:46:46 2010 (4B59AC46)
fffff960`00930000 fffff960`00991000   ATMFD    ATMFD.DLL    unavailable (00000000)
fffff880`02f9b000 fffff880`02fe2000   avgldx64 avgldx64.sys Thu Jun 03 17:06:48 2010 (4C081968)
fffff880`02f93000 fffff880`02f9a080   avgmfx64 avgmfx64.sys Sun Apr 25 17:06:15 2010 (4BD4AEC7)
fffff880`04200000 fffff880`04251000   avgtdia  avgtdia.sys  Thu Jun 03 17:09:57 2010 (4C081A25)
fffff880`00d86000 fffff880`00d92000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`04533000 fffff880`0453a000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`02f82000 fffff880`02f93000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`06bd9000 fffff880`06bf7000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`059da000 fffff880`059ea000   BthEnum  BthEnum.sys  Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`0462c000 fffff880`0464c000   bthpan   bthpan.sys   Mon Jul 13 20:07:00 2009 (4A5BCC24)
fffff880`04330000 fffff880`043bc000   bthport  bthport.sys  Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`05899000 fffff880`058b1000   BTHUSB   BTHUSB.sys   Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`04437000 fffff880`044bd000   btwaudio btwaudio.sys Mon Sep 28 11:47:34 2009 (4AC0DA96)
fffff880`043bc000 fffff880`04437000   btwavdt  btwavdt.sys  Tue Aug 25 16:35:17 2009 (4A944B05)
fffff880`059ea000 fffff880`059f6000   btwl2cap btwl2cap.sys Fri Apr 03 20:28:45 2009 (49D6A9BD)
fffff880`059f6000 fffff880`059f9880   btwrchid btwrchid.sys Tue Aug 25 16:36:32 2009 (4A944B50)
fffff960`00740000 fffff960`00767000   cdd      cdd.dll      unavailable (00000000)
fffff880`04500000 fffff880`0452a000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00e36000 fffff880`00ef6000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`0523d000 fffff880`0524f000   circlass circlass.sys Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`01a6d000 fffff880`01a9d000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00cec000 fffff880`00d4a000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`02e26000 fffff880`02e2a500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`0133f000 fffff880`013b2000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00d7d000 fffff880`00d86000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`05305000 fffff880`05315000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06ca7000 fffff880`06cb0000   cpuz133_x64 cpuz133_x64.sys Tue Mar 30 17:34:16 2010 (4BB26E58)
fffff880`02eca000 fffff880`02ed8000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02f64000 fffff880`02f82000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02f55000 fffff880`02f64000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01a57000 fffff880`01a6d000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`059b8000 fffff880`059da000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`06a6b000 fffff880`06a7e000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`06863000 fffff880`06a6b000   dump_iaStor dump_iaStor.sys Fri Nov 20 18:09:41 2009 (4B0721B5)
fffff880`02f4d000 fffff880`02f55000   dvmio    dvmio.sys    Tue Nov 10 23:38:32 2009 (4AFA3FC8)
fffff880`0587f000 fffff880`0588b000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`0505f000 fffff880`05153000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`05153000 fffff880`05199000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`0590f000 fffff880`05945000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`012cd000 fffff880`012e1000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01281000 fffff880`012cd000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01411000 fffff880`0141b000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01a1d000 fffff880`01a57000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0168b000 fffff880`016d5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02c0c000 fffff800`02c55000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`05199000 fffff880`051bd000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`051bd000 fffff880`051ce000   HECIx64  HECIx64.sys  Thu Sep 17 15:54:16 2009 (4AB293E8)
fffff880`05261000 fffff880`0527a000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`053f6000 fffff880`053fe080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`017ec000 fffff880`017f6000   hpdskflt hpdskflt.sys Wed Jul 08 14:41:38 2009 (4A54E862)
fffff880`06b11000 fffff880`06bd9000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`017e3000 fffff880`017ec000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`051df000 fffff880`051fd000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01020000 fffff880`01228000   iaStor   iaStor.sys   Fri Nov 20 18:09:41 2009 (4B0721B5)
fffff880`052ef000 fffff880`05305000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`0464c000 fffff880`0465b000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bc5000 fffff800`00bcf000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`05323000 fffff880`05366000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`015e1000 fffff880`015fb000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`0531d000 fffff880`05322200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`06a7e000 fffff880`06a93000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`02e00000 fffff880`02e23000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c94000 fffff880`00cd8000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`0588b000 fffff880`05899000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`052cb000 fffff880`052da000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`00c5c000 fffff880`00c76000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`06800000 fffff880`06818000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`06818000 fffff880`06845000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`06c36000 fffff880`06c84000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`06c84000 fffff880`06ca7000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`0125b000 fffff880`01266000   msahci   msahci.sys   Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`04598000 fffff880`045a3000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e09000 fffff880`00e13000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012e1000 fffff880`0133f000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02f42000 fffff880`02f4d000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`016dd000 fffff880`016ef000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`016f1000 fffff880`017e3000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`053a0000 fffff880`053ac000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`06ae6000 fffff880`06af9000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`053ac000 fffff880`053db000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`05945000 fffff880`0595a000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`045df000 fffff880`045ee000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`04251000 fffff880`04296000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`045a3000 fffff880`045b4000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02f36000 fffff880`02f42000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02c55000 fffff800`03231000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0143e000 fffff880`015e1000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`0452a000 fffff880`04533000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`06a93000 fffff880`06ae6000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`0429f000 fffff880`042c5000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00e20000 fffff880`00e35000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d4a000 fffff880`00d7d000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01266000 fffff880`01276000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`01400000 fffff880`01411000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`06cb0000 fffff880`06d56000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`02eba000 fffff880`02eca000   point64  point64.sys  Tue Jun 29 04:54:31 2010 (4C29B4C7)
fffff880`0597b000 fffff880`059b8000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00cd8000 fffff880`00cec000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0537c000 fffff880`053a0000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`053db000 fffff880`053f6000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`05200000 fffff880`05221000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`05221000 fffff880`0523b000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02ee5000 fffff880`02f36000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0457d000 fffff880`04586000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`04586000 fffff880`0458f000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`0458f000 fffff880`04598000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`00da7000 fffff880`00de1000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`04600000 fffff880`0462c000   rfcomm   rfcomm.sys   Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`06af9000 fffff880`06b11000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`06d56000 fffff880`06d61000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`05315000 fffff880`0531d000   serscan  serscan.sys  Mon Jul 13 20:35:32 2009 (4A5BD2D4)
fffff880`016d5000 fffff880`016dd000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`0735a000 fffff880`073f0000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`072f3000 fffff880`0735a000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`06d61000 fffff880`06d8e000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`05800000 fffff880`0587f000   stwrt64  stwrt64.sys  Thu Jan 14 00:44:05 2010 (4B4EAF25)
fffff880`0523b000 fffff880`0523c480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`0527a000 fffff880`052c9000   SynTP    SynTP.sys    Thu Dec 10 21:30:38 2009 (4B21AECE)
fffff880`01803000 fffff880`01a00000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`06d8e000 fffff880`06da0000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`045d2000 fffff880`045df000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`045b4000 fffff880`045d2000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`01be5000 fffff880`01bf9000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`005d0000 fffff960`005da000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`042db000 fffff880`04330000   udfs     udfs.sys     Fri Nov 13 22:58:34 2009 (4AFE2AEA)
fffff880`0524f000 fffff880`05261000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`02fe2000 fffff880`02fff000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`052c9000 fffff880`052caf00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`051ce000 fffff880`051df000   usbehci  usbehci.sys  Fri Dec 04 02:26:02 2009 (4B18B98A)
fffff880`058b5000 fffff880`0590f000   usbhub   usbhub.sys   Fri Dec 04 02:26:39 2009 (4B18B9AF)
fffff880`02e57000 fffff880`02ead000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`044bd000 fffff880`044ea200   usbvideo usbvideo.sys Wed Mar 03 23:40:57 2010 (4B8F39D9)
fffff880`00e13000 fffff880`00e20000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`0453a000 fffff880`04548000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`04548000 fffff880`0456d000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00d92000 fffff880`00da7000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`013b2000 fffff880`013fe000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`01b35000 fffff880`01bca000   vsdatant vsdatant.sys Sun May 09 12:28:58 2010 (4BE6E2CA)
fffff880`047dc000 fffff880`047e9000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`042c5000 fffff880`042db000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`01bca000 fffff880`01be5000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`0456d000 fffff880`0457d000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00ef6000 fffff880`00f9a000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f9a000 fffff880`00fa9000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`04296000 fffff880`0429f000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00060000 fffff960`0036f000   win32k   win32k.sys   unavailable (00000000)
fffff880`07271000 fffff880`07282000   WinUSB   WinUSB.sys   Mon Jul 13 20:06:28 2009 (4A5BCC04)
fffff880`052e6000 fffff880`052ef000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00e00000 fffff880`00e09000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`0141b000 fffff880`0143c000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`07282000 fffff880`072ce000   Rt64win7.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`047e9000 fffff880`047f7000   hidusb.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`02ead000 fffff880`02eba000   mouhid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07200000 fffff880`0724c000   Rt64win7.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07282000 fffff880`072ce000   Rt64win7.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04a00000 fffff880`04a11000   WinUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07200000 fffff880`07271000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04600000 fffff880`0464c000   Rt64win7.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01a9d000 fffff880`01aab000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`042e5000 fffff880`044ed000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`044ed000 fffff880`04500000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`02e00000 fffff880`02e26000   tunnel.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Outdated drivers are another common cause of BSOD's. They cause conflicts and memory corruption. The driver in bold font is really obsolete. Update the drivers listed below.
Quote:
000.fcl Fri Sep 26 09:11:22 2008 - CyberLink FCL Driverhttp://www.gocyberlink.com. Upgrade or uninstall CyberLink.

Accelerometer.sys Wed Jul 08 14:41:38 2009 - HP Mobile Data Protection System Accelerometer HP® - Laptops, Desktop, Printers, Servers, and more

hpdskflt.sys Wed Jul 08 14:41:38 2009 - HP Mobile Data Protection System Disk Filter HP® - Laptops, Desktop, Printers, Servers, and more
Uninstall ZA , uninstall AVG, update the above drivers or uninstall the software to which they belong, reboot and run the system. Let's see how it does. Update us and let us know. If your wife gets another BSOD, upload it and we will go from there.
My System SpecsSystem Spec
.


20 Nov 2010   #4

Windows 7 Home Premium 64bit
 
 

Thanks AVG and ZA are history. Updated with Cyberlink patches. Not sure of other drivers. Installed MS security essentials.

Awaiting to see if any further BSOD episodes. If so, will update remaining drivers and see what happens then.

Interestingly I did run a full set of Memtest passes and the RAM is all good too.

Thanks very much for the help!
My System SpecsSystem Spec
22 Nov 2010   #5

Windows 7 Ultimate 32 bit
 
 

You are very welcome. Please do update us and let us know how your system is running. I suspect that ZA was the primary cause.
My System SpecsSystem Spec
Reply

 BSOD Spontaneously




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