I've been experiencing random crashes over the past three weeks or so. With no warning the monitor shuts down and the system goes into what seems like a sleep mode -- it is still powered up, fans running, but no activity. At this point the power button does nothing so I have to reboot by turning the power switch off/on.
At first I thought it was photoshop because CS5 would occasionally freeze and I think my system crashed the first time while in photoshop. I uninstalled PS5 but it didn't solve the problem. Next, I suspected Office 2010 because the crashes actually started soon after I downloaded and installed 2010 Home and Business. Uninstalling didn't help. Last week, I finally reinstalled Windows via my Gateway recovery discs. Still to no avail.
The crashes often come in two's. That is, it crashes, I restart, and it soon crashes again. After that it may be several days before it happens again. But this is not always the case.
System is less than a year old. OS is OEM. Avast Firewall and Antivirus. Hopefully listing my system info in user bio is sufficient?
Thank you so much for any help.