Windows 7: BSOD on newly built system

Djanuszewski · 24 Nov 2010

OK, got driver verifier to work 1st try this time... so what exactly is it suppose to do now that it's on?

Jonathan_King · 24 Nov 2010

Verifier is supposed to "torture test" the drivers, in hopes of making the computer BSOD. When it does, we look at the dumps, and hopefully they will reveal the faulting driver.

Djanuszewski · 25 Nov 2010

OK Jonathan, well good news I was able to play Starcraft 2 yesterday for about 4hours with no BSOD or Crashes

. Progress. This morning though starting my computer it had one BSOD i wasnt able to see the driver name due to the screen only being on for seconds mabye i can click Prt Scre/Sys Rq will that take a pic?? also my computer gave me this Description when it bootd second try.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d5
BCP1: FFFFF9800B30CD60
BCP2: 0000000000000000
BCP3: FFFFF880068DE97A
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112510-25038-01.dmp
C:\Users\Daryl\AppData\Local\Temp\WER-40809-0.sysdata.xml

Jonathan_King · 25 Nov 2010

Unfortunately, the Print Screen button won't do the trick. It saves the image to the clipboard, which is erased upon reboot.

Could you upload a new jcgriff2 report? http://www.sevenforums.com/crashes-d...tructions.html

Djanuszewski · 25 Nov 2010

here you go.

Jonathan_King · 25 Nov 2010

Both Verifier_Enabled dumps blame RTKVHD64.sys, your Realtek Audio drivers. I notice they are a few versions out of date, so go and install these ones: Realtek

Code:

RTKVHD64.sys     Tue Apr 06 06:17:30 2010 (4BBB0A3A)

If that doesn't work, could you remove your sound card, or disable it in the BIOS?

...Summary of the dumps

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 25 12:36:23.582 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:18.893
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+d297a )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD5
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xD5_VRF_RTKVHD64+d297a
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 25 12:02:35.397 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:26.098
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+d297a )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD5
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xD5_VRF_RTKVHD64+d297a
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Djanuszewski · 26 Nov 2010

ok i think I was Already Updated on Them the version in control panel looked the same after I got done installing your updates

Realtek Ethernet Controller driver V 7.31.1025.2010
Realtek High Definition Audio Driver V 6.0.1.6235
Realtek HDMI Audio Driver for ATI V 6.0.1.6034

Jonathan_King · 26 Nov 2010

I don't know what to say about that, honestly. The new ones from Realtek clearly are from November 2010:

Attachment 117788

Your old ones were clearly from April 2010:

Code:

RTKVHD64.sys     Tue Apr 06 06:17:30 2010 (4BBB0A3A)

Let's just see how it goes, maybe the BSODs will stop now.

Djanuszewski · 27 Nov 2010

got a BSOD booting SC2 up today

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002E7BB6C
BCP3: FFFFF88002FA7FD8
BCP4: FFFFF88002FA7840
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112610-20046-01.dmp
C:\Users\Daryl\AppData\Local\Temp\WER-38984-0.sysdata.xml

ill try reinstalling Realtek how'd you get to that screen? so I can check. the BSOD are alot less frequent ive noticed.

Tews · 27 Nov 2010

Please upload the latest .dmp files ... c:/windows/minidump ...

Windows 7: BSOD on newly built system

BSOD on newly built system problems?