BSOD on newly built system

Djanuszewski · 22 Nov 2010

hey everyone i just built my new computer, yes it my first one i got it all assembled but im having problems with drivers im pretty sure thats what it is. this is the BSOD i get once in awhile playing Starcraft 2.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002EC2B41
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112210-22089-01.dmp
C:\Users\Daryl\AppData\Local\Temp\WER-44241-0.sysdata.xml

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HELP!!!

Djanuszewski · 23 Nov 2010

heres my zipped health report to help out.

Djanuszewski · 23 Nov 2010

now this is a newer BSOD ive gotten try to play Starcraft2.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800031BEB2E
BCP3: FFFFF880039E0F00
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112310-17269-01.dmp
C:\Users\Daryl\AppData\Local\Temp\WER-30045-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

HELLLP!!

yowanvista · 23 Nov 2010

Your dump files blames your Radeon display drivers(atikmdag.sys)
Possible causes: bad driver, faulty GPU/RAM, overheating

Uninstall the Radeon drivers then use driver sweeper to remove leftover display driver files
Guru3D - Driver Sweeper

Then reinstall the latest version: ATI Radeon

Run memtest RAM - Test with Memtest86+

If the above does not work consider replacing your graphic card

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BugCheck 1000007E, {ffffffffc000001d, fffff88004a080c7, fffff88001fb69e8, fffff88001fb6250}

Probably caused by : atikmdag.sys ( atikmdag+3ba0c7 )

Djanuszewski · 23 Nov 2010

thanks for the help yowanvista, ive do the steps above and it still gives me bsod and my Memory Test Came out with no errors.. so your saying send my GC back n get a new one, could it also be the power supply??

Jonathan_King · 23 Nov 2010

Hello,

I'd say it's a bit early to start RMAing parts. Let's try a few software things.
Uninstall Gigabyte's Easy Saver program; known to cause BSODs.

Install these JMicron SATA drivers: ftp://driver.jmicron.com.tw/SATA_Con...17.59_WHQL.zipblank
Remove McAfee with this tool: http://download.mcafee.com/products/...ches/MCPR.exe; replace it with Microsoft Security Essentials.
Install these updated Realtec Ethernet drivers: RealtekIf the BSODs persist, enable driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 22 23:50:38.921 2010 (UTC - 5:00)
System Uptime: 0 days 0:10:13.233
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 22 19:44:36.274 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:45.960
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+110 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+110
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 22 19:39:57.776 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:32.461
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+3ba0c7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_atikmdag+3ba0c7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Nov 21 14:30:30.213 2010 (UTC - 5:00)
System Uptime: 0 days 0:07:59.899
Probably caused by : ntkrnlmp.exe ( nt!ExQueueWorkItem+1ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!ExQueueWorkItem+1ec
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Nov 21 01:25:07.423 2010 (UTC - 5:00)
System Uptime: 0 days 0:16:42.734
Probably caused by : win32k.sys ( win32k!memcpy+129 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  Installer.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!memcpy+129
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Djanuszewski · 23 Nov 2010

Your mcafee link didnt work said couldnt find file. Should I just uninstall it using control panel??

Djanuszewski · 23 Nov 2010

and i already have Realtek Ethernet Controller Driver for windows 7 Version 7.18.322.2010

Djanuszewski · 24 Nov 2010

BSOD persisted after the first couple of things you had me do so I used Driver Verifier and when Enabled it wouldnt let me on to Main Screen W/o it given me a instant BSOD so I had to disable it.

Jonathan_King · 24 Nov 2010

During the BSOD, what driver, if any, did it display towards the bottom, on the left? I suggest that you enable Verifier again, and keep trying to boot until it succeeds. It often takes in the ~6 range, but if you get to 10 tries with no success, give up.

I'm not sure why the McAfee removal tool didn't work for you, it worked for me. I have attached the tool to this post. Uninstall McAfee with Programs and Features, and then run that tool.

The latest version of the Ethernet drivers that Realtek has released is 7.031. The ones you are using are dated 3/22/2010 3:57:14 AM; the latest ones are from Monday! Go ahead and install those.