BSOD on newly built system

Djanuszewski · Nov 22, 2010

hey everyone i just built my new computer, yes it my first one i got it all assembled but im having problems with drivers im pretty sure thats what it is. this is the BSOD i get once in awhile playing Starcraft 2.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002EC2B41
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112210-22089-01.dmp
C:\Users\Daryl\AppData\Local\Temp\WER-44241-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

HELP!!!

Djanuszewski · Nov 23, 2010

heres my zipped health report to help out.

Djanuszewski · Nov 23, 2010

now this is a newer BSOD ive gotten try to play Starcraft2.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800031BEB2E
BCP3: FFFFF880039E0F00
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112310-17269-01.dmp
C:\Users\Daryl\AppData\Local\Temp\WER-30045-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

HELLLP!! :cry:

yowanvista · Nov 23, 2010

Your dump files blames your Radeon display drivers(atikmdag.sys)
Possible causes: bad driver, faulty GPU/RAM, overheating

Uninstall the Radeon drivers then use driver sweeper to remove leftover display driver files
Guru3D - Driver Sweeper

Then reinstall the latest version: ATI Radeon

Run memtest http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

If the above does not work consider replacing your graphic card

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BugCheck 1000007E, {ffffffffc000001d, fffff88004a080c7, fffff88001fb69e8, fffff88001fb6250}

Probably caused by : atikmdag.sys ( atikmdag+3ba0c7 )

Djanuszewski · Nov 23, 2010

thanks for the help yowanvista, ive do the steps above and it still gives me bsod and my Memory Test Came out with no errors.. so your saying send my GC back n get a new one, could it also be the power supply??

Jonathan_King · Nov 23, 2010

Hello,

I'd say it's a bit early to start RMAing parts. Let's try a few software things.
Uninstall Gigabyte's Easy Saver program; known to cause BSODs.

Install these JMicron SATA drivers: ftp://driver.jmicron.com.tw/SATA_Controller/Windows/JMB36X_WinDrv_R1.17.59_WHQL.zipblank
Remove McAfee with this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe; replace it with Microsoft Security Essentials.
Install these updated Realtec Ethernet drivers: RealtekIf the BSODs persist, enable driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

...Summary of the dumps

Code:

[FONT=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 22 23:50:38.921 2010 (UTC - 5:00)
System Uptime: 0 days 0:10:13.233
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 22 19:44:36.274 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:45.960
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+110 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+110
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov 22 19:39:57.776 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:32.461
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+3ba0c7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_atikmdag+3ba0c7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Nov 21 14:30:30.213 2010 (UTC - 5:00)
System Uptime: 0 days 0:07:59.899
Probably caused by : ntkrnlmp.exe ( nt!ExQueueWorkItem+1ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!ExQueueWorkItem+1ec
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Nov 21 01:25:07.423 2010 (UTC - 5:00)
System Uptime: 0 days 0:16:42.734
Probably caused by : win32k.sys ( win32k!memcpy+129 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  Installer.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!memcpy+129
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

Djanuszewski · Nov 23, 2010

Your mcafee link didnt work said couldnt find file. Should I just uninstall it using control panel??

Djanuszewski · Nov 23, 2010

and i already have Realtek Ethernet Controller Driver for windows 7 Version 7.18.322.2010

Djanuszewski · Nov 24, 2010

BSOD persisted after the first couple of things you had me do so I used Driver Verifier and when Enabled it wouldnt let me on to Main Screen W/o it given me a instant BSOD so I had to disable it.

Jonathan_King · Nov 24, 2010

During the BSOD, what driver, if any, did it display towards the bottom, on the left? I suggest that you enable Verifier again, and keep trying to boot until it succeeds. It often takes in the ~6 range, but if you get to 10 tries with no success, give up.

I'm not sure why the McAfee removal tool didn't work for you, it worked for me. I have attached the tool to this post. Uninstall McAfee with Programs and Features, and then run that tool.

The latest version of the Ethernet drivers that Realtek has released is 7.031. The ones you are using are dated 3/22/2010 3:57:14 AM; the latest ones are from Monday! Go ahead and install those.

Djanuszewski · Nov 24, 2010

OK, got driver verifier to work 1st try this time... so what exactly is it suppose to do now that it's on?

Jonathan_King · Nov 24, 2010

Verifier is supposed to "torture test" the drivers, in hopes of making the computer BSOD. When it does, we look at the dumps, and hopefully they will reveal the faulting driver.

Djanuszewski · Nov 25, 2010

OK Jonathan, well good news I was able to play Starcraft 2 yesterday for about 4hours with no BSOD or Crashes

. Progress. This morning though starting my computer it had one BSOD i wasnt able to see the driver name due to the screen only being on for seconds mabye i can click Prt Scre/Sys Rq will that take a pic?? also my computer gave me this Description when it bootd second try.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d5
BCP1: FFFFF9800B30CD60
BCP2: 0000000000000000
BCP3: FFFFF880068DE97A
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112510-25038-01.dmp
C:\Users\Daryl\AppData\Local\Temp\WER-40809-0.sysdata.xml

Jonathan_King · Nov 25, 2010

Unfortunately, the Print Screen button won't do the trick. It saves the image to the clipboard, which is erased upon reboot.

Could you upload a new jcgriff2 report? http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Djanuszewski · Nov 25, 2010

here you go.

Jonathan_King · Nov 25, 2010

Both Verifier_Enabled dumps blame RTKVHD64.sys, your Realtek Audio drivers. I notice they are a few versions out of date, so go and install these ones: Realtek

Code:

RTKVHD64.sys     Tue Apr 06 06:17:30 2010 (4BBB0A3A)

If that doesn't work, could you remove your sound card, or disable it in the BIOS?

...Summary of the dumps

Code:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 25 12:36:23.582 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:18.893
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+d297a )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD5
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xD5_VRF_RTKVHD64+d297a
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 25 12:02:35.397 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:26.098
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+d297a )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD5
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xD5_VRF_RTKVHD64+d297a
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

Djanuszewski · Nov 26, 2010

ok i think I was Already Updated on Them the version in control panel looked the same after I got done installing your updates

Realtek Ethernet Controller driver V 7.31.1025.2010
Realtek High Definition Audio Driver V 6.0.1.6235
Realtek HDMI Audio Driver for ATI V 6.0.1.6034

Jonathan_King · Nov 26, 2010

I don't know what to say about that, honestly. The new ones from Realtek clearly are from November 2010:

View attachment 117788

Your old ones were clearly from April 2010:

Code:

RTKVHD64.sys     Tue Apr 06 06:17:30 2010 (4BBB0A3A)

Let's just see how it goes, maybe the BSODs will stop now.

Djanuszewski · Nov 27, 2010

got a BSOD booting SC2 up today

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002E7BB6C
BCP3: FFFFF88002FA7FD8
BCP4: FFFFF88002FA7840
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112610-20046-01.dmp
C:\Users\Daryl\AppData\Local\Temp\WER-38984-0.sysdata.xml

ill try reinstalling Realtek how'd you get to that screen? so I can check. the BSOD are alot less frequent ive noticed.

Tews · Nov 27, 2010

Please upload the latest .dmp files ... c:/windows/minidump ...

BSOD on newly built system

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