Windows 7: Opening up Control Panel crashed Windows Explorer

buckedthead · 23 Nov 2010

Most of the time when I open up Control Panel it stops responding and then I am presented with the option to find solution and restart. This forces a restart of Windows Explorer. Error I get is below, any additional information needed please let me know.

Thoughts,tips,ideas?

Code:

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangB1
  Application Name:	explorer.exe
  Application Version:	6.1.7600.16450
  Application Timestamp:	4aebab8d
  Hang Signature:	4f45
  Hang Type:	517
  OS Version:	6.1.7600.2.0.0.256.48
  Locale ID:	1033
  Additional Hang Signature 1:	4f45a8887e109520c8aabb9985713d0b
  Additional Hang Signature 2:	475a
  Additional Hang Signature 3:	475a99799c85b42ecec6f9f49893cef7
  Additional Hang Signature 4:	c3e7
  Additional Hang Signature 5:	c3e7cd9c9f96c80083bbc5d0c034df8c
  Additional Hang Signature 6:	9cc8
  Additional Hang Signature 7:	9cc802490827c56e50c3d7db600befb9

Read our privacy statement online:
  Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

usasma · 24 Nov 2010

Please try this: Generating a memory dump for a hung process

buckedthead · 24 Nov 2010

Quote: Originally Posted by usasma

Please try this: Generating a memory dump for a hung process

Done:

http://www.robbinsplanet.com/dump/ex...memorydump.zip

Thanks for the help.

usasma · 25 Nov 2010

Not a whole bunch of info that I can see in this dump. The only suspect that I can see is guard64.dll - a component of your Comodo Internet Security.

Please do the following:

Quote:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Comodo Internet Security from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Comodo Internet Security using this free tool (requires registration): Login
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\explorer.DMP]
User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Windows 7 Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Wed Nov 24 19:37:08.000 2010 (UTC - 5:00)
System Uptime: 0 days 23:45:43.144
Process Uptime: 0 days 23:45:11.000
................................................................
................................................................
................................................................
.
Loading unloaded module list
................................................................
user32!ZwUserWaitMessage+0xa:
00000000`776ebf5a c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for guard64.dll - 
GetPageUrlData failed, server returned HTTP status 404
URL requested: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7600_16450/4aebab8d/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1

FAULTING_IP: 
+958ff20
00000000`00000000 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  0000000000000b60

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

MOD_LIST: <ANALYSIS/>

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

BUGCHECK_STR:  APPLICATION_FAULT_FILL_PATTERN_ffffffff

PRIMARY_PROBLEM_CLASS:  FILL_PATTERN_ffffffff

DEFAULT_BUCKET_ID:  FILL_PATTERN_ffffffff

LAST_CONTROL_TRANSFER:  from 000007fefe10435e to 00000000776ebf5a

STACK_TEXT:  
00000000`0018f488 000007fe`fe10435e : 00000000`04a17650 00000000`02ce9e90 00000000`00000000 00000000`00000001 : user32!ZwUserWaitMessage+0xa
00000000`0018f490 000007fe`fe077a5d : 00000000`02ce9e90 00000000`02ce9e90 00000000`00000000 00000000`00000000 : shell32!CDesktopBrowser::_MessageLoop+0x51
00000000`0018f4d0 00000000`ff9d0e97 : 000007fe`f55031c0 80000000`04010000 00000000`00000000 00000000`02ce9e90 : shell32!SHDesktopMessageLoop+0x7e
00000000`0018f510 00000000`ff9cc2b9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!wWinMain+0xb08
00000000`0018fbc0 00000000`777ef56d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!DelayLoadFailureHook+0x208
00000000`0018fc80 00000000`77923021 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`0018fcb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d


STACK_COMMAND:  ~0s; .ecxr ; kb

FOLLOWUP_IP: 
shell32!CDesktopBrowser::_MessageLoop+51
000007fe`fe10435e ebe8            jmp     shell32!CDesktopBrowser::_MessageLoop+0x1c (000007fe`fe104348)

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+51

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: shell32

IMAGE_NAME:  shell32.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4c4ef25d

FAILURE_BUCKET_ID:  FILL_PATTERN_ffffffff_80000003_shell32.dll!CDesktopBrowser::_MessageLoop

BUCKET_ID:  X64_APPLICATION_FAULT_FILL_PATTERN_ffffffff_shell32!CDesktopBrowser::_MessageLoop+51

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/explorer_exe/6_1_7600_16450/4aebab8d/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1

Followup: MachineOwner
---------

0:000> .exr 0xffffffffffffffff
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

buckedthead · 25 Nov 2010

Thanks again for the help. So I uninstall-ed Comodo; however, the link you have provided for the cleanup tool I am unable to download. I have created an account and logged in, but get an error that I am not allowed to download files.

Also - I am running Avast! so I assume that I do not need to download another anti virus.

I was able to recreate the explorer crash after uninstalling Comodo.

Quote: Originally Posted by usasma

Not a whole bunch of info that I can see in this dump. The only suspect that I can see is guard64.dll - a component of your Comodo Internet Security.

Please do the following:

Quote:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Comodo Internet Security from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Comodo Internet Security using this free tool (requires registration): Login
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

usasma · 25 Nov 2010

If you were running Avast and Comodo Internet Security - there's a chance that the 2 were conflicting.
The general rule is only 1 antivirus and only 1 firewall running at a time.

FWIW - I only visited the Comodo removal site once (when I was making the list up). You may want to search their site to see if there's another way to do that. This is just to make sure that no remnants of Comodo are causing problems.

buckedthead · 25 Nov 2010

I was only running the firewall portion of Comodo, was not running the anti-virus.
The two can be spit out into different programs so there should have been no conflicts between the two.

I did find and run a batch tool, and I think all remnants are gone. BUT I do not want to muck around with the registry to find out for sure or not.

Still crashing though. Guessing at this point I will just deal with it....

Thanks for trying to help.

Quote: Originally Posted by usasma

If you were running Avast and Comodo Internet Security - there's a chance that the 2 were conflicting.
The general rule is only 1 antivirus and only 1 firewall running at a time.

FWIW - I only visited the Comodo removal site once (when I was making the list up). You may want to search their site to see if there's another way to do that. This is just to make sure that no remnants of Comodo are causing problems.

usasma · 25 Nov 2010

You can continue to upload memory dumps to see if anything has changed.
You can also upload the info here to see if we can find anything else (yes, I know that this isn't a BSOD issue): http://www.sevenforums.com/crashes-d...tructions.html

You can use this free tool to see if any shell extensions are causing issues (by disabling them): ShellExView - Shell Extension Manager For Windows

Even though these are hangs, you can use Cap'n Jack's "Crashing Explorer" topic here: Troubleshooting Explorer.exe Crashing Issues

Windows 7: Opening up Control Panel crashed Windows Explorer

Opening up Control Panel crashed Windows Explorer problems?