Opening up Control Panel crashed Windows Explorer


  1. Posts : 16
    Windows 7 64-bit
       #1

    Opening up Control Panel crashed Windows Explorer


    Most of the time when I open up Control Panel it stops responding and then I am presented with the option to find solution and restart. This forces a restart of Windows Explorer. Error I get is below, any additional information needed please let me know.

    Thoughts,tips,ideas?


    Code:
    Description:
      A problem caused this program to stop interacting with Windows.
    
    Problem signature:
      Problem Event Name:	AppHangB1
      Application Name:	explorer.exe
      Application Version:	6.1.7600.16450
      Application Timestamp:	4aebab8d
      Hang Signature:	4f45
      Hang Type:	517
      OS Version:	6.1.7600.2.0.0.256.48
      Locale ID:	1033
      Additional Hang Signature 1:	4f45a8887e109520c8aabb9985713d0b
      Additional Hang Signature 2:	475a
      Additional Hang Signature 3:	475a99799c85b42ecec6f9f49893cef7
      Additional Hang Signature 4:	c3e7
      Additional Hang Signature 5:	c3e7cd9c9f96c80083bbc5d0c034df8c
      Additional Hang Signature 6:	9cc8
      Additional Hang Signature 7:	9cc802490827c56e50c3d7db600befb9
    
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      My Computer


  2. Posts : 5,705
    Win7 x64 + x86
       #2
      My Computer


  3. Posts : 16
    Windows 7 64-bit
    Thread Starter
       #3
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    Not a whole bunch of info that I can see in this dump. The only suspect that I can see is guard64.dll - a component of your Comodo Internet Security.

    Please do the following:
    Anti-Virus Removal:
    Please do the following:
    - download a free antivirus for testing purposes: Free AntiVirus
    - uninstall the Comodo Internet Security from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Comodo Internet Security using this free tool (requires registration): Login
    - IMMEDIATELY install and update the free antivirus
    - check to see if this fixes the BSOD's
    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Windows\Minidump\explorer.DMP]
    User Mini Dump File with Full Memory: Only application data is available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Windows 7 Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    Machine Name:
    Debug session time: Wed Nov 24 19:37:08.000 2010 (UTC - 5:00)
    System Uptime: 0 days 23:45:43.144
    Process Uptime: 0 days 23:45:11.000
    ................................................................
    ................................................................
    ................................................................
    .
    Loading unloaded module list
    ................................................................
    user32!ZwUserWaitMessage+0xa:
    00000000`776ebf5a c3              ret
    0:000> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for guard64.dll - 
    GetPageUrlData failed, server returned HTTP status 404
    URL requested: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7600_16450/4aebab8d/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1
    
    FAULTING_IP: 
    +958ff20
    00000000`00000000 ??              ???
    
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 0000000000000000
       ExceptionCode: 80000003 (Break instruction exception)
      ExceptionFlags: 00000000
    NumberParameters: 0
    
    FAULTING_THREAD:  0000000000000b60
    
    PROCESS_NAME:  explorer.exe
    
    ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.
    
    EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
    
    MOD_LIST: <ANALYSIS/>
    
    NTGLOBALFLAG:  0
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    BUGCHECK_STR:  APPLICATION_FAULT_FILL_PATTERN_ffffffff
    
    PRIMARY_PROBLEM_CLASS:  FILL_PATTERN_ffffffff
    
    DEFAULT_BUCKET_ID:  FILL_PATTERN_ffffffff
    
    LAST_CONTROL_TRANSFER:  from 000007fefe10435e to 00000000776ebf5a
    
    STACK_TEXT:  
    00000000`0018f488 000007fe`fe10435e : 00000000`04a17650 00000000`02ce9e90 00000000`00000000 00000000`00000001 : user32!ZwUserWaitMessage+0xa
    00000000`0018f490 000007fe`fe077a5d : 00000000`02ce9e90 00000000`02ce9e90 00000000`00000000 00000000`00000000 : shell32!CDesktopBrowser::_MessageLoop+0x51
    00000000`0018f4d0 00000000`ff9d0e97 : 000007fe`f55031c0 80000000`04010000 00000000`00000000 00000000`02ce9e90 : shell32!SHDesktopMessageLoop+0x7e
    00000000`0018f510 00000000`ff9cc2b9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!wWinMain+0xb08
    00000000`0018fbc0 00000000`777ef56d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!DelayLoadFailureHook+0x208
    00000000`0018fc80 00000000`77923021 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
    00000000`0018fcb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
    
    
    STACK_COMMAND:  ~0s; .ecxr ; kb
    
    FOLLOWUP_IP: 
    shell32!CDesktopBrowser::_MessageLoop+51
    000007fe`fe10435e ebe8            jmp     shell32!CDesktopBrowser::_MessageLoop+0x1c (000007fe`fe104348)
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+51
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: shell32
    
    IMAGE_NAME:  shell32.dll
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c4ef25d
    
    FAILURE_BUCKET_ID:  FILL_PATTERN_ffffffff_80000003_shell32.dll!CDesktopBrowser::_MessageLoop
    
    BUCKET_ID:  X64_APPLICATION_FAULT_FILL_PATTERN_ffffffff_shell32!CDesktopBrowser::_MessageLoop+51
    
    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/explorer_exe/6_1_7600_16450/4aebab8d/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1
    
    Followup: MachineOwner
    ---------
    
    0:000> .exr 0xffffffffffffffff
    ExceptionAddress: 0000000000000000
       ExceptionCode: 80000003 (Break instruction exception)
      ExceptionFlags: 00000000
    NumberParameters: 0
      My Computer


  5. Posts : 16
    Windows 7 64-bit
    Thread Starter
       #5

    Thanks again for the help. So I uninstall-ed Comodo; however, the link you have provided for the cleanup tool I am unable to download. I have created an account and logged in, but get an error that I am not allowed to download files.

    Also - I am running Avast! so I assume that I do not need to download another anti virus.

    I was able to recreate the explorer crash after uninstalling Comodo.

    usasma said:
    Not a whole bunch of info that I can see in this dump. The only suspect that I can see is guard64.dll - a component of your Comodo Internet Security.

    Please do the following:
    Anti-Virus Removal:
    Please do the following:
    - download a free antivirus for testing purposes: Free AntiVirus
    - uninstall the Comodo Internet Security from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Comodo Internet Security using this free tool (requires registration): Login
    - IMMEDIATELY install and update the free antivirus
    - check to see if this fixes the BSOD's
      My Computer


  6. Posts : 5,705
    Win7 x64 + x86
       #6

    If you were running Avast and Comodo Internet Security - there's a chance that the 2 were conflicting.
    The general rule is only 1 antivirus and only 1 firewall running at a time.

    FWIW - I only visited the Comodo removal site once (when I was making the list up). You may want to search their site to see if there's another way to do that. This is just to make sure that no remnants of Comodo are causing problems.
      My Computer


  7. Posts : 16
    Windows 7 64-bit
    Thread Starter
       #7

    I was only running the firewall portion of Comodo, was not running the anti-virus.
    The two can be spit out into different programs so there should have been no conflicts between the two.

    I did find and run a batch tool, and I think all remnants are gone. BUT I do not want to muck around with the registry to find out for sure or not.

    Still crashing though. Guessing at this point I will just deal with it....

    Thanks for trying to help.

    usasma said:
    If you were running Avast and Comodo Internet Security - there's a chance that the 2 were conflicting.
    The general rule is only 1 antivirus and only 1 firewall running at a time.

    FWIW - I only visited the Comodo removal site once (when I was making the list up). You may want to search their site to see if there's another way to do that. This is just to make sure that no remnants of Comodo are causing problems.
      My Computer


  8. Posts : 5,705
    Win7 x64 + x86
       #8

    You can continue to upload memory dumps to see if anything has changed.
    You can also upload the info here to see if we can find anything else (yes, I know that this isn't a BSOD issue): https://www.sevenforums.com/crashes-d...tructions.html

    You can use this free tool to see if any shell extensions are causing issues (by disabling them): ShellExView - Shell Extension Manager For Windows

    Even though these are hangs, you can use Cap'n Jack's "Crashing Explorer" topic here: Troubleshooting Explorer.exe Crashing Issues
      My Computer


 

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