Windows 7: BSoD - BAD_POOL_HEADER

NatsteR · 25 Nov 2010

I'm using Lenovo Thinkpad X201i (Core i3-350, 2.26GHz) with DDR3/4GB, HDD 320/7200RPM. The hardware is about 6 months old.

Firstly I installed Windows 7/32-bit and found BSoD stated BAD_POOL_HEADER and Windows cannot be launched but restart itself for many times. Then I've changed to Windows 7/64bit (Ultimate), unfortunately, I'm still face the same problem.

I've attached the dump file and a folder
the HTML file didn't include since I can't get the file due to an error occured while attemping to generate the report.

Pls give me some advice to solve this problem.

Thank you

Jonathan_King · 25 Nov 2010

Hello,

Since the problem existed after a clean install, I would suspect this is a hardware problem. We might as well eliminate the possibility of software first though.

Remove Norton with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

Code:

SRTSPX64.SYS      Mon Jun 22 22:47:54 2009 (4A40425A)
SYMEFA64.SYS      Tue Jun 23 17:52:39 2009 (4A414EA7)
SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009 (4A428A40)
SYMFW.SYS         Mon Jul 06 20:29:22 2009 (4A5296E2)
SymIMv.sys        Mon Jun 22 19:11:56 2009 (4A400FBC)
SYMNDISV.SYS      Mon Jul 06 20:33:26 2009 (4A5297D6)

Attachment 117482

Also update Acronis TrueImage, as the version you are using has been known to cause some BSODs.

Install these Lenovo Conextant audio drivers: Lenovo Support - Conexant Audio Software for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP (32-bit, 64-bit) - ThinkPad T410, T410i, T410s, T410si, T510, T510i, W510, W701, W701ds, X201, X201i, X201s, X201 Tablet

One dump blames them.

Code:

CHDRT64.sys       Wed Jul 22 17:57:53 2009 (4A678B61)

I would also suggest some hardware tests. Start with RAM: RAM - Test with Memtest86+

Also run a hard drive test, with Hitachi DFT. Download this ISO: http://www.hitachigst.com/hdd/suppor...2_v415_b01.iso

Burn it to a CD, following the directions in this tutorial: Burn Disc Image - ISO or IMG file

...Summary of the dumps

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov 23 22:12:07.904 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:21.496
Probably caused by : ntkrnlmp.exe ( nt!KiDispatchException+1b9 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiDispatchException+1b9
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov 23 22:09:19.887 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:22.479
*** WARNING: Unable to verify timestamp for CHDRT64.sys
*** ERROR: Module load completed but symbols could not be loaded for CHDRT64.sys
Probably caused by : portcls.sys ( portcls!PcCreateSubdeviceDescriptor+2ea )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_portcls!PcCreateSubdeviceDescriptor+2ea
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov 23 22:07:13.096 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:57.298
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3683c )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0x1a_5003_nt!_??_::FNODOBFM::_string_+3683c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov 23 22:00:49.086 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:49.288
Probably caused by : Ntfs.sys ( Ntfs!NtfsRemoveHashEntry+c4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsRemoveHashEntry+c4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

NatsteR · 25 Nov 2010

Jonathan_King, Thank you very much for the suggesion.
I'll try with those advise and will come back to report again.

NatsteR · 13 Dec 2010

Finally, my problem has been solved by removed the 2nd RAM out!!
I thought it was conflict with the 1st row of RAM.
After I changed the RAM to use the same manufacturer, the BOsD didn't appear again.

Jonathan_King · 13 Dec 2010

Thanks for the update, glad to hear it's working good now.

Let us know if you need anything else!

Windows 7: BSoD - BAD_POOL_HEADER

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