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Windows 7: BSoD - BAD_POOL_HEADER

25 Nov 2010   #1
NatsteR

Windows7-64 bit
 
 
BSoD - BAD_POOL_HEADER

I'm using Lenovo Thinkpad X201i (Core i3-350, 2.26GHz) with DDR3/4GB, HDD 320/7200RPM. The hardware is about 6 months old.

Firstly I installed Win7/32-bit and found BSoD stated BAD_POOL_HEADER and Windows cannot be launched but restart itself for many times. Then I've changed to Win7/64bit (Ultimate), unfortunately, I'm still face the same problem.

I've attached the dump file and a folder
the HTML file didn't include since I can't get the file due to an error occured while attemping to generate the report.

Pls give me some advice to solve this problem.

Thank you


My System SpecsSystem Spec
25 Nov 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Since the problem existed after a clean install, I would suspect this is a hardware problem. We might as well eliminate the possibility of software first though.

Remove Norton with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace it with MSE: http://www.microsoft.com/security_essentials
Code:
SRTSPX64.SYS      Mon Jun 22 22:47:54 2009 (4A40425A)
SYMEFA64.SYS      Tue Jun 23 17:52:39 2009 (4A414EA7)
SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009 (4A428A40)
SYMFW.SYS         Mon Jul 06 20:29:22 2009 (4A5296E2)
SymIMv.sys        Mon Jun 22 19:11:56 2009 (4A400FBC)
SYMNDISV.SYS      Mon Jul 06 20:33:26 2009 (4A5297D6)
Attachment 117482

Also update Acronis TrueImage, as the version you are using has been known to cause some BSODs.

Install these Lenovo Conextant audio drivers: Lenovo Support - Conexant Audio Software for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP (32-bit, 64-bit) - ThinkPad T410, T410i, T410s, T410si, T510, T510i, W510, W701, W701ds, X201, X201i, X201s, X201 Tablet

One dump blames them.
Code:
CHDRT64.sys       Wed Jul 22 17:57:53 2009 (4A678B61)
I would also suggest some hardware tests. Start with RAM: RAM - Test with Memtest86+

Also run a hard drive test, with Hitachi DFT. Download this ISO: http://www.hitachigst.com/hdd/suppor...2_v415_b01.iso

Burn it to a CD, following the directions in this tutorial: Burn Disc Image - ISO or IMG file

...Summary of the dumps
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov 23 22:12:07.904 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:21.496
Probably caused by : ntkrnlmp.exe ( nt!KiDispatchException+1b9 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiDispatchException+1b9
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov 23 22:09:19.887 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:22.479
*** WARNING: Unable to verify timestamp for CHDRT64.sys
*** ERROR: Module load completed but symbols could not be loaded for CHDRT64.sys
Probably caused by : portcls.sys ( portcls!PcCreateSubdeviceDescriptor+2ea )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_portcls!PcCreateSubdeviceDescriptor+2ea
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov 23 22:07:13.096 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:57.298
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3683c )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0x1a_5003_nt!_??_::FNODOBFM::_string_+3683c
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov 23 22:00:49.086 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:49.288
Probably caused by : Ntfs.sys ( Ntfs!NtfsRemoveHashEntry+c4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsRemoveHashEntry+c4
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
25 Nov 2010   #3
NatsteR

Windows7-64 bit
 
 

Jonathan_King, Thank you very much for the suggesion.
I'll try with those advise and will come back to report again.
My System SpecsSystem Spec
13 Dec 2010   #4
NatsteR

Windows7-64 bit
 
 

Finally, my problem has been solved by removed the 2nd RAM out!!
I thought it was conflict with the 1st row of RAM.
After I changed the RAM to use the same manufacturer, the BOsD didn't appear again.
My System SpecsSystem Spec
13 Dec 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

Thanks for the update, glad to hear it's working good now.

Let us know if you need anything else!
My System SpecsSystem Spec
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