System freezes and restarts when I use 3D applications

bernardodesousa · 25 Nov 2010

Hi all.

Most of time, my computer runs perfectly. When I run any game (tried with 3 different games) the system freezes and restarts after 5-10 minutes of play. When I run the evaluation to get my performance index, I got the same behavior before the end of the test.

What information do I have to post here so someone could eventually help me?

Thank you a lot for any help!

yowanvista · 25 Nov 2010

Update your graphic drivers

bernardodesousa · 25 Nov 2010

I got the latest, downloaded from nvidia site.

Here's the name of the file I got there: 260.99_desktop_win7_winvista_64bit_international_whql

It has installed good. The problem persists.

Thanks.

bernardodesousa · 25 Nov 2010

Hi. This may be a clue. There's an up-date in Windows Update that can't be installed. Here's what I got:

Before trying
Attachment 117610

After I tried to install it.
Attachment 117609

Could be that, right??

bernardodesousa · 26 Nov 2010

Hi again.

I just found out why this update couldn't be installed. That's because it's suppose to do the same thing nVidia's 260.99 does. They can't coexist in the same system.

When I uninstalled nVidia's 260.99, I was able to install the update suggested by Windows Update.

BUT...

...the problem persists, just like before. I'm unable the establish my performance index (system shuts down before the end of tests) or play games (5 min max).

Please, help me!

wish · 26 Nov 2010

Perform system file checker:
Right click Command Prompt -> run as admin -> sfc /scannow

If the problem persist, follow this instructions to collect data although you dont have BSOD issue.
Blue Screen of Death (BSOD) Posting Instructions

bernardodesousa · 26 Nov 2010

Thanks! System Files Checker is running right now.

...

bernardodesousa · 26 Nov 2010

No good... Just the same.

Here's the zip file.Attachment 117876

wish · 26 Nov 2010

It seems you have hardware issue so follow this troubleshooting strategy:
Stop 0x124 - what it means and what to try

Do you have another graphic card? Try to pull out your current graphic card and test it with another one.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007cdc8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007cdc8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02df66f0 fffff800`02ac8a89 : fffffa80`07cdc8d0 fffffa80`06a2e680 00000000`00000014 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02df6c10 fffff800`029aa547 : fffffa80`07cdc8d0 fffff800`02a235f8 fffffa80`06a2e680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02df6c40 fffff800`02912b95 : fffff800`02a85360 fffffa80`07c65c48 fffffa80`07c65c40 fffffa80`06a2e680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02df6c80 fffff800`0288d161 : fffff880`010efe00 fffff800`02912b70 fffffa80`06a2e680 fffffa80`06a2e680 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02df6cb0 fffff800`02b23166 : 00000000`00000000 fffffa80`06a2e680 00000000`00000080 fffffa80`06a1e040 : nt!ExpWorkerThread+0x111
fffff880`02df6d40 fffff800`0285e486 : fffff880`009e9180 fffffa80`06a2e680 fffff880`009f3f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02df6d80 00000000`00000000 : fffff880`02df7000 fffff880`02df1000 fffff880`02df62b0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner

bernardodesousa · 27 Nov 2010

Oh, no

I'll try to get another GC. I'm just afraid I buy one and get the same error... Is there a way to know it for sure? My mother board has no video out, so I can't test the computer without my GC.