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Windows 7: Random [BSOD] for a few months

26 Nov 2010   #1

Windows 7 Professional 64bit
 
 
Random [BSOD] for a few months

EDIT: 12/24/2010 - SOLVED!

-----------------------------------------------------------------------------------
Hey guys!, I'm posting here cause I'm really desperate. For 6 months I've been getting random BSOD, some of them I already solved by changing my old memory stick. When I thought it was ok, more BSOD... I really don't know what to do anymore, I already tested my news memory sticks with memtest and tried to verify my drivers with verifier, please help me to solve this, I'm getting mad, cause I think I tried everything...
some of the BSOD that I've got are:
*pfn_list_corrupt - solved changing my older mem stick (2 months ago)
*memory management - appeared after I update my windows, but I undo this update and it didn't happened ultil now (1 week)
*PAGE_FAULT_IN_NONPAGED_AREA "STOP: 0x00000050" - I think I solved this creating a new pagefile in another HD, after that it didn't happened until now (2 days)
*SYSTEM_SERVICE_EXCEPTION "0x0000003b" - this one started a month ago, but it's very random, it can happen one time a week or even a month :S, but still a problem for me

here is my minidump file of the last BSOD (SYSTEM_SERVICE_EXCEPTION"0x0000003b")
MEGAUPLOAD - The leading online storage and file delivery service

I'll apreciate any help from you guys!
Thank You!

My System SpecsSystem Spec
26 Nov 2010   #2

Windows 7 Ultimate x86 SP1
 
 

Hello,
Remove Alcohol/Daemon software and uninstall its driver (sptd.sys) with this tools --> DuplexSecure - Downloads
Because sptd.sys have some issue with Windows 7 and for alternative software you may use MagicISO.

Then while troubleshoot your problem, it's better to remove Avira and replace it with MSE. You may go back to Avira after the BSOD gone but that's not recommended by me.
http://www.microsoft.com/security_essentials/

Update these drivers:
Code:
BS_I2cIo.sys Sun Jun 15 23:45:18 2008 --> BIOSTAR I2C I/O driver
Rt64win7.sys Thu Feb 26 01:04:13 2009 --> Realtek NIC driver
sptd.sys     Mon Nov 08 16:25:33 2010 --> Uninstall with SPTDinst
If the problem persist, follow this instruction to collect all necessaries data:
Blue Screen of Death (BSOD) Posting Instructions

Log
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, 0, fffff88005b43dc0, 0}

Probably caused by : win32k.sys ( win32k!GdiUnmapGDIW32PIDLockedBitmaps+dd )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000000000000, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88005b43dc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
+9c
00000000`00000000 ??              ???

CONTEXT:  fffff88005b43dc0 -- (.cxr 0xfffff88005b43dc0)
rax=000000001510086e rbx=000000001510086e rcx=0000000000000000
rdx=fffffa80062df060 rsi=0000000000000920 rdi=fffff900c2ad76d0
rip=0000000000000000 rsp=fffff88005b447a8 rbp=fffff88005b44b1f
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8005976940
r11=fffffa80062df060 r12=0000000000000001 r13=0000000000000001
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
00000000`00000000 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dllhost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88005b44b1f to 0000000000000000

STACK_TEXT:  
fffff880`05b447a8 fffff880`05b44b1f : 00000000`00000920 fffff900`c2ad76d0 fffffa80`0597cf90 fffff960`002d15f9 : 0x0
fffff880`05b447b0 00000000`00000920 : fffff900`c2ad76d0 fffffa80`0597cf90 fffff960`002d15f9 00000000`00000001 : 0xfffff880`05b44b1f
fffff880`05b447b8 fffff900`c2ad76d0 : fffffa80`0597cf90 fffff960`002d15f9 00000000`00000001 fffffa80`062d6c90 : 0x920
fffff880`05b447c0 fffffa80`0597cf90 : fffff960`002d15f9 00000000`00000001 fffffa80`062d6c90 00000000`00000030 : 0xfffff900`c2ad76d0
fffff880`05b447c8 fffff960`002d15f9 : 00000000`00000001 fffffa80`062d6c90 00000000`00000030 fffffa80`062d6b30 : 0xfffffa80`0597cf90
fffff880`05b447d0 fffff960`00174920 : 00000000`00000920 fffff880`05b44b00 fffff900`c2ad76d0 fffffa80`00000000 : win32k!GdiUnmapGDIW32PIDLockedBitmaps+0xdd
fffff880`05b44800 fffff960`00174063 : fffffa80`05a4e500 fffff880`05b44be0 00020508`00000000 fffffa80`062d5b60 : win32k!GdiProcessCallout+0x200
fffff880`05b44880 fffff800`02d605e1 : fffffa80`05a4e560 00000000`00000000 00000000`00000000 fffffa80`062df060 : win32k!W32pProcessCallout+0x6b
fffff880`05b448b0 fffff800`02d3ab3d : 00000000`00000000 fffffa80`062d6e01 00000000`78457300 00000000`00000000 : nt!PspExitThread+0x2b1
fffff880`05b44980 fffff800`02a5aa43 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PsExitSpecialApc+0x1d
fffff880`05b449b0 fffff800`02a5ae80 : 00000000`00000000 fffff880`05b44a30 fffff800`02d3b710 00000000`00000001 : nt!KiDeliverApc+0x2eb
fffff880`05b44a30 fffff800`02a7d1f7 : fffffa80`062df060 00000000`01e1f738 fffff880`05b44b88 fffff8a0`02b6b060 : nt!KiInitiateUserApc+0x70
fffff880`05b44b70 00000000`774f046a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`01e1f718 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774f046a


FOLLOWUP_IP: 
win32k!GdiUnmapGDIW32PIDLockedBitmaps+dd
fffff960`002d15f9 488b5c2430      mov     rbx,qword ptr [rsp+30h]

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  win32k!GdiUnmapGDIW32PIDLockedBitmaps+dd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

STACK_COMMAND:  .cxr 0xfffff88005b43dc0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!GdiUnmapGDIW32PIDLockedBitmaps+dd

BUCKET_ID:  X64_0x3B_win32k!GdiUnmapGDIW32PIDLockedBitmaps+dd

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Nov 2010   #3

Windows 7 Professional 64bit
 
 

Thanks for your reply Wish!, I'm trying to do what you said, but I just need your help in one more thing... I didn't find the "BIOSTAR I2C I/O driver" and "Realtek NIC driver" for my motherboard (G41-M7), could you help me to find the right link?
I'll be waiting for your reply!, thank you!
My System SpecsSystem Spec
.


27 Nov 2010   #4

Windows 7 Ultimate x86 SP1
 
 

BIOSTAR I2C I/O driver = could be part of chipset driver

For your Realtek = go to device manager -> Expand Network adapter -> Realtek properties
And find the match for that driver -> Realtek
My System SpecsSystem Spec
27 Nov 2010   #5

Windows 7 Professional 64bit
 
 

I did all that you told me, I just thought strange that the "new" driver that I downloaded from the Realtek website is older (2008) than the driver that you said to me uninstall (2009), is it ok? there's a driver in biostar driver's website that is from 2010, what do you think I should do? well, I'm hopping it solve my problem!, I'll be posting here in a few days the results, thanks you so much again Wish!
My System SpecsSystem Spec
27 Nov 2010   #6

Windows 7 Ultimate x86 SP1
 
 

You're welcome
Btw that's weird, the Realtek driver must be 2010, then better to use the driver from Biostar instead the older one.
My System SpecsSystem Spec
27 Nov 2010   #7

Windows 7 Professional 64bit
 
 

I'll do it than!, but another thing if you could help me, as you told me, I unininstalled Avira but I would'nt like to install MSE because I already had some problems in the past when I updated my Windows, like another kind of BSOD and I reverted this by uninstalling the update, so there's another antivirus that i could install?
My System SpecsSystem Spec
27 Nov 2010   #8

64-bit Windows 8.1 Pro
 
 

Avast is a good, free alternative..
My System SpecsSystem Spec
27 Nov 2010   #9

Windows 7 Ultimate x86 SP1
 
 

For me MSE is work fine and the compatibility with kernel windows is best than other AV that created by non MS.
If you have some problem before, maybe it was cause by the old driver or 3rd driver like sptd.sys.
So just give it a try and we'll see if the problem persist. Or a week after the BSOD gone, you may change the AV whatever you like.
My System SpecsSystem Spec
27 Nov 2010   #10

Windows 7 Professional 64bit
 
 

hey guys!, bad news , I just got another BSOD that I never had before (STOP:0x000000C4) using driver verifier, but I'm pretty sure that it's relalated to the realtek drivers (last version) that I installed yesterday, please take a look at my minidump:
MEGAUPLOAD - The leading online storage and file delivery service

Thank you, again
My System SpecsSystem Spec
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