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Windows 7: BSOD on brand new HP w/ W7 64 bit


27 Nov 2010   #1

Windows 7 Home Premium 64-bit
 
 
BSOD on brand new HP w/ W7 64 bit

My two week old HP laptop is having issues. I have received the BSOD 2-3 times and a black screen, straight to restart once. Here is the most recent error and attached dmp files.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000006F8
BCP4: FFFFF80002C86EC0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112710-25724-01.dmp
C:\Users\jcmontag\AppData\Local\Temp\WER-46347-0.sysdata.xml

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I just bought this computer and believe that it is still under warranty. So, if it is a hardware issue, I hopefully could get it replaced if I act quickly. Fingers crossed that it is nothing serious!

Really appreciate the help! Thanks

My System SpecsSystem Spec
.

28 Nov 2010   #2

Windows 7 Ultimate x86 SP1
 
 

Hello,
By looking at debugger pattern, It seems the crash was caused by Zone Alarm.
Try to uninstall Zone ALarm completely or use this tools if you have problem uninstalling ZA -> http://download.zonealarm.com/bin/fr...cpes_clean.exe

Also update your Realtek NIC driver -> Realtek

Then we'll see if the problem persist.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050033, 6f8, fffff80002c4fec0}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000006f8
Arg4: fffff80002c4fec0

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002c86ca9 to fffff80002c87740

STACK_TEXT:  
fffff880`02fd9ce8 fffff800`02c86ca9 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000006f8 : nt!KeBugCheckEx
fffff880`02fd9cf0 fffff800`02c85172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02fd9e30 fffff800`02c4fec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`02ff5ee0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02c85172 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
My System SpecsSystem Spec
28 Nov 2010   #3

Windows 7 Home Premium 64-bit
 
 

Thanks! I uninstalled Zonealarm and updated the drivers. The crashes have been sporadic as to when they occur, but i will monitor the situation and post any further crashes.

Thank you again for the help!
My System SpecsSystem Spec
.


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 BSOD on brand new HP w/ W7 64 bit




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