BSOD at shut down

mateo315 · 29 Nov 2010

Hello all,

I recently bought (2 months ago) this Gateway ZA8 notebook to take with me to Afghanistan. I had only had 2 blue screens at first (don't know why). I recently installed a computer monitoring program, called webwatcher, that was highly recommended. after installing, the computer would go to the BSOD at shut down. Sometimes it would do it at startup also. please take a look at the reports and any help would help. thank you all

mateo315

OS: windows 7 home premium x64
processor: amd athlon x2 dual core processor L310
computer: ACPI x64 based PC
disk driver: WDC WD2500BEVT-22ZCT0 ATA device
video card: ATI Radeon X1270

mateo315 · 29 Nov 2010

can someone please help.

CarlTR6 · 29 Nov 2010

Hi, mateo; and welcome to the forum. I looked at your four most recent dumps. All four indicated memory corruption. Unfortunately, they do not give the cause of the memory corruption. Therefore you will have to troubleshoot.

You have a known BSOD maker on your system, Daemon Tools. It uses a driver, found in your dump, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads. Select uninstall; do NOT select reinstall.

Here is a free alternative CD virtualization program that does not use the sptd.sys driver.
Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

Outdated drivers can and do cause memory corruption and crashes with Win 7. Software designed for XP will not work well with Win 7. I find the following outdated drivers loaded on your system. The ones in bold font are really obsolete. Update or eliminate the following drivers.

Apfiltr.sys Sun May 24 06:57:40 2009 - Alps pointing device. OEM - none at ã‚¢ãƒ«ãƒ—ã‚¹é›»æ°—. Update this driver from your computer manufacturer's website.

DKbFltr.sys Wed Mar 25 23:15:42 2009 - Dritek Keyboard Filter driver. Technical Support. Update this driver.

lmimirr.sys Tue Apr 10 18:32:45 2007 - RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver, https://secure.logmein.com/US/home.aspx. This software is obsolete; uninstall it.

LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 - RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver, https://secure.logmein.com/US/home.aspx. This sotware is obsolete; uninstall it.

RaInfo.sys Fri Jan 04 13:57:14 2008 - LogMeIn/RemotelyAnywhere Kernel Information Provider RemotelyAnywhere - Remote Access Solutions. This dotware is obsolete; uninstall it.

Rt64win7.sys Fri May 22 10:52:30 2009 - Realtek 8101E/8168/8169 Network Driver Interface Specification 6.20 64-bit Driver. Latest PCIe GBE (GigaBit Ethernet) drivers here: Realtek.

How to find drivers -

- I have listed links to most of the drivers in the code box above. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
- - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper

Code:

Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a02000 PsLoadedModuleList = 0xfffff800`02c3fe50
Debug session time: Sun Nov 28 20:26:24.821 2010 (GMT-5)
System Uptime: 0 days 0:01:28.614
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {dc, 2, 1, fffff80002a4e055}

Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000000000dc, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a4e055, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002caa0e0
 00000000000000dc 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeStackAttachProcess+115
fffff800`02a4e055 f00fc186dc000000 lock xadd dword ptr [rsi+0DCh],eax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002fce4a0 -- (.trap 0xfffff88002fce4a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000008 rbx=0000000000000000 rcx=fffffa80015fe0a0
rdx=fffff88002fce7a0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a4e055 rsp=fffff88002fce630 rbp=fffff88002fce7a0
 r8=fffffa80015fe090  r9=fffff88002fcea80 r10=fffff80002a02000
r11=fffffa80015fe040 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KeStackAttachProcess+0x115:
fffff800`02a4e055 f00fc186dc000000 lock xadd dword ptr [rsi+0DCh],eax ds:00000000`000000dc=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a71ca9 to fffff80002a72740

STACK_TEXT:  
fffff880`02fce358 fffff800`02a71ca9 : 00000000`0000000a 00000000`000000dc 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`02fce360 fffff800`02a70920 : 00000000`00000000 fffffa80`015fe040 fffffa80`047de1f0 fffff8a0`01d73b60 : nt!KiBugCheckDispatch+0x69
fffff880`02fce4a0 fffff800`02a4e055 : fffff880`02fce648 fffff880`02fcea28 fffff880`02fce7b8 fffffa80`02588ac6 : nt!KiPageFault+0x260
fffff880`02fce630 fffffa80`02585a93 : fffff880`02fce7b0 00000000`000001ef 00000000`00440042 fffffa80`0258e0f0 : nt!KeStackAttachProcess+0x115
fffff880`02fce6b0 fffff880`02fce7b0 : 00000000`000001ef 00000000`00440042 fffffa80`0258e0f0 00000000`00000000 : 0xfffffa80`02585a93
fffff880`02fce6b8 00000000`000001ef : 00000000`00440042 fffffa80`0258e0f0 00000000`00000000 00000000`000001ef : 0xfffff880`02fce7b0
fffff880`02fce6c0 00000000`00440042 : fffffa80`0258e0f0 00000000`00000000 00000000`000001ef 00000000`00000000 : 0x1ef
fffff880`02fce6c8 fffffa80`0258e0f0 : 00000000`00000000 00000000`000001ef 00000000`00000000 00000000`00000000 : 0x440042
fffff880`02fce6d0 00000000`00000000 : 00000000`000001ef 00000000`00000000 00000000`00000000 00000000`00000001 : 0xfffffa80`0258e0f0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KeStackAttachProcess+115
fffff800`02a4e055 f00fc186dc000000 lock xadd dword ptr [rsi+0DCh],eax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KeStackAttachProcess+115

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0xA_nt!KeStackAttachProcess+115

BUCKET_ID:  X64_0xA_nt!KeStackAttachProcess+115

Followup: MachineOwner
---------

Debug session time: Sun Nov 28 20:17:37.852 2010 (GMT-5)
System Uptime: 0 days 0:01:24.645
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80002aa87e7, 0, 7efa0000}

Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002aa87e7, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa0000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!RtlImageNtHeaderEx+3f
fffff800`02aa87e7 66390a          cmp     word ptr [rdx],cx

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000007efa0000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d000e0
 000000007efa0000 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

EXCEPTION_RECORD:  fffff880050e1438 -- (.exr 0xfffff880050e1438)
ExceptionAddress: fffff80002aa87e7 (nt!RtlImageNtHeaderEx+0x000000000000003f)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 000000007efa0000
Attempt to read from address 000000007efa0000

TRAP_FRAME:  fffff880050e14e0 -- (.trap 0xfffff880050e14e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000005a4d
rdx=000000007efa0000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002aa87e7 rsp=fffff880050e1678 rbp=fffff880050e17b0
 r8=0000000000000000  r9=fffff880050e16b8 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!RtlImageNtHeaderEx+0x3f:
fffff800`02aa87e7 66390a          cmp     word ptr [rdx],cx ds:0001:00000000`7efa0000=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002b02a39 to fffff80002ac8740

STACK_TEXT:  
fffff880`050e0c68 fffff800`02b02a39 : 00000000`0000001e ffffffff`c0000005 fffff800`02aa87e7 00000000`00000000 : nt!KeBugCheckEx
fffff880`050e0c70 fffff800`02ac7d82 : fffff880`050e1438 fffff880`050918d0 fffff880`050e14e0 00000000`00000000 : nt!KiDispatchException+0x1b9
fffff880`050e1300 fffff800`02ac68fa : 00000000`00000000 fffff880`050918d0 fffffa80`04106500 fffff800`02dded2e : nt!KiExceptionDispatch+0xc2
fffff880`050e14e0 fffff800`02aa87e7 : fffff800`02aa8872 00000000`00000010 00000000`00000082 fffff880`050e16a8 : nt!KiPageFault+0x23a
fffff880`050e1678 fffff800`02aa8872 : 00000000`00000010 00000000`00000082 fffff880`050e16a8 fffffa80`042cf040 : nt!RtlImageNtHeaderEx+0x3f
fffff880`050e1680 fffffa80`02563bc6 : fffff880`050e17b0 00000000`00000000 fffffa80`02568260 fffffa80`0256c300 : nt!RtlImageNtHeader+0x1e
fffff880`050e16b0 fffff880`050e17b0 : 00000000`00000000 fffffa80`02568260 fffffa80`0256c300 00000000`00000000 : 0xfffffa80`02563bc6
fffff880`050e16b8 00000000`00000000 : fffffa80`02568260 fffffa80`0256c300 00000000`00000000 00000000`00000000 : 0xfffff880`050e17b0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!RtlImageNtHeaderEx+3f
fffff800`02aa87e7 66390a          cmp     word ptr [rdx],cx

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nt!RtlImageNtHeaderEx+3f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x1E_nt!RtlImageNtHeaderEx+3f

BUCKET_ID:  X64_0x1E_nt!RtlImageNtHeaderEx+3f

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`04850000 fffff880`04895000   a0j4c7pn a0j4c7pn.SYS Tue Jul 14 17:12:55 2009 (4A5CF4D7)
fffff880`01000000 fffff880`01057000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`03c3c000 fffff880`03cc6000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`048ac000 fffff880`048c2000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`02cb7000 fffff880`02cce000   amdk8    amdk8.sys    Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`00e2a000 fffff880`00e35000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`04800000 fffff880`04841000   Apfiltr  Apfiltr.sys  Sun May 24 06:57:40 2009 (4A192824)
fffff880`00fdf000 fffff880`00fe8000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e00000 fffff880`00e2a000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`048d1000 fffff880`04af5000   athrx    athrx.sys    Wed Mar 31 21:54:32 2010 (4BB3FCD8)
fffff880`0407f000 fffff880`045ef000   atikmdag atikmdag.sys Tue Jul 21 11:59:53 2009 (4A65E5F9)
fffff880`00f31000 fffff880`00f3d000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`0167d000 fffff880`01684000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`02c80000 fffff880`02c91000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`023a1000 fffff880`023bf000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00740000 fffff960`00767000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`03b90000 fffff880`03bba000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cd6000 fffff880`00d96000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01200000 fffff880`01230000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c78000 fffff880`00cd6000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`02cce000 fffff880`02cd2500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`0148a000 fffff880`014fd000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00f28000 fffff880`00f31000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`04895000 fffff880`048a5000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`03bba000 fffff880`03bc8000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02c62000 fffff880`02c80000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03c00000 fffff880`03c0f000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`015d8000 fffff880`015ee000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04bb6000 fffff880`04bc2000   DKbFltr  DKbFltr.sys  Wed Mar 25 23:15:42 2009 (49CAF35E)
fffff880`03b6e000 fffff880`03b90000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`03bd4000 fffff880`03bdd000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`03bc8000 fffff880`03bd4000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`03bdd000 fffff880`03bf0000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`03a4b000 fffff880`03a57000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`02cdc000 fffff880`02dd0000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04000000 fffff880`04046000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`00e35000 fffff880`00e49000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00d96000 fffff880`00de2000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0150e000 fffff880`01518000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`0159e000 fffff880`015d8000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0162b000 fffff880`01675000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04c00000 fffff880`04c0d000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02a0f000 fffff800`02a58000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04b74000 fffff880`04b98000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`022d9000 fffff880`023a1000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`017e9000 fffff880`017f2000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`04b98000 fffff880`04bb6000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04bc2000 fffff880`04bd1000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bb6000 fffff800`00bb9000   kdcom    kdcom.dll    Fri Oct 08 07:17:09 2010 (4CAEFDB5)
fffff880`03a6d000 fffff880`03ab0000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`01470000 fffff880`0148a000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`04df9000 fffff880`04dfe200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`02246000 fffff880`0225b000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`048a5000 fffff880`048ac000   lmimirr  lmimirr.sys  Tue Apr 10 18:32:45 2007 (461C108D)
fffff880`034db000 fffff880`034ee000   LMIRfsDriver LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
fffff880`02202000 fffff880`02225000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c57000 fffff880`00c64000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`03a57000 fffff880`03a65000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04841000 fffff880`04850000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`00fc5000 fffff880`00fdf000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c2a000 fffff880`00c57000   MpFilter MpFilter.sys Sat Mar 20 01:58:08 2010 (4BA463F0)
fffff880`023bf000 fffff880`023d7000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`03436000 fffff880`03463000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`03463000 fffff880`034b1000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`034b1000 fffff880`034d4000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`00de2000 fffff880`00ded000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01057000 fffff880`01061000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01412000 fffff880`01470000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03deb000 fffff880`03df6000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`017d7000 fffff880`017e9000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01685000 fffff880`01777000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`048c2000 fffff880`048ce000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`022ae000 fffff880`022c1000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`02dd0000 fffff880`02dff000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03b1c000 fffff880`03b31000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03d50000 fffff880`03d5f000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`03cc6000 fffff880`03d0b000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01777000 fffff880`017d7000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`00ded000 fffff880`00dfe000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03ddf000 fffff880`03deb000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02a58000 fffff800`03034000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01231000 fffff880`013d4000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01409000 fffff880`01412000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`0225b000 fffff880`022ae000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`03d14000 fffff880`03d3a000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00f13000 fffff880`00f28000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`0106e000 fffff880`010a1000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fae000 fffff880`00fb5000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00fb5000 fffff880`00fc5000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`014fd000 fffff880`0150e000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`034ee000 fffff880`03594000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`03b31000 fffff880`03b6e000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c64000 fffff880`00c78000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`034d4000 fffff880`034db000   RaInfo   RaInfo.sys   Fri Jan 04 13:57:14 2008 (477E818A)
fffff880`04bd1000 fffff880`04bf5000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`02c00000 fffff880`02c1b000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`02c1b000 fffff880`02c3c000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`02c3c000 fffff880`02c56000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03d8e000 fffff880`03ddf000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`013f5000 fffff880`013fe000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`00fe8000 fffff880`00ff1000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`00ff1000 fffff880`00ffa000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01564000 fffff880`0159e000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`022c1000 fffff880`022d9000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04046000 fffff880`0407f000   Rt64win7 Rt64win7.sys Fri May 22 10:52:30 2009 (4A16BC2E)
fffff880`04c10000 fffff880`04df8f00   RTKVHD64 RTKVHD64.sys Tue Oct 06 06:51:17 2009 (4ACB2125)
fffff880`011d1000 fffff880`01200000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`03594000 fffff880`0359f000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`01675000 fffff880`0167d000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`010a2000 fffff880`011c8000   sptd     sptd.sys     Sun Oct 11 16:55:14 2009 (4AD24632)
fffff880`0359f000 fffff880`035cc000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`048ce000 fffff880`048cf480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01800000 fffff880`019fd000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`035cc000 fffff880`035de000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`03c2f000 fffff880`03c3c000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`03c11000 fffff880`03c2f000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`03d7a000 fffff880`03d8e000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00430000 fffff960`0043a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`02c91000 fffff880`02cb7000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`03ab0000 fffff880`03ac2000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`03a00000 fffff880`03a1d000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`04c0d000 fffff880`04c0ef00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04b63000 fffff880`04b74000   usbehci  usbehci.sys  Fri Dec 04 02:26:02 2009 (4B18B98A)
fffff880`03ac2000 fffff880`03b1c000   usbhub   usbhub.sys   Fri Dec 04 02:26:39 2009 (4B18B9AF)
fffff880`04b02000 fffff880`04b0d000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04b0d000 fffff880`04b63000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`03a1d000 fffff880`03a4a200   usbvideo usbvideo.sys Wed Mar 03 23:40:57 2010 (4B8F39D9)
fffff880`01061000 fffff880`0106e000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`013e7000 fffff880`013f5000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`00c00000 fffff880`00c25000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00f3d000 fffff880`00f52000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f52000 fffff880`00fae000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01518000 fffff880`01564000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`04af5000 fffff880`04b02000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`03d3a000 fffff880`03d50000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`03d5f000 fffff880`03d7a000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`00e49000 fffff880`00e59000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e60000 fffff880`00f04000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f04000 fffff880`00f13000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03d0b000 fffff880`03d14000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00070000 fffff960`0037f000   win32k   win32k.sys   Tue Aug 31 22:58:04 2010 (4C7DC13C)
fffff880`02cd3000 fffff880`02cdc000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`011c8000 fffff880`011d1000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`02225000 fffff880`02246000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`017f2000 fffff880`01800000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`015ee000 fffff880`015fa000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01400000 fffff880`01409000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`013d4000 fffff880`013e7000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`00c00000 fffff880`00c2a000   cdrom.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000

Remove sptd.sys and update or eliminate the out of date drivers. Reboot and run your system. Let's see how it does. Post back and let us know. If you get another BSOD, upload it and we will go from there.

mateo315 · 30 Nov 2010

there was a BSOD again. I uninstalled the daemon tools. I could not find an updated driver for logmein, but I need the program on my computer.

this was on the unexpected shutdown window that popped up on restart:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002AB77E7
BCP3: 0000000000000000
BCP4: 000007FFFFFA0000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112910-28828-01.dmp
C:\Users\Victor\AppData\Local\Temp\WER-103771-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I also posted the new dump file and performance report. thank you so much for taking time to help with my problem.

zigzag3143 · 30 Nov 2010

mateo315 said:

there was a BSOD again. I uninstalled the daemon tools. I could not find an updated driver for logmein, but I need the program on my computer.

this was on the unexpected shutdown window that popped up on restart:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002AB77E7
BCP3: 0000000000000000
BCP4: 000007FFFFFA0000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112910-28828-01.dmp
C:\Users\Victor\AppData\Local\Temp\WER-103771-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I also posted the new dump file and performance report. thank you so much for taking time to help with my problem.

Um no you didnt remove SPTD.sys.
sptd.sys fffff880`01092000 10/11/2009 15:55:14 0x4ad24632 fffff880`011b8000 0x00126000

CarlTR6 · 30 Nov 2010

And you have not updated these drivers. You do not need LogMeIn if it will not run on your computer without crashing. With those out of date drivers, that will be the case. Uninstall this version and upgrade.

Apfiltr.sys Sun May 24 06:57:40 2009 - Alps pointing device. OEM - none at ã‚¢ãƒ«ãƒ—ã‚¹é›»æ°—. Update this driver from your computer manufacturer's website.

DKbFltr.sys Wed Mar 25 23:15:42 2009 - Dritek Keyboard Filter driver. Technical Support. Update this driver.

lmimirr.sys Tue Apr 10 18:32:45 2007 - RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver, https://secure.logmein.com/US/home.aspx. This software is obsolete; uninstall it.

LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 - RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver, https://secure.logmein.com/US/home.aspx. This sotware is obsolete; uninstall it.

RaInfo.sys Fri Jan 04 13:57:14 2008 - LogMeIn/RemotelyAnywhere Kernel Information Provider RemotelyAnywhere - Remote Access Solutions. This software is obsolete; uninstall it.

Rt64win7.sys Fri May 22 10:52:30 2009 - Realtek 8101E/8168/8169 Network Driver Interface Specification 6.20 64-bit Driver. Latest PCIe GBE (GigaBit Ethernet) drivers here: Realtek.

mateo315 · 30 Nov 2010

I called the logmein support and they said I can delete their driver without impairing the program. I did this through the device manager. I also double checked to make sure the SPTD driver was not installed. it is not and I also included a screen shot of the message box. after I did all of this I had to restart the computer to ensure the logmein driver was deleted. during shut down I had another BSOD. then I couldnt restart because it kept giving me a BSOD. I let the computer sit for about an hour before trying again and this time it turned on. I am really desperate. I am getting ready to head overseas for a year. this computer is the only way I will have contact with my wife and two girls. I can bring it back to Microsoft store, however, I am leaving within the next two weeks and there are no retail stores where I am working out of now. I really appreciate your help.

here is the most recent unexpected shutdown message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000000000000DC
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002AA8055
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\113010-33197-01.dmp
C:\Users\Victor\AppData\Local\Temp\WER-734655-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

CarlTR6 · 30 Nov 2010

Good job with sptd.sys; it is no longer showing up on your system. Are you military? If so I wish you the best with your tour.

You are going to have to bite the bullet and uninstall LogMeIn. These 2007 and 2008 drivers are not going to work with Win7. Try the latest version of TeamViewer in place of LogMeIn. It works fine with Win 7.

You also are going have to update those three other drivers, especially Rt64win7.sys. If you don't rid your system of conflicts, you will continue to get BSOS's. Up to date drivers are important for Win 7.

Apfiltr.sys Sun May 24 06:57:40 2009 - Alps pointing device. OEM - none at ã‚¢ãƒ«ãƒ—ã‚¹é›»æ°—. Update this driver from your computer manufacturer's website.

DKbFltr.sys Wed Mar 25 23:15:42 2009 - Dritek Keyboard Filter driver. Technical Support. Update this driver.

lmimirr.sys Tue Apr 10 18:32:45 2007 - RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver, https://secure.logmein.com/US/home.aspx. This software is obsolete; uninstall it.

LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 - RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver, https://secure.logmein.com/US/home.aspx. This sotware is obsolete; uninstall it.

RaInfo.sys Fri Jan 04 13:57:14 2008 - LogMeIn/RemotelyAnywhere Kernel Information Provider RemotelyAnywhere - Remote Access Solutions. This software is obsolete; uninstall it.

Rt64win7.sys Fri May 22 10:52:30 2009 - Realtek 8101E/8168/8169 Network Driver Interface Specification 6.20 64-bit Driver. Latest PCIe GBE (GigaBit Ethernet) drivers here: Realtek.

Code:

Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a07000 PsLoadedModuleList = 0xfffff800`02c44e50
Debug session time: Tue Nov 30 17:55:46.664 2010 (GMT-5)
System Uptime: 0 days 0:12:48.457
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {1018560f0, 2, 0, fffff80002a7e995}

Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+1d5 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000001018560f0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a7e995, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002caf0e0
 00000001018560f0 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiCommitThreadWait+1d5
fffff800`02a7e995 488bbb90000000  mov     rdi,qword ptr [rbx+90h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  taskeng.exe

TRAP_FRAME:  fffff880063277c0 -- (.trap 0xfffff880063277c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000007fffffa6000 rbx=0000000000000000 rcx=fffff88006327910
rdx=00000000000007ff rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a7e995 rsp=fffff88006327950 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000007e00 r10=0000000000000008
r11=fffffa800242ca0c r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!KiCommitThreadWait+0x1d5:
fffff800`02a7e995 488bbb90000000  mov     rdi,qword ptr [rbx+90h] ds:0888:00000000`00000090=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a76ca9 to fffff80002a77740

STACK_TEXT:  
fffff880`06327678 fffff800`02a76ca9 : 00000000`0000000a 00000001`018560f0 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`06327680 fffff800`02a75920 : fffffa80`029a6060 00000001`01856060 00000002`9021a546 fffff800`02bf1e80 : nt!KiBugCheckDispatch+0x69
fffff880`063277c0 fffff800`02a7e995 : fffffa80`01856060 fffffa80`01856060 fffff8a0`00000000 fffffa80`00000000 : nt!KiPageFault+0x260
fffff880`06327950 fffff800`02a822a1 : fffffa80`01ca47b8 fffffa80`01856060 fffffa80`000000af fffff8a0`08e07c20 : nt!KiCommitThreadWait+0x1d5
fffff880`063279e0 fffff800`02d72df7 : fffffa80`00010000 fffff880`06327bc8 00000000`00000001 fffff880`06327b40 : nt!KeRemoveQueueEx+0x301
fffff880`06327a90 fffff800`02a87aa6 : 00000000`00000000 fffff880`06327ba8 fffff880`06327bc8 00000000`00000001 : nt!IoRemoveIoCompletion+0x47
fffff880`06327b20 fffff800`02a76993 : fffffa80`01856060 00000000`76f94270 fffff880`06327ca0 00000000`00000000 : nt!NtWaitForWorkViaWorkerFactory+0x285
fffff880`06327c20 00000000`76ee165a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`041cf868 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76ee165a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiCommitThreadWait+1d5
fffff800`02a7e995 488bbb90000000  mov     rdi,qword ptr [rbx+90h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KiCommitThreadWait+1d5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0xA_nt!KiCommitThreadWait+1d5

BUCKET_ID:  X64_0xA_nt!KiCommitThreadWait+1d5

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`00e9d000 fffff880`00ef4000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`03ab0000 fffff880`03b3a000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04be4000 fffff880`04bfa000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`039c6000 fffff880`039dd000   amdk8    amdk8.sys    Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`00e4d000 fffff880`00e58000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`04b7d000 fffff880`04bbe000   Apfiltr  Apfiltr.sys  Sun May 24 06:57:40 2009 (4A192824)
fffff880`00e1a000 fffff880`00e23000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e23000 fffff880`00e4d000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`0487d000 fffff880`04aa1000   athrx    athrx.sys    Wed Mar 31 21:54:32 2010 (4BB3FCD8)
fffff880`03e40000 fffff880`043b0000   atikmdag atikmdag.sys Tue Jul 21 11:59:53 2009 (4A65E5F9)
fffff880`00f65000 fffff880`00f71000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`038f4000 fffff880`038fb000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03bee000 fffff880`03bff000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`027ba000 fffff880`027d8000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00700000 fffff960`00727000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`046e5000 fffff880`0470f000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00d37000 fffff880`00df7000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`011ce000 fffff880`011fe000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00cd9000 fffff880`00d37000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03aa9000 fffff880`03aad500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00f5c000 fffff880`00f65000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`04bcd000 fffff880`04bdd000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`04e06000 fffff880`04e14000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03a8b000 fffff880`03aa9000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03a7c000 fffff880`03a8b000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01200000 fffff880`01216000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04b62000 fffff880`04b6e000   DKbFltr  DKbFltr.sys  Wed Mar 25 23:15:42 2009 (49CAF35E)
fffff880`04759000 fffff880`0477b000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`04787000 fffff880`04790000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0477b000 fffff880`04787000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`04790000 fffff880`047a3000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`047d3000 fffff880`047df000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`03c47000 fffff880`03d3b000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`03d3b000 fffff880`03d81000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`01122000 fffff880`01136000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`010d6000 fffff880`01122000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013e5000 fffff880`013ef000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`00e58000 fffff880`00e92000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0148b000 fffff880`014d5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`0470f000 fffff880`0471c000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02fe3000 fffff800`0302c000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04b20000 fffff880`04b44000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`047b1000 fffff880`047ca000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`047ca000 fffff880`047d2080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`047a3000 fffff880`047b1000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`026f2000 fffff880`027ba000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`014ef000 fffff880`014f8000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`04b44000 fffff880`04b62000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04b6e000 fffff880`04b7d000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bb9000 fffff800`00bbc000   kdcom    kdcom.dll    Fri Oct 08 07:17:09 2010 (4CAEFDB5)
fffff880`03800000 fffff880`03843000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`013ba000 fffff880`013d4000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`04e00000 fffff880`04e05200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`03e23000 fffff880`03e38000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04bdd000 fffff880`04be4000   lmimirr  lmimirr.sys  Tue Apr 10 18:32:45 2007 (461C108D)
fffff880`026b5000 fffff880`026c8000   LMIRfsDriver LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
fffff880`03e00000 fffff880`03e23000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`03c00000 fffff880`03c3c880   mcdbus   mcdbus.sys   Tue Feb 24 05:34:07 2009 (49A3CD1F)
fffff880`00cb8000 fffff880`00cc5000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`0464b000 fffff880`04659000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04bbe000 fffff880`04bcd000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`047df000 fffff880`047ec000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00e00000 fffff880`00e1a000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`038be000 fffff880`038eb000   MpFilter MpFilter.sys Sat Mar 20 01:58:08 2010 (4BA463F0)
fffff880`0269e000 fffff880`026ae000   MpNWMon  MpNWMon.sys  Sat Mar 20 01:58:00 2010 (4BA463E8)
fffff880`027d8000 fffff880`027f0000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`02600000 fffff880`0262d000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`0262d000 fffff880`0267b000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`0267b000 fffff880`0269e000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`03959000 fffff880`03964000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00efd000 fffff880`00f07000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01136000 fffff880`01194000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03a71000 fffff880`03a7c000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`014dd000 fffff880`014ef000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`014fb000 fffff880`015ed000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04824000 fffff880`04830000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`047ec000 fffff880`047ff000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`04830000 fffff880`0485f000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`046d0000 fffff880`046e5000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03bc4000 fffff880`03bd3000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`03b3a000 fffff880`03b7f000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`03964000 fffff880`03975000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03a65000 fffff880`03a71000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02a07000 fffff800`02fe3000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01217000 fffff880`013ba000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`038eb000 fffff880`038f4000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`03864000 fffff880`038b7000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`03b88000 fffff880`03bae000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00f47000 fffff880`00f5c000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f14000 fffff880`00f47000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fe2000 fffff880`00fe9000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00fe9000 fffff880`00ff9000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013d4000 fffff880`013e5000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`0443d000 fffff880`044e3000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`0471c000 fffff880`04759000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00cc5000 fffff880`00cd9000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`026ae000 fffff880`026b5000   RaInfo   RaInfo.sys   Fri Jan 04 13:57:14 2008 (477E818A)
fffff880`04800000 fffff880`04824000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0485f000 fffff880`0487a000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`03dba000 fffff880`03ddb000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`03ddb000 fffff880`03df5000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03a14000 fffff880`03a65000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0393e000 fffff880`03947000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03947000 fffff880`03950000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03950000 fffff880`03959000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01194000 fffff880`011ce000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`039e6000 fffff880`039fe000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`03d81000 fffff880`03dba000   Rt64win7 Rt64win7.sys Fri May 22 10:52:30 2009 (4A16BC2E)
fffff880`04e16000 fffff880`04ffef00   RTKVHD64 RTKVHD64.sys Tue Oct 06 06:51:17 2009 (4ACB2125)
fffff880`043b0000 fffff880`043df000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`044e3000 fffff880`044ee000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`044ee000 fffff880`045a5000   Sftfslh  Sftfslh.sys  Fri Apr 23 15:20:30 2010 (4BD1F2FE)
fffff880`045a5000 fffff880`045f2000   Sftplaylh Sftplaylh.sys Fri Apr 23 15:20:28 2010 (4BD1F2FC)
fffff880`055af000 fffff880`055ba000   Sftredirlh Sftredirlh.sys Fri Apr 23 15:20:39 2010 (4BD1F307)
fffff880`04659000 fffff880`04664000   Sftvollh Sftvollh.sys Fri Apr 23 15:20:08 2010 (4BD1F2E8)
fffff880`014d5000 fffff880`014dd000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`05519000 fffff880`055af000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`054b2000 fffff880`05519000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`04400000 fffff880`0442d000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`0487a000 fffff880`0487b480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`026c8000 fffff880`026da000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`03993000 fffff880`039a0000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`03975000 fffff880`03993000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`03a00000 fffff880`03a14000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00470000 fffff960`0047a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`039a0000 fffff880`039c6000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`043df000 fffff880`043f1000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`04600000 fffff880`0461d000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`04e14000 fffff880`04e15f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04b0f000 fffff880`04b20000   usbehci  usbehci.sys  Fri Dec 04 02:26:02 2009 (4B18B98A)
fffff880`04676000 fffff880`046d0000   usbhub   usbhub.sys   Fri Dec 04 02:26:39 2009 (4B18B9AF)
fffff880`04aae000 fffff880`04ab9000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04ab9000 fffff880`04b0f000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`0461d000 fffff880`0464a200   usbvideo usbvideo.sys Wed Mar 03 23:40:57 2010 (4B8F39D9)
fffff880`00f07000 fffff880`00f14000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`038fb000 fffff880`03909000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`03909000 fffff880`0392e000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00f71000 fffff880`00f86000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f86000 fffff880`00fe2000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01073000 fffff880`010bf000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`04aa1000 fffff880`04aae000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`03bae000 fffff880`03bc4000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`03bd3000 fffff880`03bee000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`0392e000 fffff880`0393e000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00c00000 fffff880`00ca4000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ca4000 fffff880`00cb3000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03b7f000 fffff880`03b88000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00090000 fffff960`0039f000   win32k   win32k.sys   Tue Aug 31 22:58:04 2010 (4C7DC13C)
fffff880`039dd000 fffff880`039e6000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00ef4000 fffff880`00efd000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`03843000 fffff880`03864000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`05400000 fffff880`05471000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`015ed000 fffff880`015fb000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`013ef000 fffff880`013fb000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`010bf000 fffff880`010c8000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`03881000 fffff880`03894000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`03894000 fffff880`038be000   cdrom.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000

mateo315 · 03 Dec 2010

I am having a little trouble finding the driver updates. I deleted the logmein program from my computer. how can I verify the drivers were deleted as well? I haven't shut down my computer because I haven't updated all the drivers, and I'm honestly a little afraid. any help with the drivers would be appreciated. thanks again.

CarlTR6 · 03 Dec 2010

To update your Apfiltr.sys (Alps) driver, go to your computer manufacturer's website and do a search for that driver. If you find it, download it to your desktop.

To update DKbFltr.sys, go Technical Support and search for the driver. Download it to your desktop.

For Rt64win7.sys, go to Realtek and download the updated driver. You may have to enter system information in order to find the driver.

Usually the downloads are in zipped folders. Unzip to a folder on your desktop. Open this folder and you will usually see an .exe file. Click on that file and it will install the updated driver. Do this for each driver you have downloaded. If a folder does not have an .exe file, open Device Manager, find the device, right click on the device and click on Properties>click on the Drivers tab>click on the Update drivers button>select Browse my computer and enter the path to the folder on your desktop.

Hope this helps.

BSOD at shut down

BSOD at shut down

it happened again

yet again

having trouble