Advise on reading dump report


  1. CosmoJoe
    Posts : 2
    Windows 7 Enterprise x64
       New #1

    Advise on reading dump report


    Hello!

    I am trying to track down the cause of some blue screen errors our users are experiencing with new E6410 laptops running Windows 7 Enterprise. I followed instructions online and downloaded the Windows Crash Anaylsis tools for 64bit and I got back the following report:

    I am concerned about the line that states:
    Unable to load image \SystemRoot\system32\DRIVERS\CMGShCEF.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for CMGShCEF.sys
    *** ERROR: Module load completed but symbols could not be loaded for CMGShCEF.sys

    Could not read faulting driver name
    Probably caused by : CMGShCEF.sys ( CMGShCEF+3e370 )

    The .dmp file is from another user's computer and I am running the analysis on my own computer. Are these results still valid despite this warning message?

    I can post the complete dump analysis if it would help, thanks!
      My Computer
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  3. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #2

    CMGShCEF.sys is part of a software from Credant Technologies, Inc.
    Update the software using it CREDANT | Data Encryption, Security and Compliance
      My Computer
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  4. CosmoJoe
    Posts : 2
    Windows 7 Enterprise x64
    Thread Starter
       New #3

    Thanks for the reply :)

    Do I need to be concerned about this message in the dump analysis:
    Unable to load image \SystemRoot\system32\DRIVERS\CMGShCEF.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for CMGShCEF.sys
    *** ERROR: Module load completed but symbols could not be loaded for CMGShCEF.sys

    Why am I getting this Warning and Error?
      My Computer
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  6. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #4

    Joe, Follow Yowan's advice and please read this thread, follow the instructions and post back. We will be glad to help you.

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer
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