Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: ATI HD5670 causes BlackSOD


30 Nov 2010   #1

Windows 7 Home Premium x64
 
 
ATI HD5670 causes BlackSOD

Hi everyone,
My specs are : OS: Windows 7 Home Premium x64, CPU : Intel Core i5 760, 2.8 G s1156, Mobo : GIGABYTE P55M-UD2, RAM : Corsair 2 x 2GB DDR3 1333, Graphics card : ATI Sapphire 512MB HD5670 GDDR5, PSU : 500W EarthWatts EA-500D (2x12V rails with 17A each output), Hard drive : 1TB Samsung SATA F3, display : 2 flat-screen monitors : hp L1520 and AG neovo.
Having built this new computer in early September (2010) I first encountered minor hiccups such as the odd screen flicker or screen switching off momentarily. In fact the very first “warning” in the “Event viewer” dates right back to software installation, its report reads :

At 20:16
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8005DCA4E0
BCP2: FFFFF88003E28CE0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmdag.sys
Server information: 4b62f924-e672-4c4f-86e7-144cbfb5debb

And it came immediately after the installation at 20:14 of :
Microsoft Office Office 64-bit Components 2007. Product Version: 12.0.4518.1014. Installation success or error status: 0.

My first serious problem on the 25th of that month was a BSOD. Error message for it reads:

A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80069512F0
BCP2: FFFFF880048ADCE0
BCP3: 0000000000000000
BCP4: 0000000000000000

The event viewer showed errors involving the Driver Display amdkmdap that “stopped responding”
All Windows problem reports in the Reliability Monitor look like this:
Sysdata.xml
WERInternalMetada.mxl
and no solution is ever found.

I then had on a nearly daily basis: screen going blank then black but still powered with the sound still working; or the screen freezing before a black screen appearing, occasionally loud screeching noises from speakers. Usually I would have to do a manual restart. These happened at any time: on logging on, viewing a film, after standby.
I did several system restore and blocked all updates as they seemed to trigger these BSOD, especially the Windows Defender updates.
Installed latest driver for the card from ATI website, no difference
Uninstalled all ATI software, downloaded new driver from website, no difference.
I sent a report of the problem to ATI who came back to me telling me to check all connections, etc. So not very helpful….
Then I swapped graphics cards and installed a Radeon X1900 series R580 and am using only one monitor. It has improved things dramatically, initially just some small problems, then it “ settled”. However I cannot use Video on Skype (loud screeches, freezes) and it will not play any games (Portal, WoW) it freezes. However, I want to use the other card, bought for this computer.
I would clearly welcome any input ; I am not sure whether this is a software or hardware problem, let alone what to do about it.
Thank you for reading this rather long post!!!!!

My System SpecsSystem Spec
.

02 Dec 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hello rammsteinalways. Welcome to the forum.

I would start by posting your BSOD dump files in the Crashes and Debugging forum like this: http://www.sevenforums.com/crashes-d...tructions.html
That will get the BSOD guys to comment on what the error means.

I'm not liking the sound of this "screeching" though. That indicates to me an electrical short of some kind.

Are you listening to sound through the video card's HDMI port? Is that where you get the screeching? Or does it come through the computer's audio ports via the on-board sound chip?

If HDMI, if you go into the BIOS and disable the on-board sound does the behavior go away? Let us know more about your sound & video configuration.

You might also try installing the video card in a different PCIe x16 slot. Be sure to uninstall it from device manager (and all the drivers & software) before making the switch. If electrical, it could be a bad slot/MB.
My System SpecsSystem Spec
04 Dec 2010   #3

Windows 7 Home Premium x64
 
 
Added attachment

Thank you very much for your reply I have done the zip file and attached it to my post.
About the sound config. all the sound is from the mother board and the screeching only came on when I tried to use the video link on Skype. But do note that I am running the older Radeon video card at the moment, I was having too many problems running the Sapphire HD5670. Of course the health check I have just done does not include the card that was causing all the original problems. Also I did not get Blue screens, only Black ones!!! just in case that makes a difference.......
looking forward to any insight you might glean from the zip file!!
My System SpecsSystem Spec
.


04 Dec 2010   #4

Windows 7 Home Premium 64 bit
 
 

Black screen is video card, few possibilities overheating, get latest drivers from AMD, bad video card (don't think it is), check your fans make sure they are not clogged with dust even on the video card fan. Most likely heat or drivers
My System SpecsSystem Spec
04 Dec 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

When you first took out the Radeon video card and put in the 5670,

and when you took out the 5670 and put back in the Radeon:

Did you completely uninstall (Remove a Program) all the video card software and uninstall the drivers each time?

Also: do you know what Canoscan is?
(that is the device in the report that does not have a driver installed)
Does that uninstalled device show up in Device Manager?
My System SpecsSystem Spec
06 Dec 2010   #6

Windows 7 Home Premium x64
 
 

Hi TVeblen,
Thank you very much for getting back to me again. The HD5670 is the first one I installed in this computer, which I put together this september (under supervision, fear not!). I used the Catalyst manager to uninstall the drivers and as I found out later I did leave some stuff behind. When I later swapped the cards, I made sure I uninstalled everything before putting the Radeon X1900 in.
re: canoscan. That is my scanner (cannon) and I don't see how that could be a problem. I have used it and I seem to recall installing the driver for it. However the Device Manager says there isn't one..... don't know what happened there...

My plan of action therefore: install driver for scanner, swap cards again putting the HD5670 (the headache one) back in, install latest drivers for it. La suite au prochain numéro, as we say in my home country (i.e. further developments in my next post!!).
Your help is very much appreciated, thank you again.
My System SpecsSystem Spec
06 Dec 2010   #7

Windows 7 Home Premium x64
 
 
1Bowtie, hello!!

Thank you for giving me a bit of hope re: the health of my card!! The problem cannot be dust, the computer is brand new, and I have had black screen on start-up. In fact I had one this evening and this is with the old "reliable" X1900 card!! The screen went black after I put in the password on start-up. The mouse was still active, but nothing else was happening. Had to restart. Of course this could be an entirely different problem to what I experienced before with the HD5670....
I think after I put in the card back in (see my other reply, above), if I have more problems (as I fully expect) I will change the OS to XP and see what I get. Could the mother board be at fault? Or could all this be explained by unsuitable software?

Thank you very much for your input!!
My System SpecsSystem Spec
06 Dec 2010   #8

Windows 7 Home Premium 64 bit
 
 

There is definitely a conflict causeing the problem, when you dl'd the drivers from AMD are you sure you got Win 7 64 bit drivers for your card. Is the card seated good and all connections tight, not sure about the newest Ati cards but i've used Radeon cards for over 10 years back in the Windows 98 days. When you uninstall the drivers make sure you delete any folders in program files that pertain to Ati,
My System SpecsSystem Spec
06 Dec 2010   #9

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Quote   Quote: Originally Posted by rammsteinalways View Post
My plan of action therefore: install driver for scanner, swap cards again putting the HD5670 (the headache one) back in, install latest drivers for it. La suite au prochain numéro, as we say in my home country (i.e. further developments in my next post!!).
Your help is very much appreciated, thank you again.
That is a good plan.
Missing and/or defective drivers for any device can cause unexpected problems with other devices as the OS struggles to resolve the conflict.
I would suggest completely uninstalling all of the printer/scanner drivers (I'm assuming it is an all-in-one) and reinstalling the drivers clean. If it is a stand alone scanner the same concept applies.

Same thing with the video card (either one). When dealing with issues like yours it is important to go the one step beyond to make sure the new driver is installed cleanly.
For that reason I would be sure to do it like so:

To change a video card, it is very important to follow proper procedure, as follows:
  • Go to the ATI website and download the most current known good driver and save it to an easy to find location.
  • Now go into Windows Explorer and in the C: drive find the Program Files > ATI folder (inside will be Drivers > your driver version) and delete it (the whole folder).
  • Go into Start > Control Panel > Remove a Program and uninstall all programs for the video card. For ATI, select “ATI Catalyst Install Manager” and click on “Change”, then “Uninstall All Components”. Do not restart the computer at this time.
  • Run DriverSweeper to uninstall all video remnants Guru3D - Driver Sweeper .
  • Shut down computer and disconnect power.
  • Remove the old card, install the new card. Make sure all auxiliary power connectors are plugged in.
  • Reconnect the power and boot the computer.
  • When it reaches the desktop Windows will find new hardware and will install it's own WDDM1.1 driver. Let it. You will be asked to restart. Do it.
  • Once back on the desktop you can now install the ATI driver package for your card.
Hope that helps.
My System SpecsSystem Spec
07 Dec 2010   #10

Windows 7 Home Premium x64
 
 

Brilliant!!! Thank you TVeblen for a very useful "how to" which I shall follow to the letter. The Driver Sweeper looks a pretty handy piece of software, especially for those like me who always leave "bits" (!!) behind.
I built this computer because I was really tired of not knowing anything about them, and so not understanding what was going on when things went wrong. Needless to say the learning curve is quite steep but it is very interesting and people like you make it possible.
Will be back with results!! Thank you again for your support.
My System SpecsSystem Spec
Reply

 ATI HD5670 causes BlackSOD




Thread Tools



Similar help and support threads for2: ATI HD5670 causes BlackSOD
Thread Forum
Solved BSOD and BlackSOD ntoskrnl.exe BSOD Help and Support
BlackSOD with cursor. BSOD Help and Support
ATI Radeon Sapphire HD5670 512mb Graphic Cards
Odd DVD/video playback with HD5670 Graphic Cards
Win 7 64X, XFX HD5670 Problems Graphic Cards
BlackSOD BSOD Help and Support
Ati radeon hd5670 Graphic Cards

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 01:13 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33