ATI HD5670 causes BlackSOD

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  1. Posts : 7
    Windows 7 Home Premium x64
       #1

    ATI HD5670 causes BlackSOD


    Hi everyone,
    My specs are : OS: Windows 7 Home Premium x64, CPU : Intel Core i5 760, 2.8 G s1156, Mobo : GIGABYTE P55M-UD2, RAM : Corsair 2 x 2GB DDR3 1333, Graphics card : ATI Sapphire 512MB HD5670 GDDR5, PSU : 500W EarthWatts EA-500D (2x12V rails with 17A each output), Hard drive : 1TB Samsung SATA F3, display : 2 flat-screen monitors : hp L1520 and AG neovo.
    Having built this new computer in early September (2010) I first encountered minor hiccups such as the odd screen flicker or screen switching off momentarily. In fact the very first “warning” in the “Event viewer” dates right back to software installation, its report reads :

    At 20:16
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA8005DCA4E0
    BCP2: FFFFF88003E28CE0
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmdag.sys
    Server information: 4b62f924-e672-4c4f-86e7-144cbfb5debb

    And it came immediately after the installation at 20:14 of :
    Microsoft Office Office 64-bit Components 2007. Product Version: 12.0.4518.1014. Installation success or error status: 0.

    My first serious problem on the 25th of that month was a BSOD. Error message for it reads:

    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent

    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA80069512F0
    BCP2: FFFFF880048ADCE0
    BCP3: 0000000000000000
    BCP4: 0000000000000000

    The event viewer showed errors involving the Driver Display amdkmdap that “stopped responding”
    All Windows problem reports in the Reliability Monitor look like this:
    Sysdata.xml
    WERInternalMetada.mxl
    and no solution is ever found.

    I then had on a nearly daily basis: screen going blank then black but still powered with the sound still working; or the screen freezing before a black screen appearing, occasionally loud screeching noises from speakers. Usually I would have to do a manual restart. These happened at any time: on logging on, viewing a film, after standby.
    I did several system restore and blocked all updates as they seemed to trigger these BSOD, especially the Windows Defender updates.
    Installed latest driver for the card from ATI website, no difference
    Uninstalled all ATI software, downloaded new driver from website, no difference.
    I sent a report of the problem to ATI who came back to me telling me to check all connections, etc. So not very helpful….
    Then I swapped graphics cards and installed a Radeon X1900 series R580 and am using only one monitor. It has improved things dramatically, initially just some small problems, then it “ settled”. However I cannot use Video on Skype (loud screeches, freezes) and it will not play any games (Portal, WoW) it freezes. However, I want to use the other card, bought for this computer.
    I would clearly welcome any input ; I am not sure whether this is a software or hardware problem, let alone what to do about it.
    Thank you for reading this rather long post!!!!!
    Last edited by rammsteinalways; 04 Dec 2010 at 11:43. Reason: attaching Dump files and system's health report
      My Computer


  2. Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       #2

    Hello rammsteinalways. Welcome to the forum.

    I would start by posting your BSOD dump files in the Crashes and Debugging forum like this: https://www.sevenforums.com/crashes-d...tructions.html
    That will get the BSOD guys to comment on what the error means.

    I'm not liking the sound of this "screeching" though. That indicates to me an electrical short of some kind.

    Are you listening to sound through the video card's HDMI port? Is that where you get the screeching? Or does it come through the computer's audio ports via the on-board sound chip?

    If HDMI, if you go into the BIOS and disable the on-board sound does the behavior go away? Let us know more about your sound & video configuration.

    You might also try installing the video card in a different PCIe x16 slot. Be sure to uninstall it from device manager (and all the drivers & software) before making the switch. If electrical, it could be a bad slot/MB.
      My Computer


  3. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Added attachment


    Thank you very much for your reply :) I have done the zip file and attached it to my post.
    About the sound config. all the sound is from the mother board and the screeching only came on when I tried to use the video link on Skype. But do note that I am running the older Radeon video card at the moment, I was having too many problems running the Sapphire HD5670. Of course the health check I have just done does not include the card that was causing all the original problems. Also I did not get Blue screens, only Black ones!!! just in case that makes a difference.......
    looking forward to any insight you might glean from the zip file!!
      My Computer


  4. Posts : 1,114
    Windows 7 Home Premium 64 bit
       #4

    Black screen is video card, few possibilities overheating, get latest drivers from AMD, bad video card (don't think it is), check your fans make sure they are not clogged with dust even on the video card fan. Most likely heat or drivers
      My Computer


  5. Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       #5

    When you first took out the Radeon video card and put in the 5670,

    and when you took out the 5670 and put back in the Radeon:

    Did you completely uninstall (Remove a Program) all the video card software and uninstall the drivers each time?

    Also: do you know what Canoscan is?
    (that is the device in the report that does not have a driver installed)
    Does that uninstalled device show up in Device Manager?
      My Computer


  6. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #6

    Hi TVeblen,
    Thank you very much for getting back to me again. The HD5670 is the first one I installed in this computer, which I put together this september (under supervision, fear not!). I used the Catalyst manager to uninstall the drivers and as I found out later I did leave some stuff behind. When I later swapped the cards, I made sure I uninstalled everything before putting the Radeon X1900 in.
    re: canoscan. That is my scanner (cannon) and I don't see how that could be a problem. I have used it and I seem to recall installing the driver for it. However the Device Manager says there isn't one..... don't know what happened there...

    My plan of action therefore: install driver for scanner, swap cards again putting the HD5670 (the headache one) back in, install latest drivers for it. La suite au prochain numéro, as we say in my home country (i.e. further developments in my next post!!).
    Your help is very much appreciated, thank you again.
      My Computer


  7. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #7

    1Bowtie, hello!!


    Thank you for giving me a bit of hope re: the health of my card!! The problem cannot be dust, the computer is brand new, and I have had black screen on start-up. In fact I had one this evening and this is with the old "reliable" X1900 card!! The screen went black after I put in the password on start-up. The mouse was still active, but nothing else was happening. Had to restart. Of course this could be an entirely different problem to what I experienced before with the HD5670....
    I think after I put in the card back in (see my other reply, above), if I have more problems (as I fully expect) I will change the OS to XP and see what I get. Could the mother board be at fault? Or could all this be explained by unsuitable software?

    Thank you very much for your input!!
      My Computer


  8. Posts : 1,114
    Windows 7 Home Premium 64 bit
       #8

    There is definitely a conflict causeing the problem, when you dl'd the drivers from AMD are you sure you got Win 7 64 bit drivers for your card. Is the card seated good and all connections tight, not sure about the newest Ati cards but i've used Radeon cards for over 10 years back in the Windows 98 days. When you uninstall the drivers make sure you delete any folders in program files that pertain to Ati, :)
      My Computer


  9. Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       #9

    rammsteinalways said:
    My plan of action therefore: install driver for scanner, swap cards again putting the HD5670 (the headache one) back in, install latest drivers for it. La suite au prochain numéro, as we say in my home country (i.e. further developments in my next post!!).
    Your help is very much appreciated, thank you again.
    That is a good plan.
    Missing and/or defective drivers for any device can cause unexpected problems with other devices as the OS struggles to resolve the conflict.
    I would suggest completely uninstalling all of the printer/scanner drivers (I'm assuming it is an all-in-one) and reinstalling the drivers clean. If it is a stand alone scanner the same concept applies.

    Same thing with the video card (either one). When dealing with issues like yours it is important to go the one step beyond to make sure the new driver is installed cleanly.
    For that reason I would be sure to do it like so:

    To change a video card, it is very important to follow proper procedure, as follows:

    • Go to the ATI website and download the most current known good driver and save it to an easy to find location.
    • Now go into Windows Explorer and in the C: drive find the Program Files > ATI folder (inside will be Drivers > your driver version) and delete it (the whole folder).
    • Go into Start > Control Panel > Remove a Program and uninstall all programs for the video card. For ATI, select “ATI Catalyst Install Manager” and click on “Change”, then “Uninstall All Components”. Do not restart the computer at this time.
    • Run DriverSweeper to uninstall all video remnants Guru3D - Driver Sweeper .
    • Shut down computer and disconnect power.
    • Remove the old card, install the new card. Make sure all auxiliary power connectors are plugged in.
    • Reconnect the power and boot the computer.
    • When it reaches the desktop Windows will find new hardware and will install it's own WDDM1.1 driver. Let it. You will be asked to restart. Do it.
    • Once back on the desktop you can now install the ATI driver package for your card.

    Hope that helps.
      My Computer


  10. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #10

    Brilliant!!! Thank you TVeblen for a very useful "how to" which I shall follow to the letter. The Driver Sweeper looks a pretty handy piece of software, especially for those like me who always leave "bits" (!!) behind.
    I built this computer because I was really tired of not knowing anything about them, and so not understanding what was going on when things went wrong. Needless to say the learning curve is quite steep but it is very interesting and people like you make it possible.
    Will be back with results!! Thank you again for your support.
      My Computer


 
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