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Windows 7: BSOD after clean boot. Please help!

01 Dec 2010   #1

Windows 7 Home Premium 64-bit
 
 
BSOD after clean boot. Please help!

OK...I've been trying to figure out my laptops problems for the past month and half now.

My laptop is an Asus G73JW-A1. I am running Windows 7 64-bit.

After receiving it, I was getting BSODs and random freezes. After 2 fresh installs of Windows 7, the BSODs stopped but the random freezes (requiring forced shutdown) and random USB port failures remain.

I've updated all the drivers, ran Memtest, ran a HD diagnostic test and everything appears fine....except for the random crashes.

I decided to do a clean boot today (running only microsoft applications) to see if maybe there was some software conflict that was causing the crashes. After leaving the computer idle for about 4 hours I return, move the mouse, and a BSOD occurs. Something about a SYSTEM SERVICE EXCEPTION.

Can someone look at my dump files and point me in the right direction so I can finally get this laptop working properly??

Thanks!

My System SpecsSystem Spec
.

01 Dec 2010   #2

Windows 7 Ultimate x86 SP1
 
 

Hi,
Your Realtek HD audio driver was involved on the crash, so I recommend you to reinstall that driver. → Realtek

Also update your Atheros Gigabit Ethernet driver
athrx.sys Mon Oct 05 09:33:57 2009 → http://www.atheros.com/pt/index.html

If the problem persist then enable driver verifier.
Driver Verifier - Enable and Disable


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88006573022, fffff880098c3890, 0}

Probably caused by : RTKVHD64.sys ( RTKVHD64+da022 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88006573022, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880098c3890, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
RTKVHD64+da022
fffff880`06573022 4439700c        cmp     dword ptr [rax+0Ch],r14d

CONTEXT:  fffff880098c3890 -- (.cxr 0xfffff880098c3890)
rax=000000fe0fe00000 rbx=fffffa800f3f9000 rcx=fffffa800f6fa9b0
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88006573022 rsp=fffff880098c4260 rbp=0000000000000000
 r8=0000000000000000  r9=fffffa8000000000 r10=fffff880098c4060
r11=0000000000000001 r12=0000000000000002 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
RTKVHD64+0xda022:
fffff880`06573022 4439700c        cmp     dword ptr [rax+0Ch],r14d ds:002b:000000fe`0fe0000c=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88006573022

STACK_TEXT:  
fffff880`098c4260 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : RTKVHD64+0xda022


FOLLOWUP_IP: 
RTKVHD64+da022
fffff880`06573022 4439700c        cmp     dword ptr [rax+0Ch],r14d

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  RTKVHD64+da022

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTKVHD64

IMAGE_NAME:  RTKVHD64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c46bae0

STACK_COMMAND:  .cxr 0xfffff880098c3890 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_RTKVHD64+da022

BUCKET_ID:  X64_0x3B_RTKVHD64+da022

Followup: MachineOwner
---------
My System SpecsSystem Spec
01 Dec 2010   #3

Windows 7 Home Premium 64-bit
 
 

I checked those 2 drivers and it says they are the latest versions.

I've run into another BSOD today.

My USB 2.0 ports stopped working again. I stepped away for about 10 minutes, came back, and the mouse would not respond. The ports still have power as I can plug in and charge my MP3 player but my USB mouse and flash drive will not respond on any of the 2.0 ports.

The USB 3.0 port works fine though. I can plug in and use the mouse and flash drive in that port....weird.

I scanned for new hardware changes in the device manager and another BSOD popped up...USB BUGCODE ERROR

Any ideas??
My System SpecsSystem Spec
.


02 Dec 2010   #4

Windows 7 Ultimate x86 SP1
 
 

Yes, your latest dmp blame on usbhub.sys as the caused.
So I recommend you to reinstall your Intel Chipset driver.
http://downloadcenter.intel.com/

Then have you tried memtest86 for at least 7 passes?
RAM - Test with Memtest86+


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, b, fffffa8010769b20}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
My System SpecsSystem Spec
14 Dec 2010   #5

Windows 7 Home Premium 64-bit
 
 

I was wondering if someone would take a look at my latest BSOD dump files.

I'm definitely sending my laptop in for an RMA this week. I just want to know what may have caused this recent BSOD so I can ask the technicians to check it out.

Thanks!
My System SpecsSystem Spec
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 BSOD after clean boot. Please help!





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