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Windows 7: Random BSOD after possible virus attack


02 Dec 2010   #1

Windows 7 Home Premium 64bit
 
 
Random BSOD after possible virus attack

Okay let me start out by saying I have explored everything and debugged my dump files and i'm at a loss. It started out with one BSOD...removed a trojan dropper virus, which I though could be the cause. Then the BSOD comes back. I can get into safe mode just fine at this point. As far as logging into windows regularly I either instantly get a BSOD or it waits a bit while my computer sluggs along then it happens. Then more and more BSOD's come out of nowhere. Anyway enough rambling. I can't seem to get my system health report to generate since i'm having to operate from safe mode, but i've got the other file. What is weird is this all stemmed from a java popup coming out of no where and my internet explorer qutie responding. I went to ctrl-alt-delete to end the task but i hit ctrl+alt and my system turned off. When I turned it back on all the BSOD's came out...even after removing a virus i'm pretty sure came from that random java popup. I think i've had about three different BSOD's the first that came was the ntkrnlmp.exe. I have windows 7 64 bit home premium, it is the original OS installed on this system. It is an original copy of Windows 7. This system is just now about to be a year old. The same goes for the OS.

Any help is greatly appreciated

What is aggrivating is I fix peoples systems...and it seems I can't fix my own..


My System SpecsSystem Spec
.

02 Dec 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by That1guy2007 View Post
Okay let me start out by saying I have explored everything and debugged my dump files and i'm at a loss. It started out with one BSOD...removed a trojan dropper virus, which I though could be the cause. Then the BSOD comes back. I can get into safe mode just fine at this point. As far as logging into windows regularly I either instantly get a BSOD or it waits a bit while my computer sluggs along then it happens. Then more and more BSOD's come out of nowhere. Anyway enough rambling. I can't seem to get my system health report to generate since i'm having to operate from safe mode, but i've got the other file. What is weird is this all stemmed from a java popup coming out of no where and my internet explorer qutie responding. I went to ctrl-alt-delete to end the task but i hit ctrl+alt and my system turned off. When I turned it back on all the BSOD's came out...even after removing a virus i'm pretty sure came from that random java popup. I think i've had about three different BSOD's the first that came was the ntkrnlmp.exe. I have windows 7 64 bit home premium, it is the original OS installed on this system. It is an original copy of Windows 7. This system is just now about to be a year old. The same goes for the OS.

Any help is greatly appreciated

What is aggrivating is I fix peoples systems...and it seems I can't fix my own..
Two problems

1-SPTD.SYS


Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
[/quote]
You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


2-Old drivers--these at least need updating

Code:
PxHlpa64.sys        fffff880`0106b000    6/20/2007 17:27:08    fffff880`01076700    0x4679a9bc    0x0000b700                        
AsIO.sys        fffff880`04313000    12/17/2007 04:11:49    fffff880`0431a000    0x47663d55    0x00007000                        
hmonitor45.sys        fffff880`042ce000    7/26/2008 08:29:37    fffff880`042d5000    0x488b26c1    0x00007000                        
cpuz132_x64.sys        fffff880`05702000    3/26/2009 18:17:23    fffff880`0570a000    0x49cc0d03    0x00008000                        
nvsmu.sys        fffff880`043a3000    4/24/2009 22:07:14    fffff880`043ae000    0x49f27e62    0x0000b000
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
02 Dec 2010   #3

Windows 7 Home Premium 64bit
 
 
I'll give it a whirl

I'll give it a whirl but it seems the BSOD's started snowballing after the first one. SPTD.sys was the last BSOD that reared its ugly head. It seems that it started coming up while I was booting into safe mode with the Windows 7 Dvd, but I will see if I can get rid of one of the blue screens. As far as the old drivers go, i'll update the drivers listed in that code, one BSOD at a time :-)
My System SpecsSystem Spec
.


02 Dec 2010   #4

Windows 7 Home Premium 64bit
 
 

I updated the drivers listed. Most of them were related to updates from programs so I just installed the newer versions of the programs. It still seems as though the BSOD's are coming in hot and heavy and, they really don't like it when I try to update my onboard chipset drivers (nvsmu.sys). The IRQL_NOT_LESS_OR_EQUAL BSOD won't let up. It seems I can't even get it in safe mode without it comng up. But it appears I was able to get my system to boot normally eventually after about 5 attempts and it seems the chipset drivers are installed correctly seeing as how I have internet access (since it uninstalls my LAN driver and consequently my internet goes down) after this mess. It appears now though that under device manager one of my storage controllers (ACGV9WSC IDE Controller) is either missing the driver or is corrupt. I did not delete any drivers while updating. I did change PxHlpa64.sys to PxHlpa64.BAK while attempting to update it as advised, and changed it back after installing the new driver.

I did notice while looking at the dmp file that it made a reference to the SPTD.sys file. I uninstalled daemon tools and alcohol 120% completely and used the duplex secure link to uninstall the actual SPTD file, when I ran it it was greyed out on the uninstall button (i'm assuming its saying its not longer on my system?) and the only option was to install, which I did not. I've attached the latest BSOD that references the SPTD file and the ata port (might have something to do with why in device manager my ide controller driver is missing or corrupt)

It does seem that this BSOD is the one that kicked off this storm when it started.

BCCode a
BCP1: 00000000000000008
BCP2: 00000000000000002
BCP3: 00000000000000000
BCP4: FFFFF80002C55D29
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
My System SpecsSystem Spec
03 Dec 2010   #5

Windows 7 Home Premium 64bit
 
 

Anyone? lol
My System SpecsSystem Spec
21 Feb 2011   #6

windows 7 32 bit build 7600
 
 

read the rules for posting BSOD. .
My System SpecsSystem Spec
21 Feb 2011   #7

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

sptd.sys is still located somewhere on your computer. If Daemon Tools is not yet removed - remove it now. Use this SPTD uninstaller when DT is removed: DuplexSecure - Downloads

Select Uninstall; do not select reinstall.
You may use MagicDisc as an alternative: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview
My System SpecsSystem Spec
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 Random BSOD after possible virus attack




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